graphical interface freeze when logging "Ubuntu" (Unity3D)

[Tommaso Bosco]

Ubuntu 12.04 32bit / 64bit (this affect both the 32bit and the 64bit distros).
Sapphire Radeon HD 5670 512mb gddr5 pci-e with Official Catalyst 12.6.
When I try to log Ubuntu (Unity 3D), the graphical interface freezes, except for the cursor. I can do ctrl+alt+f1. Updates are not useful nor standard drivers. Ubuntu 2D is not affected.

cat /var/log/Xorg.0.log
[368.896] (EE) fglrx(0): PPLIB swIPPLibNotifyEventToPPLib() Failed!
[368.896] (EE) ulEventType = 00000023, ulEventData = 00000001

syslog
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.928149] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.938753] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.958232] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.968854] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.988078] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 174.998681] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.034517] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.045122] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.070198] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.080848] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.099941] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64
Aug 10 10:22:07 Tom-PC4 kernel: [ 175.110549] Assertion failed in ../../../../../../../../drivers/2d/lnx/fgl/drm/kernel/hal_evergreen.c at line: 64

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: evince 3.4.0-0ubuntu1.3
ProcVersionSignature: Ubuntu 3.2.0-27.43-generic 3.2.21
Uname: Linux 3.2.0-27-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.0.1-0ubuntu12
Architecture: amd64
Date: Sat Aug 11 23:59:23 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
ProcEnviron:
 TERM=linux
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
UpgradeStatus: No upgrade log present (probably fresh install)

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

when you say 'standard drivers' are you saying that installing the proprietary driver didn't help?

Also, does gnome-shell work?

[Tommaso Bosco (dred1)]

Yes, I've also tried the proprietary drivers without results, as well as the repos. Same for Gnome and Gnome Classic, except the without effect, like Unity 2D. When I log with Ubuntu 2D (Unity 2D) or Gnome Classic (without effect) games runs well and the test /usr/lib/nux/unity_support_test -p give positive results.

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

I'm afraid that, not being an ATI user, I cannot help you on your quest. However, I can point you to an askubuntu question about a similar problem.

http://askubuntu.com/questions/171933/ubuntu-12-04-default-radeon-driver-does-not-work-at-all

For this report, we'll need to wait for someone else to come along for help and fixes.

[redfox7691 (claudio-bizzarri)]

May be is a compiz bug, not radeon or fglrx

Notebook Compaq NC8430
Ubuntu 12.04
Intel Core2 Duo T7200
3GB RAM
Radeon Mobility X1600

Unity 2D works perfectly, unity-3D freezes randomly. I've tried without success:
- upgrade kernel to 3.4.9 version;
- install lowlatency kernel;
- disable the kernel thermal module with "thermal.off=1".

May be "thermal.off=1" gave me a little more time before freezing, but I cannot be sure about it.

When unity-3d stops working I haven't any message from system, neither in var/log/syslog nor in dmesg.
Mouse pointer keeps moving but buttons have not effects. Every tasks is freezed, and I can only press CTRL ALT F1 and use "kill -9 -1" to return on login screen.

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

I thought you had stated that this occurs with gnome-shell as well.

[Tommaso Bosco (dred1)]

Problem not solved with the last Catalyst release 12.8. Ubuntu 2D (Unity 2D) and Gnome Classic (without effects) are not affected.

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

can you try installing gnome-shell and seeing if it freezes with that?

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

Sorry, wrong report.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Tommaso Bosco (dred1)]

Same problem with Ubuntu 12.10
Thanks fot the attention and support!

[Tommaso Bosco (dred1)]

Typing by the terminal (Ubuntu 12.10 64bit, updated)
$setsid unity
unity-panel-service: nessun processo trovato
compiz (core) - Info: Loading plugin: core
compiz (core) - Info: Starting plugin: core
compiz (core) - Info: Loading plugin: ccp
compiz (core) - Info: Starting plugin: ccp
compizconfig - Info: Backend : gsettings
compizconfig - Info: Integration : true
compizconfig - Info: Profile : unity
compiz (core) - Info: Loading plugin: composite
compiz (core) - Info: Starting plugin: composite
compiz (core) - Info: Loading plugin: opengl
X Error of failed request: BadRequest (invalid request code or no such operation)
  Major opcode of failed request: 155 (ATIFGLEXTENSION)
  Minor opcode of failed request: 66 ()
  Serial number of failed request: 23
  Current serial number in output stream: 23
compiz (core) - Info: Unity is not supported by your hardware. Enabling software rendering instead (slow).
compiz (core) - Info: Starting plugin: opengl
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
compiz (core) - Error: Plugin initScreen failed: opengl
compiz (core) - Error: Failed to start plugin: opengl
compiz (core) - Info: Unloading plugin: opengl
compiz (core) - Info: Loading plugin: compiztoolbox
compiz (core) - Info: Starting plugin: compiztoolbox
compiz (core) - Error: Plugin 'opengl' not loaded.

compiz (core) - Info: Loading plugin: decor
compiz (core) - Info: Starting plugin: decor
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString is NULL for screen 0
Compiz (opengl) - Fatal: glXQueryExtensionsString i...

