Ubuntu
xserver-xorg-input-evdev package

413c:2003 USB keyboard frequently stops working

Bug #1066189 reported by Tan Kah Ping on 2012-10-13

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-evdev (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

My USB keyboard randomly stops working in Ubuntu 12.10. Physically detaching then reattaching causes it to work again for a time. There doesn't seem to be a consistent time to when it stops working.

Testing on Windows 7 doesn't give any such problems so the hardware seems to be fine.

https://wiki.ubuntu.com/DebuggingKeyboardDetection#generalinfo :
+ lsusb -v > ~/lsusb-v https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+attachment/3404223/+files/lsusb-v

https://wiki.ubuntu.com/DebuggingKeyboardDetection#In_case_your_USB_keyboard_stops_working_after_a_while
+ dmesg > ~/dmesg_boot https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+attachment/3404260/+files/dmesg_boot
+ diff -ns ~/dmesg_boot ~/dmesg > ~/dmesg_diff https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+attachment/3404261/+files/dmesg_diff
+ cp /var/log/Xorg.0.log ~/Xorg.0.log_tmp https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+attachment/3404282/+files/Xorg.0.log
+ diff -ns ~/Xorg.0.log ~/Xorg.0.log_tmp > ~/Xorg.0.log_diff https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+attachment/3404283/+files/Xorg.0.log_diff

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-17-generic 3.5.0-17.28
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: kahping 1683 F.... pulseaudio
/dev/snd/controlC0: kahping 1683 F.... pulseaudio
Date: Sat Oct 13 08:18:03 2012
HibernationDevice: RESUME=UUID=a8e14165-fc4c-446b-b4fb-30d858c0d447
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926)
MachineType: ECS A780GM-A
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=9b1bed7b-ef46-4723-aa17-4e7ef94d1375 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.5.0-17-generic N/A
linux-backports-modules-3.5.0-17-generic N/A
linux-firmware 1.94
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/23/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080014
dmi.board.name: A780GM-A
dmi.board.vendor: ECS
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: ECS
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080014:bd11/23/2009:svnECS:pnA780GM-A:pvr1.0:rvnECS:rnA780GM-A:rvr1.0:cvnECS:ct3:cvr:
dmi.product.name: A780GM-A
dmi.product.version: 1.0
dmi.sys.vendor: ECS

See original description

Tags:

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-13:

AlsaInfo.txt Edit (52.7 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (56.1 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (250 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (586 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.6 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (131.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (296.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (201.3 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-10-13

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2012-10-13:

Tan Kah Ping, thank you for reporting this and helping make Ubuntu better.

Regarding your Bug Description:
>"My USB keyboard and mouse..."

This report will only focus on how your USB keyboard does not work. For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs

Hence, could you please execute the following at a terminal:
apport-collect 1066189

As well, could you please provide the information following https://wiki.ubuntu.com/DebuggingKeyboardDetection#In_case_your_USB_keyboard_stops_working_after_a_while ?

Thank you for your understanding.

affects:	linux (Ubuntu) → xserver-xorg-input-evdev (Ubuntu)
Changed in xserver-xorg-input-evdev (Ubuntu):
status:	Confirmed → Incomplete
summary:	- USB keyboard & mouse frequently stops working + 413c:2003 USB keyboard frequently stops working
description:	updated

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

lsusb -v Edit (14.7 KiB, text/plain)

Keyboard: Dell SK-8115 USB Keyboard

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

uname-a Edit (103 bytes, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

version_signature Edit (33 bytes, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

lspci-vvnn Edit (28.3 KiB, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

dmesg_boot Edit (61.2 KiB, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

dmesg_diff Edit (1.3 KiB, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

#10

Xorg.0.log Edit (51.5 KiB, text/plain)

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-19:

#11

Xorg.0.log_diff Edit (74 bytes, text/plain)

Revision history for this message

penalvch (penalvch) wrote on 2012-10-20:

#12

Tan Kah Ping, thank you for providing the requested information. Did this issue not occur in a release prior to Quantal?

description:

updated

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-20:

#13

No I don't recall getting this issue in previous versions

Revision history for this message

penalvch (penalvch) wrote on 2012-10-20:

#14

Tan Kah Ping, regarding your comments https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/comments/13 :
>"No I don't recall getting this issue in previous versions"

Which versions specifically?

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-20:

#15

This specific hardware configuration I've used with Ubuntu 12.04 "Precise".

I've used Ubuntu since 4.10 "Warty" basically upgrading my hardware gradually over the years but I don't recall getting this particular issue before.

penalvch (penalvch) on 2012-10-21

tags:

added: regression-release

Revision history for this message

penalvch (penalvch) wrote on 2012-10-21:

#16

Tan Kah Ping, could you please execute the following at a terminal:
apport-collect 1066189

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-22: Re: [Bug 1066189] Re: 413c:2003 USB keyboard frequently stops working

#17

apport seems to have crashed?

~$ apport-collect 1066189
The authorization page:
(
https://launchpad.net/+authorize-token?oauth_token=L2Vcl48l8W6nDD4bDDGg&allow_permission=DESKTOP_INTEGRATION
)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Press any key to continue or wait (5) seconds...
Waiting to hear from Launchpad about your decision...
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 588, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 634, in
run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 554, in
run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py",
line 358, in update
    report.write_mime(mime, skip_keys=skip_keys)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 504, in
write_mime
    attach_value = CompressedValue(v, k).gzipvalue
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 44, in
__init__
    self.set_value(value)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 50, in
set_value
    gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File "/usr/lib/python2.7/gzip.py", line 131, in __init__
    self._write_gzip_header()
  File "/usr/lib/python2.7/gzip.py", line 176, in _write_gzip_header
    self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

is there something i need to install to get this working?

