Nautilus crashes when open an USB stick

[Tim O'Callaghan]

When clicking on the usb stick to open it I lose everything on the desktop
---
ApportVersion: 2.0.1-0ubuntu11
Architecture: i386
DistroRelease: Ubuntu 12.04
GsettingsChanges:
 org.gnome.nautilus.window-state geometry '472x632+67+24'
 org.gnome.nautilus.window-state maximized true
 org.gnome.nautilus.window-state start-with-location-bar false
 org.gnome.nautilus.window-state start-with-sidebar false
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: nautilus 1:3.4.2-0ubuntu3
PackageArchitecture: i386
ProcVersionSignature: Ubuntu 3.2.0-27.43-generic 3.2.21
Tags: precise running-unity
Uname: Linux 3.2.0-27-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (90 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
---
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
DistroRelease: Ubuntu 12.04
GsettingsChanges:
 org.gnome.nautilus.window-state geometry '472x632+67+24'
 org.gnome.nautilus.window-state maximized true
 org.gnome.nautilus.window-state start-with-location-bar false
 org.gnome.nautilus.window-state start-with-sidebar false
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: nautilus 1:3.4.2-0ubuntu4
PackageArchitecture: i386
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
Tags: precise running-unity
Uname: Linux 3.2.0-29-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (90 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Tim O'Callaghan (timtocallaghan)]

Can't open usb stick

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1036661/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Mattia Rizzolo (mapreri)]

Firstly, thank you for reporting this bug and make Ubuntu better.

with "i lose everything on the desktop" do you mean, the icon disappear (but with a reboot they came back) or your file is deleted?
next, do you use Ubuntu with the default desktop environment (Unity)? the 3d or 2d version?

i think this problem is related to the file manager, so can you run this command in order to collect information on your system and attach in this bug automatically?

apport-collect -p nautilus 1036661

without those informations we can't go ahead, so the bug still incomplete.

[Tim O'Callaghan (timtocallaghan)]

Yes it loses the icons. When I reboot they are there again.. I am a computer numpty so how do I run the command?

Tim

> Date: Wed, 15 Aug 2012 12:51:06 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1036661] Re: doesn't recognise usb stick
>
> Firstly, thank you for reporting this bug and make Ubuntu better.
>
> with "i lose everything on the desktop" do you mean, the icon disappear (but with a reboot they came back) or your file is deleted?
> next, do you use Ubuntu with the default desktop environment (Unity)? the 3d or 2d version?
>
> i think this problem is related to the file manager, so can you run this
> command in order to collect information on your system and attach in
> this bug automatically?
>
> apport-collect -p nautilus 1036661
>
> without those informations we can't go ahead, so the bug still
> incomplete.
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1036661
>
> Title:
> doesn't recognise usb stick
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> When clicking on the usb stick to open it I lose everything on the
> desktop
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1036661/+subscriptions

[Mattia Rizzolo (mapreri)]

so this is a nautilus issue.

to run the command open the dash, look for "terminal". Once you open the terminal type in the shell:
apport-collect -p nautilus 1036661
this take some moments.

[Tim O'Callaghan (timtocallaghan)]

apport information

[Tim O'Callaghan (timtocallaghan)]

apport information

[Tim O'Callaghan (timtocallaghan)]

apport information

[Sebastien Bacher (seb128)]

 Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is either missing or challenging to deal with as a ".crash" file. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

[Tim O'Callaghan (timtocallaghan)]

apport information

[Tim O'Callaghan (timtocallaghan)]

apport information

[Tim O'Callaghan (timtocallaghan)]

apport information

[Tim O'Callaghan (timtocallaghan)]

Hi

Icons don't disappear now, but still cannot open the stick
Thanks

Tim

> Date: Thu, 16 Aug 2012 09:32:22 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1036661] Re: doesn't recognise usb stick
>
> so this is a nautilus issue.
>
> to run the command open the dash, look for "terminal". Once you open the terminal type in the shell:
> apport-collect -p nautilus 1036661
> this take some moments.
>
> ** Package changed: ubuntu => nautilus (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1036661
>
> Title:
> doesn't recognise usb stick
>
> Status in “nautilus” package in Ubuntu:
> Incomplete
>
> Bug description:
> When clicking on the usb stick to open it I lose everything on the
> desktop
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1036661/+subscriptions

[Tim O'Callaghan (timtocallaghan)]

Hi

I opened the terminal as you suggested and the response was that no such report existed
What do I do now?
Thanks

Tim

> Date: Thu, 16 Aug 2012 10:54:54 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1036661] Re: Nautilus crashes when open an USB stick
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. However, your crash report is either missing or
> challenging to deal with as a ".crash" file. Please follow these
> instructions to have apport report a new bug about your crash that can
> be dealt with by the automatic retracer.
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
> If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.
>
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently. Thanks in advance for your cooperation and understanding.
>
> ** Changed in: nautilus (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: nautilus (Ubuntu)
> Status: Incomplete => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1036661
>
> Title:
> Nautilus crashes when open an USB stick
>
> Status in “nautilus” package in Ubuntu:
> Invalid
>
> Bug description:
> When clicking on the usb stick to open it I lose everything on the desktop
> ---
> ApportVersion: 2.0.1-0ubuntu11
> Architecture: i386
> DistroRelease: Ubuntu 12.04
> GsettingsChanges:
> org.gnome.nautilus.window-state geometry '472x632+67+24'
> org.gnome.nautilus.window-state maximized true
> org.gnome.nautilus.window-state start-with-location-bar false
> org.gnome.nautilus.window-state start-with-sidebar false
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> NonfreeKernelModules: nvidia
> Package: nautilus 1:3.4.2-0ubuntu3
> PackageArchitecture: i386
> ProcVersionSignature: Ubuntu 3.2.0-27.43-generic 3.2.21
> Tags: precise running-unity
> Uname: Linux 3.2.0-27-generic i686
> UpgradeStatus: Upgraded to precise on 2012-05-17 (90 days ago)
> UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1036661/+subscriptions