When changing state from Needs Information to Pending Review, send an e-mail notification with the developer comment

Bug #1026486 reported by David Planella
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Developer registration portal
Fix Released
High
Łukasz Czyżykowski

Bug Description

The fix on bug 927588 was a great improvement to getting more visibility on apps to review.

That meant that when a developer sends a comment, the app status is changed from Needs Information to Pending Review, which is what we want.

However, unless reviewers check the Pending Review queue on MyApps regularly for changes (*), the fact that there is no e-mail notification upon the move from Needs Information to Pending Review means that reviewers still miss most of the feedback from app developers, which translates into long delays in coming back to them.

My suggestion would simply be that:

- An app status change from Needs Information to Pending Review due to a developer comment generates a notification e-mail
- The notification e-mail contains the app developer comment
- For extra points, any additional app developer comments while the app is in Pending review, also generates an e-mail containing the comment.

(*) and even if they do, it's difficult to tell whether new apps have been moved there unless you keep track of the list in an external resource, such as a Trello board or a spreadsheet.

Tags: arb
David Planella (dpm)
description: updated
Revision history for this message
Bhavani Shankar (bhavi) wrote :

I think this can be a medium severity to high severity bug (in cases when we have a large number of apps to review this can be an excellent feature so that we can keep track of the statuses of applications and respond to developers better)

and here is one more case like the same.

https://myapps.developer.ubuntu.com/dev/apps/1092/feedback/

Kindly request you to fix this on priority

Regards
Bhavi

Changed in developer-portal:
status: New → Confirmed
importance: Undecided → High
Changed in developer-portal:
assignee: nobody → Łukasz Czyżykowski (lukasz-czyzykowski)
status: Confirmed → In Progress
Dave Morley (davmor2)
Changed in developer-portal:
status: In Progress → Fix Released
milestone: none → 12.09.2
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