Samsung SCX-3200 scanner isn't detected in Ubuntu 12.04 LTS

[Giorgio Sironi]

After upgrading to 11.10, the scanner does not work anymore.
I have added the configuration for SCX-3200 as shown here:
http://3v1n0.tuxfamily.org/tumblelog/post/936/
but nothing changed.

Output of diagnostics:
[21:05:47][giorgio@Desmond:~]$ sane-find-scanner
  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.
  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04e8 [Samsung Electronics Co., Ltd.], product=0x3441 [SCX-3200 Series]) at libusb:001:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.
  # Not checking for parallel port scanners.
  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.
[21:05:52][giorgio@Desmond:~]$ scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

Scaning with Samsung SCX-3400 and SCX-3405 doesn't work too, but it's easy to fix - just add this line into /etc/sane.d/xerox_mfp.conf file:

usb 0x04e8 0x344f
# Samsung SCX-3400

See http://ubuntuforums.org/showthread.php?t=1952312 for more info

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: libsane 1.0.22-2ubuntu2 [modified: lib/udev/rules.d/40-libsane.rules]
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Fri Oct 21 21:01:56 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: sane-backends
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.sane.d.dll.conf: 2011-10-21T20:17:22.966767
mtime.conffile..etc.sane.d.xerox.mfp.conf: 2011-10-21T20:26:22.544361

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[vince2000 (zevince)]

I have the same problem and a lot of people too, see http://ubuntuforums.org/showthread.php?t=341621&page=84. I am try to use the libsane-xerox_mfp.so of the Ubuntu v 11.04 with no succes, maybe the bug is somewhere in sane
below the ouput of :
SANE_DEBUG_DLL=3 SANE_DEBUG_XEROX_MFP=4 SANE_DEBUG_SNAPSCAN=128 scanimage -L

[dll] load: dlopen()ing `/usr/lib/sane/libsane-xerox_mfp.so.1'
[dll] init: initializing backend `xerox_mfp'
[sanei_debug] Setting debug level of xerox_mfp to 4.
[xerox_mfp] sane_init: Xerox backend (build 12), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0xbfd9ab5c, 0

[vince2000 (zevince)]

arch linux distribution fixed the problem :

https://bbs.archlinux.org/viewtopic.php?id=123934

[vince2000 (zevince)]

to avoid the error message : "netdiscovery: relocation error: /lib/i386-linux-gnu/libnss_files.so.2: symbol strcmp, version GLIBC_2.0 not defined in file libc.so.6 with link time reference"
you can install the unified driver packing in this link :

http://www.bchemnet.com/suldr/

But this package dont correct the scanner detection.

[Arturo Orlando (arturo-orlando)]

I can add that this bug also affects my Samsung SCX-4521F.
sane-find-scanner’s report is analogous to the opening poster’s. "scanimage -L" just doesn’t work.
Everything was working perfectly in 11.04.

[百草谷居士 (liu-pl)]

I add this bug also affects my Samsung SCX-4521F.
sane-find-scanner’ find the scanner of samsung scx-4x21 series. but "SimpleScan" and "scanimage -L" cannot find the scanner.
It was working perfectly before upgrade to 11.10

ubuntu 11.10 desktop amd64

[Michael Moller (mmoller2k)]