[Tommaso Bosco (dred1)]

apparently SOLVED with this command

sudo apt-get purge fglrx lightdm && sudo apt-get install lightdm ubuntu-desktop

[jhfhlkjlj (fdsuufijjejejejej-deactivatedaccount)]

That's a very strange way for it to get solved. When you earlier said that 12.10 was also affected were you attempting an upgrade or a fresh install?

It's possible that you've just had some unlucky upgrades or bad installs if stock configurations are working correctly.

[fpgahardwareengineer (mypersonalmailbox1)]

Hi,

To the original poster, which chipset does the computer/mainboard uses?
Can you provide the lspci output?

$ lspci -vvv > lspci.txt

Upload lspci.txt to this bug report.
I think I have seen a somewhat similar bug here.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1063656

Similar symptoms: Works fine in recovery mode (I assume Unity-2D is running), and not the regular mode.
After I log in, the wallpaper is drawn, but nothing happens.
Keyboard and mouse cursor are still alive (i.e., Caps Lock LED responds, mouse cursor still moves around the screen).
Happens with Radeon X600 (RV380) and Radeon HD 4350 (RV710).
Although I have not uploaded the report, same with Radeon HD 5450 as well.
AGP version like Radeon 9800 Pro (R350) is not affected.

Regards,

fpgahardwareengineer

[Tommaso Bosco (dred1)]

@ Chauncellor: I've tried to upgrade from 12.04 and also to do a fresh installation.
@ fpgahardwareengineer: Via PT880 Pro/PT880 Ultra
I can't provide the output right now 'cause I've upgraded to 13.04 and now the command
sudo apt-get purge fglrx lightdm && sudo apt-get install lightdm ubuntu-desktop
is unuseful :(
So Ubuntu 13.04 is still affected!!!

[Tommaso Bosco (dred1)]

Tried open drivers, fxglr and fxglr-updates, but nothing change...

[Marin Mocanu (bebe-bebe39)]

I've fxglr-updates and Ubuntu 13.04 and confirm the bug for HD 5670 video card. LXDE isn't affected.

[Tommaso Bosco (dred1)]

You're right: lxde isn't affected. Thanks for the feed!

[Michael Murphy (mmstick)]

I haven't seen this happen on any Ubuntu version with any of the following AMD cards: ATI RV370, HD 4200, HD 4200M, HD 4870, HD 6850, HD 6870, HD 7950, HD 8570D. You really shouldn't be using Catalyst unless you have a RadeonSI card.

[penalvch (penalvch)]

Tommaso Bosco, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

[Tommaso Bosco (dred1)]

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[Tommaso Bosco (dred1)]

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From: Bug 1035749 [mailto:<email address hidden>]
Sent: Wednesday, May 10, 2017 1:23 PM
To: <email address hidden>
Subject: Potato!

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Sent from Mail for Windows 10

[Tommaso Bosco (dred1)]

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From: Bug 1035749 [mailto:<email address hidden>]
Sent: Sunday, June 18, 2017 8:44 PM
To: <email address hidden>
Subject: yuppp!

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[Tommaso Bosco (dred1)]

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[Tommaso Bosco (dred1)]

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From: Bug 1035749 [mailto:<email address hidden>]
Sent: Sunday, July 02, 2017 2:24 AM
To: <email address hidden>
Subject: What was his name?

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[Tommaso Bosco (dred1)]

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From: Bug 1035749 [mailto:<email address hidden>]
Sent: Friday, August 18, 2017 3:38 AM
To: <email address hidden>
Subject: Circe?

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Sent from Mail for Windows 10

[Tommaso Bosco (dred1)]

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[Tommaso Bosco (dred1)]

Content-Transfer-Encoding: base64
Content-Type: text/plain; charset="utf-8"

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dWx5LCBUb21tYXNvIEJvc2NvDQoNCg==

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[Tommaso Bosco (dred1)]

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From: Bug 1035749 [mailto:<email address hidden>]
Sent: Saturday, November 04, 2017 7:41 AM
To: <email address hidden>
Subject: he is risen

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Also, about moving out, at 21, it's not just narcissistic parents who would balk at that. It's not so much as moving out is the issue it's moving out with a guy. Shit happens in these scenarios, a person ends up with a broken heart, the GPA tanks... or they throw parties at their new home GPA tanks.. that's a huge investment from the parents side they are looking after. So, I'm not just hopping up and down claiming narcissism. They have points, which just haven't been discussed and probably would be accepted..

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