Internal error ubuntu 12.04

[Vectorio]

I migrated to Ubuntu 12.04 and installed HPLIP 3.12.10. When I run the HP toolbox from the menu (accessories - HP device manager), I get an "internal error". When I run hp-toolbox from the command line, I get the following:

user@machine:~$ hp-toolbox

HP Linux Imaging and Printing System (ver. 3.12.10)
HP Device Manager ver. 15.0

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-toolbox", line 257, in <module>
    toolbox = DevMgr5(__version__, device_uri, None)
  File "/usr/share/hplip/ui4/devmgr5.py", line 204, in __init__
    if not utils.Is_HPLIP_older_version( installed_version, self.user_settings.latest_available_version):
  File "/usr/share/hplip/base/utils.py", line 1927, in Is_HPLIP_older_version
    if(int(installed_array[cnt]) < int(available_array[cnt])):
ValueError: invalid literal for int() with base 10: "10a Public Release</a><br />')"
georg@zulia:~$

[Vectorio (gprofos)]

I have a hunch that this is identical (duplicate of) Bug #1017397.

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for reporting the issue in HPLIP. There is a known bug in HPLIP 3.12.10 which is fixed in 3.12.10a. So please follow following things.
=> Download and install the latest HPLIP (3.12.10a) release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer is not supported)

=> run "hp-check --fix" command in the terminal if manual installation is done

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

[Vectorio (gprofos)]

many thanks for this speedy answer, I'll try it asap

with kind regards,
GEorg

Quoting / Zitat von Sanjay Kumar <email address hidden>:

> Hi,
>
> Thanks for reporting the issue in HPLIP. There is a known bug in
> HPLIP 3.12.10 which is fixed in 3.12.10a. So please follow following
> things.
> => Download and install the latest HPLIP (3.12.10a) release from
> http://hplipopensource.com/hplip-web/install/install/index.html
> (automatic installer) or
> http://hplipopensource.com/hplip-web/install/manual/index.html
> (manual installation, if automatic installer is not supported)
>
> => run "hp-check --fix" command in the terminal if manual installation
> is done
>
> => Reconfigure print queue with the commands in the terminal mentioned below.
> => system-config-printer (remove all print queues)
> => sudo hp-plugin (This will download right plugin)
> => hp-setup (It should not be run in a root mode. This
> command is adding print queue, make sure you select ppd name having
> "-ps" or "hpcups" substring)
> =>Try printing now.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1069450
>
> Title:
> Internal error ubuntu 12.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> I migrated to Ubuntu 12.04 and installed HPLIP 3.12.10. When I run the
> HP toolbox from the menu (accessories - HP device manager), I get an
> "internal error". When I run hp-toolbox from the command line, I get
> the following:
>
> user@machine:~$ hp-toolbox
>
> HP Linux Imaging and Printing System (ver. 3.12.10)
> HP Device Manager ver. 15.0
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Traceback (most recent call last):
> File "/usr/bin/hp-toolbox", line 257, in <module>
> toolbox = DevMgr5(__version__, device_uri, None)
> File "/usr/share/hplip/ui4/devmgr5.py", line 204, in __init__
> if not utils.Is_HPLIP_older_version( installed_version,
> self.user_settings.latest_available_version):
> File "/usr/share/hplip/base/utils.py", line 1927, in
> Is_HPLIP_older_version
> if(int(installed_array[cnt]) < int(available_array[cnt])):
> ValueError: invalid literal for int() with base 10: "10a Public
> Release</a><br />')"
> georg@zulia:~$
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1069450/+subscriptions

[Vectorio (gprofos)]

3.12.10a appears to solve this problem. Thanks!

[Ian Sinclair (x-ian-x)]

But the bug appears in hplip 3.13.5 !

[Ian Sinclair (x-ian-x)]

On booting (not with printer switched on) I always get an error message concerning /usr/share/hplip/config_usb_printer.py and nothing seems to affect this (opting to ignore the message works once but it reappears). I have seen other references suggesting that it should not appear in hplip later than 3.12.5, but I have it on 3.15.5.