On Sun, Oct 21, 2012 at 8:14 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> Tan Kah Ping, could you please execute the following at a terminal:
> apport-collect 1066189
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1066189
>
> Title:
> 413c:2003 USB keyboard frequently stops working
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+subscriptions
>

--
On Ubuntu <http://onubuntu.blogspot.com> |
Twitter<http://www.twitter.com/kahping03>

"Simplicity is the ultimate sophistication."
-- Leonardo da Vinci

apport seems to have crashed?

~$ apport-collect 1066189
The authorization page:
 (
https://launchpad.net/+authorize-token?oauth_token=L2Vcl48l8W6nDD4bDDGg&allow_permission=DESKTOP_INTEGRATION
)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Press any key to continue or wait (5) seconds...
Waiting to hear from Launchpad about your decision...
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 588, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 634, in
run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 554, in
run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py",
line 358, in update
    report.write_mime(mime, skip_keys=skip_keys)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 504, in
write_mime
    attach_value = CompressedValue(v, k).gzipvalue
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 44, in
__init__
    self.set_value(value)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 50, in
set_value
    gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File "/usr/lib/python2.7/gzip.py", line 131, in __init__
    self._write_gzip_header()
  File "/usr/lib/python2.7/gzip.py", line 176, in _write_gzip_header
    self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

is there something i need to install to get this working?

On Sun, Oct 21, 2012 at 8:14 AM, Christopher M. Penalver <
christopher.penalver@gmx.com> wrote:

> Tan Kah Ping, could you please execute the following at a terminal:
> apport-collect 1066189
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1066189
>
> Title:
>   413c:2003 USB keyboard frequently stops working
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/1066189/+subscriptions
>

-- 
On Ubuntu <http://onubuntu.blogspot.com> |
Twitter<http://www.twitter.com/kahping03>

"Simplicity is the ultimate sophistication."
  --  Leonardo da Vinci

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-22:

#18

apport seems to have crashed?

Here's the terminal dump:

~$ apport-collect 1066189
The authorization page:
(https://launchpad.net/+authorize-token?oauth_token=L2Vcl48l8W6nDD4bDDGg&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Press any key to continue or wait (5) seconds...
Waiting to hear from Launchpad about your decision...
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 588, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 634, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 554, in run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py", line 358, in update
    report.write_mime(mime, skip_keys=skip_keys)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 504, in write_mime
    attach_value = CompressedValue(v, k).gzipvalue
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 44, in __init__
    self.set_value(value)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 50, in set_value
    gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File "/usr/lib/python2.7/gzip.py", line 131, in __init__
    self._write_gzip_header()
  File "/usr/lib/python2.7/gzip.py", line 176, in _write_gzip_header
    self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

Do I need to install something to get this running?

Revision history for this message

penalvch (penalvch) wrote on 2012-10-22:

#19

Tan Kah Ping, thank you for attempting to apport-collect. Feel free to skip this for now.

As well, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the mainline kernels archive directory daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.7-rc1-quantal

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Please let us know your results. Thank you for your understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

tags:	added: needs-upstream-testing
description:	updated

Revision history for this message

Tan Kah Ping (kahping) wrote on 2012-10-26:

#20

Tested with kernel v3.7-rc2-raring and keyboard doesn't work at all. Not even detaching and reattaching the keyboard works.

Just to be sure I'm doing this right: Do I need to install linux-image-extra? Or, is simply testing with linux-image enough? I tested without -extra.

tags:

added: kernel-bug-exists-upstream-v3.7-rc2-raring
removed: needs-upstream-testing

Revision history for this message

penalvch (penalvch) wrote on 2012-10-26:

#21

Tan Kah Ping, thank you for testing the mainline kernel. The next step is to perform a Ubuntu kernel bisect from 3.2.0-23.36 to 3.5.0-17.28, in order to identify the last good Ubuntu kernel version, and first bad one. As per https://launchpad.net/ubuntu/quantal/+source/linux we have:
3.2.0-23.36
3.2.0-24.37
3.4.0-1.1
3.4.0-1.2
3.4.0-1.3
3.4.0-2.4
3.4.0-2.5
3.4.0-2.6
3.4.0-3.7
3.4.0-3.8
3.4.0-4.9
3.4.0-4.10
3.4.0-5.11
3.5.0-1.1
3.5.0-2.2
3.5.0-3.3
3.5.0-4.4
3.5.0-5.5
3.5.0-6.6
3.5.0-7.7
3.5.0-8.8
3.5.0-9.9
3.5.0-10.10
3.5.0-11.11
3.5.0-12.12
3.5.0-13.13
3.5.0-13.14
3.5.0-14.15
3.5.0-14.16
3.5.0-14.17
3.5.0-14.18
3.5.0-14.19
3.5.0-15.20
3.5.0-15.21
3.5.0-15.22
3.5.0-15.23
3.5.0-16.24
3.5.0-16.25
3.5.0-17.26
3.5.0-17.27
3.5.0-17.28

Hence, could you please test 3.5.0-7.7 via https://launchpad.net/ubuntu/+source/linux/3.5.0-7.7/+build/3692727 ?

Once this test is complete, could you please continue to bisect following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Thank you for your understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-12-26:

#22

[Expired for xserver-xorg-input-evdev (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-evdev (Ubuntu):
status:	Incomplete → Expired

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Ubuntuxserver-xorg-input-evdev package

413c:2003 USB keyboard frequently stops working

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xserver-xorg-input-evdev package