scanimage detects my SCX-4521F only the first time after connecting the USB.
SANE_DEBUG_DLL=3 SANE_DEBUG_XEROX_MFP=4 SANE_DEBUG_SNAPSCAN=128 scanimage -L
gives (among others):
 [sanei_debug] Setting debug level of xerox_mfp to 4.
 [xerox_mfp] sane_init: Xerox backend (build 12), version != null, authorize != null
 [xerox_mfp] sane_xerox_mfp_get_devices: 0x7fff65586338, 0
 [xerox_mfp] list_one_device: libusb:002:013
 [xerox_mfp] usb_dev_open: open 0x22e3970
 [xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
 [xerox_mfp] dev_inquiry: found SAMSUNG/ORION
 [xerox_mfp] usb_dev_close: closing dev 0x22e3970
 [dll] load: searching backend `snapscan' in `/usr/lib/sane'
 [dll] load: dlopen()ing `/usr/lib/sane/libsane-snapscan.so.1'
 [dll] init: initializing backend `snapscan'
 [sanei_debug] Setting debug level of snapscan to 128.
 [snapscan] sane_snapscan_init
 [snapscan] sane_snapscan_init: Snapscan backend version 1.4.53
 [snapscan] sane_snapscan_get_devices (0x7fff65586338, 0)
 [dll] load: searching backend `hpaio' in `/usr/lib/sane'
 [dll] load: dlopen()ing `/usr/lib/sane/libsane-hpaio.so.1'
 [dll] init: initializing backend `hpaio'
 [dll] sane_get_devices: found 1 devices
 device `xerox_mfp:libusb:002:013' is a SAMSUNG ORION multi-function peripheral

then, when running scanimage -L for the second time, I get

 [sanei_debug] Setting debug level of xerox_mfp to 4.
 [xerox_mfp] sane_init: Xerox backend (build 12), version != null, authorize != n
ull
 [xerox_mfp] sane_xerox_mfp_get_devices: 0x7fff397db638, 0
 [xerox_mfp] list_one_device: libusb:002:013
 [xerox_mfp] usb_dev_open: open 0x2261970
 [xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
 [xerox_mfp] usb_dev_request: sanei_usb_read_bulk: Error during device I/O
 [xerox_mfp] dev_command: dev_request: Error during device I/O
 [xerox_mfp] usb_dev_close: closing dev 0x2261970
 [xerox_mfp] list_one_device: dev_inquiry(libusb:002:013): Error during device I/O
 [dll] load: searching backend `snapscan' in `/usr/lib/sane'
 [dll] load: dlopen()ing `/usr/lib/sane/libsane-snapscan.so.1'
 [dll] init: initializing backend `snapscan'
 [sanei_debug] Setting debug level of snapscan to 128.
 [snapscan] sane_snapscan_init
 [snapscan] sane_snapscan_init: Snapscan backend version 1.4.53
 [snapscan] sane_snapscan_get_devices (0x7fff397db638, 0)
 [dll] sane_get_devices: found 0 devices

still can't scan..
I hope someone that knows what's going on finds this useful.

[Retrokid (eatmywords)]

I also have a Samsung SCX-3200. I have been holding off on upgrading to 11.10 due to a number of bugs but when I tested Ubuntu 11.10 in VirtualBox scanning worked. This is what I did:

- I did a fresh install of Ubuntu 11.10 to a virtual drive via VirtualBox. I have not run any Updates but I don't think there are any SANE updates in any case.

- I installed the Unified Print Driver provided by Samsung. Afterwards printing worked but scanning did not.

- I modified the configuration files as described here: http://3v1n0.tuxfamily.org/tumblelog/post/936

- I rebooted and afterwards scanning also worked.

Sorry if I am stating the obvious, but when you were editing /lib/udev/rules.d/40-libsane.rules did you ensure that you pasted the new lines after 'LABEL="libsane_usb_rules_begin"' ? Otherwise it would not work.

I find it odd that it seems to work for me but not for everybody else. Can anybody think of a reason why scanning would work in 11.10 in VirtualBox but not if installed normally?

[Giorgio Sironi (piccoloprincipeazzurro)]

Checked 40-libsane.rules, it's already like you suggest. It's reasonable that VirtualBox and a native install work differently, however.

[Retrokid (eatmywords)]

UPDATE: I have installed all updates through Update Manager and rebooted. Scanning still works.

[Retrokid (eatmywords)]

So just to confirm, I have the scanner as the first entry after the label. The relevant section looks like this:

# For Linux >= 2.6.22 without CONFIG_USB_DEVICE_CLASS=y
# If the following rule does not exist on your system yet, uncomment it
# ENV{DEVTYPE}=="usb_device", MODE="0664", OWNER="root", GROUP="root"

# Kernel < 2.6.22 jumps here
LABEL="libsane_usb_rules_begin"

Samsung SCX-3205 #
attrs {idVendor} == "04e8", attrs {idProduct} == "3441", ENV {libsane_matched} = "yes"

# Hewlett-Packard ScanJet 4100C
ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="0101", ENV{libsane_matched}="yes"

[Retrokid (eatmywords)]

When I get the time I will try a native install on a different partition or an external hard drive and let you know if I encounter the same problems.

