8086:0102 Intel HD graphics: Mouse is not running smoothly

[Till Kamppeter]

I have a new Intel DZ77BH-55K motherboard with an i5-2400 processor with on-chip HD graphics. The motherboard has one HDMI and one DisplayPort output. For testing reasons and on the search to solve the problem I have connected both outputs to my EIZO EV2333W 23-inch 1920x1080 (16:9) monitor (HDMI to DVI via adapter, DisplayPort to DisplayPort), but I have the same problem when the DisplayPort cable is not connected.

The problem is that when I move the mouse, the cursor does not go smoothly with the movement. It goes in little jumps, as if there are small time windows (1 or 2 per second) where the mouse cursor is not updated.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xorg 1:7.7+1ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-6.6-generic 3.5.0
Uname: Linux 3.5.0-6-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.4-0ubuntu5
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
Date: Fri Jul 27 12:53:07 2012
DistUpgraded: Fresh install
DistroCodename: quantal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes,
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0102] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Device [8086:2040]
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120724.2)
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-6-generic root=UUID=270acb41-78a4-4df9-84b3-2e3943b4d4dd ro quiet splash video=VGA1:d vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/08/2012
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BHZ7710H.86A.0057.2012.0208.1904
dmi.board.name: DZ77BH-55K
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG39008-400
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrBHZ7710H.86A.0057.2012.0208.1904:bd02/08/2012:svn:pn:pvr:rvnIntelCorporation:rnDZ77BH-55K:rvrAAG39008-400:cvn:ct3:cvr:
version.compiz: compiz 1:0.9.8+bzr3249-0ubuntu2
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.37-0ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.3-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.3-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.12.1.902-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~really6.14.4-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.19.0-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.1-1build1

[Till Kamppeter (till-kamppeter)]

Raising importance as Intel HD graphics is common in modern PCs.

[Till Kamppeter (till-kamppeter)]

Also important to say that this problem occurs under both Precise and Quantal.

[Till Kamppeter (till-kamppeter)]

It is possible that this is a hardware problem.

My board has 4 USB 3.0 ports on the back and 4 USB 2.0 ports on the back. On the front there are 2 USB 2.0 and 1 USB 3.0. On all USB 3.0 ports (also through a USB-3.0 hub) the mouse works smoothly on the 2.0 ports it is choppy. Strange, it is for sure not a USB 3.0 mouse, it is 5 years old and also why would a mouse need USB 3.0 speed?

[Till Kamppeter (till-kamppeter)]

I have my PC back after a warranty repair (mainboard replaced) and update to the newest BIOS version. The problem still persists.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-rc1-quantal/

[Till Kamppeter (till-kamppeter)]

I followed your link and tested the kernel

linux-image-3.6.0-030600rc1-generic_3.6.0-030600rc1.201208022056_amd64.deb
linux-image-extra-3.6.0-030600rc1-generic_3.6.0-030600rc1.201208022056_amd64.deb

and I have still the choppy mouse when it is connected to a USB-2.0 port.

till@till:~$ uname -a
Linux till 3.6.0-030600rc1-generic #201208022056 SMP Fri Aug 3 00:57:36 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
till@till:~$

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Endre Kollár (taxy443)]

It is very likely, that this is a "Connection probing causes stalls" bug.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/957298

You can try "drm.debug=0x02" as kernel parameter. You get in kern.log events.
You can try the "disable polling" workaround.

[Till Kamppeter (till-kamppeter)]

I have updated the BIOS now and the problem still persists.

till@till:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
BHZ7710H.86A.0100.2013.0517.0942
05/17/2013
till@till:~$

[penalvch (penalvch)]

Till Kamppeter, would you mind testing Trusty for the latest kernel, xorg, and input stacks via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

As well, if reproducible, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-trusty/ and advise on the results?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]