HPLIP scanned documents saved as pdf file cannot be opened by WIndows users.

[Peterbeter]

For scanning files I use HPLIP; which uses simple scan. I save the files as pdf and send these to collegues.
If my collegue uses Windows he cannot open the pdf file, but all Linux users can open the files without problems.
I cannot find any ¨file protection¨ being active or whatever. This problem is present only since using latest version of Xubuntu (12.04). Formerly (Ubuntu 10.04.4) I did not have this problem.
My scanner is HP Photosmart C4580

[Michael Nagel (nailor)]

[...]
3. If it is in any way related to the user interface (the user interface is what you see on your screen) include a screen-shot. It takes 10 seconds to create a screen-shot and might save us hours of trying to understand. One hour is 3600 seconds, so 359 useless screen-shot still pay out.
4. If your scanner scans something at all (but e.g. suffers from line creep) include an example scan. Same argument as above applies here.

==> Please include a sample scan. Are the Windows users using Adobe Reader? What happens when using Adobe Reader on Linux? You do use a recent version of Simple Scan? What version? Older versions produced broken PDF?
Please ensure that this is no problem with file names (skipping the .pdf extension is a problem on Windows but not on Linux).

[Peterbeter (petervanbeek-vet)]

Dear Michael,
Thanks for your quick response.
Please find a sample scan included and a screenshot of the scanned item as
well
I only know my recievers (that cannot open the pdf file) use Windows
versions.
Most likely they will use Adobe software.

When I send the pdf to other people they get the notification: Cannot open
file; file is damaged
My HPLIP uses Simple Scan 3.4.1 version. I use it in Xubuntu 12.04
(Voyager).

Kind regards
Peter van Beek

2012/7/12 Michael Nagel <email address hidden>

> [...]
> 3. If it is in any way related to the user interface (the user interface
> is what you see on your screen) include a screen-shot. It takes 10 seconds
> to create a screen-shot and might save us hours of trying to understand.
> One hour is 3600 seconds, so 359 useless screen-shot still pay out.
> 4. If your scanner scans something at all (but e.g. suffers from line
> creep) include an example scan. Same argument as above applies here.
>
> ==> Please include a sample scan. Are the Windows users using Adobe
> Reader? What happens when using Adobe Reader on Linux? You do use a recent
> version of Simple Scan? What version? Older versions produced broken PDF?
> Please ensure that this is no problem with file names (skipping the .pdf
> extension is a problem on Windows but not on Linux).
>
> ** Changed in: simple-scan
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1023803
>
> Title:
> HPLIP scanned documents saved as pdf file cannot be opened by WIndows
> users.
>
> Status in Simple Scan:
> Incomplete
>
> Bug description:
> For scanning files I use HPLIP; which uses simple scan. I save the files
> as pdf and send these to collegues.
> If my collegue uses Windows he cannot open the pdf file, but all Linux
> users can open the files without problems.
> I cannot find any ¨file protection¨ being active or whatever. This
> problem is present only since using latest version of Xubuntu (12.04).
> Formerly (Ubuntu 10.04.4) I did not have this problem.
> My scanner is HP Photosmart C4580
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/simple-scan/+bug/1023803/+subscriptions
>

[Michael Nagel (nailor)]

when submitting to http://www.pdf-tools.com/pdf/validate-pdfa-online.aspx i get:

----------
Validating file "Scan doc-pvb.pdf" for conformance level pdfa-1a
The file trailer dictionary is missing or invalid.
The file trailer dictionary must have an id key.
The key Metadata is required but missing.
The key MarkInfo is required but missing.
The separator before 'endstream' must be an EOL.
A device-specific color space (DeviceRGB) without an appropriate output intent is used.
The document does not conform to the requested standard.
The file format (header, trailer, objects, xref, streams) is corrupted.
The document contains device-specific color spaces.
The document's meta data is either missing or inconsistent or corrupt.
The document doesn't provide appropriate logical structure information.
Done.
----------

probably something is broken.

[Peterbeter (petervanbeek-vet)]

Dear Nigel,
To be extra sure I just installed Adobe Reader 9 (for Linux) and that does
not show to have any problem in opening the pdf I have send you.
What do you mean saying: ¨probably somthing is broken¨?
Is that while sending this file to you, or did it happen during scanning
here, or what?

2012/7/12 Michael Nagel <email address hidden>

> when submitting to http://www.pdf-tools.com/pdf/validate-pdfa-
> online.aspx i get:
>
> ----------
> Validating file "Scan doc-pvb.pdf" for conformance level pdfa-1a
> The file trailer dictionary is missing or invalid.
> The file trailer dictionary must have an id key.
> The key Metadata is required but missing.
> The key MarkInfo is required but missing.
> The separator before 'endstream' must be an EOL.
> A device-specific color space (DeviceRGB) without an appropriate output
> intent is used.
> The document does not conform to the requested standard.
> The file format (header, trailer, objects, xref, streams) is corrupted.
> The document contains device-specific color spaces.
> The document's meta data is either missing or inconsistent or corrupt.
> The document doesn't provide appropriate logical structure information.
> Done.
> ----------
>
> probably something is broken.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1023803
>
> Title:
> HPLIP scanned documents saved as pdf file cannot be opened by WIndows
> users.
>
> Status in Simple Scan:
> Incomplete
>
> Bug description:
> For scanning files I use HPLIP; which uses simple scan. I save the files
> as pdf and send these to collegues.
> If my collegue uses Windows he cannot open the pdf file, but all Linux
> users can open the files without problems.
> I cannot find any ¨file protection¨ being active or whatever. This
> problem is present only since using latest version of Xubuntu (12.04).
> Formerly (Ubuntu 10.04.4) I did not have this problem.
> My scanner is HP Photosmart C4580
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/simple-scan/+bug/1023803/+subscriptions
>

[Michael Nagel (nailor)]

I get the output above if I submit your file to the linked PDF validation service.
I do not have access to Adobe Reader on Windows right now, but suspect that it might complain about the same issues.

[Peterbeter (petervanbeek-vet)]

As I understand the file you recieved from me is (more or less) corrupt.
Still not sure is this is due to Simple Scan or not..
If so, I should not be the only person having this I presume?
May be I can re-install Simple Scan?
Any suggestion is welcome; need the pdf making badly.

[Michael Nagel (nailor)]

I can open the file on windows with no problem (see screenshot).
We need more detailed information to debug this.

[Launchpad Janitor (janitor)]

[Expired for Simple Scan because there has been no activity for 60 days.]