HP 8500 skips printing about 3/32 inch of top of document

[Keith McClelland]

The top few pixels of anything printed from Evolution, Firefox, LibreOffice applications, Shotwell, and probably others are missing on the printout with HP 8500A on wifi. The problem does not occur with "lpr". Note that this is the logical top but could be any of the four sides of the paper.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
NonfreeKernelModules: wl
ApportVersion: 2.6.1-0ubuntu3
Architecture: i386
CupsErrorLog:
 W [22/Oct/2012:08:43:35 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-Gray..' already exists
 W [22/Oct/2012:08:43:35 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-RGB..' already exists
 W [22/Oct/2012:08:43:35 -0400] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HP-8500' already exists
Date: Mon Oct 22 14:40:33 2012
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
KernLog:

Lpstat: device for HP-8500: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
MachineType: Hewlett-Packard HP Mini 110-1100
Papersize: letter
PpdFiles: HP-8500: HP Officejet Pro 8500 a910, hpcups 3.12.6
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=a22204da-1373-4d36-878a-46dd58edb287 ro quiet nosplash resume=UUID=34000a46-658f-4470-89ac-463117af72af
SourcePackage: cups
UpgradeStatus: Upgraded to quantal on 2012-10-20 (1 days ago)
dmi.bios.date: 08/27/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 308F0 Ver. F.15
dmi.board.name: 308F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 02.10
dmi.chassis.asset.tag: CNU9371TT7
dmi.chassis.type: 10
dmi.chassis.vendor: Inventec
dmi.modalias: dmi:bvnHewlett-Packard:bvr308F0Ver.F.15:bd08/27/2009:svnHewlett-Packard:pnHPMini110-1100:pvr0395110000001B00000300000:rvnHewlett-Packard:rn308F:rvrKBCVersion02.10:cvnInventec:ct10:cvr:
dmi.product.name: HP Mini 110-1100
dmi.product.version: 0395110000001B00000300000
dmi.sys.vendor: Hewlett-Packard

[gf (gf-interlinks-deactivatedaccount)]

Hello Keith,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1069959
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

[Keith McClelland (kmmlkm)]

GF,

As far as I can tell the problem is now gone. There is definitely no
problem using the HP driver which names the printer as
somethng-Officejet-Pro_8500-A910. The other one (which names it as
Officejet_Pro_8500_A910_174835_ and I think is the new generic printer)
doesn't print as close to the margins but does not seem to move the image
down 3/32 which used to be the problem.

Thanks for keeping track.
Keith

On Wed, Oct 10, 2018 at 12:30 AM Launchpad Bug Tracker <
<email address hidden>> wrote:

> [Expired for cups (Ubuntu) because there has been no activity for 60
> days.]
>
> ** Changed in: cups (Ubuntu)
> Status: Incomplete => Expired
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1069959
>
> Title:
> HP 8500 skips printing about 3/32 inch of top of document
>
> Status in cups package in Ubuntu:
> Expired
>
> Bug description:
> The top few pixels of anything printed from Evolution, Firefox,
> LibreOffice applications, Shotwell, and probably others are missing on
> the printout with HP 8500A on wifi. The problem does not occur with
> "lpr". Note that this is the logical top but could be any of the four
> sides of the paper.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: cups 1.6.1-0ubuntu11
> ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
> Uname: Linux 3.5.0-17-generic i686
> NonfreeKernelModules: wl
> ApportVersion: 2.6.1-0ubuntu3
> Architecture: i386
> CupsErrorLog:
> W [22/Oct/2012:08:43:35 -0400] CreateProfile failed:
> org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-Gray..'
> already exists
> W [22/Oct/2012:08:43:35 -0400] CreateProfile failed:
> org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-RGB..'
> already exists
> W [22/Oct/2012:08:43:35 -0400] CreateDevice failed:
> org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HP-8500' already
> exists
> Date: Mon Oct 22 14:40:33 2012
> InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release
> i386 (20101007)
> KernLog:
>
> Lpstat: device for HP-8500: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
> MachineType: Hewlett-Packard HP Mini 110-1100
> Papersize: letter
> PpdFiles: HP-8500: HP Officejet Pro 8500 a910, hpcups 3.12.6
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
> root=UUID=a22204da-1373-4d36-878a-46dd58edb287 ro quiet nosplash
> resume=UUID=34000a46-658f-4470-89ac-463117af72af
> SourcePackage: cups
> UpgradeStatus: Upgraded to quantal on 2012-10-20 (1 days ago)
> dmi.bios.date: 08/27/2009
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 308F0 Ver. F.15
> dmi.board.name: 308F
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 02.10
> dmi.chassis.asset.tag: CNU9371TT7
> dmi.chassis.type: 10
> dmi.chassis.vendor: Inventec
> dmi.modalias:
> dmi:bvnHewlett-Packard:bvr308F0Ver.F.15:bd08/27/2009:svnHewlett-Packard:pnHPMini110-1100:pvr0395110000001B00000300000:rvnHewlett-Packard:rn308F:rvrKBCV...