[Retrokid (eatmywords)]

Ok, I tried a native install and can confirm that I had the same issue.

[vince2000 (zevince)]

Actually it's become form cups, because cups blacklist the usblp module, see this this post :
http://ubuntuforums.org/showpost.php?p=11462268&postcount=843

[百草谷居士 (liu-pl)]

什么时间问题能够得到解决呢？
我不想费力地使用英语了。

[Retrokid (eatmywords)]

Thanks vince2000, that worked for me.

[Kökéndy Ákos (kokendy-akos)]

Great solution for me too!
Thanks!
Ákos

2011/11/20 Retrokid <email address hidden>

> Thanks vince2000, that worked for me.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/879619
>
> Title:
> Samsung SCX-3200 scanner ceased to work in 11.10
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/879619/+subscriptions
>

[Kökéndy Ákos (kokendy-akos)]

http://www.absolutepatios.com.au/modules/mod_wdbanners/blog.php?html143

[Benkő Pál (benko-pal)]

unblacklisting usblp blocks printing.

but at least both printing and scanning is doable,
only I have to add or remove the usblp module.

[vince2000 (zevince)]

> Benkő Pál (benko-pal) wrote on 2011-11-23:

> unblacklisting usblp blocks printing.

nop, load the module, delete the printer et re create it and after both printing and scanning works with the usblp module !
mine works with this method, it's a scx-3200 printer

good luck

> but at least both printing and scanning is doable,
> only I have to add or remove the usblp module.

[Bartek Celary (karaphka)]

I am on 12.04 LTS. I wonder why the quite popular Samsung SCX 3200 is still not in the /lib/udev/rules.d/40-libsane.rules. This is frustrating... However after adding my device there all is working fine. Finally :)

[Alexander (wellok5)]

I tryed to add this scanner in /lib/udev/rules.d/40-libsane.rules, but
it's not result.
I don't know how to add my scanner.
OS: Ubuntu 12.04 +kde
Help please.
I downloaded driver for SCX-3200 universal, but I don't know how to
install this driver.

2012/6/18, Bartek Celary <email address hidden>:
> I am on 12.04 LTS. I wonder why the quite popular Samsung SCX 3200 is
> still not in the /lib/udev/rules.d/40-libsane.rules. This is
> frustrating... However after adding my device there all is working fine.
> Finally :)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/879619
>
> Title:
> Samsung SCX-3200 scanner ceased to work in 11.10
>
> Status in "sane-backends" package in Ubuntu:
> Confirmed
> Status in Baltix GNU/Linux:
> New
>
> Bug description:
> After upgrading to 11.10, the scanner does not work anymore (the printer
> is fine in the 32 bit version of Ubuntu using Samsung's unified drivers).
> I have added the configuration for SCX-3200 as shown here:
> http://3v1n0.tuxfamily.org/tumblelog/post/936/
> but nothing changed.
>
> Output of diagnostics:
> [21:05:47][giorgio@Desmond:~]$ sane-find-scanner
>
> # sane-find-scanner will now attempt to detect your scanner. If the
> # result is different from what you expected, first make sure your
> # scanner is powered up and properly connected to your computer.
>
> # No SCSI scanners found. If you expected something different, make sure
> that
> # you have loaded a kernel SCSI driver for your SCSI adapter.
>
> found USB scanner (vendor=0x04e8 [Samsung Electronics Co., Ltd.],
> product=0x3441 [SCX-3200 Series]) at libusb:001:002
> # Your USB scanner was (probably) detected. It may or may not be
> supported by
> # SANE. Try scanimage -L and read the backend's manpage.
>
> # Not checking for parallel port scanners.
>
> # Most Scanners connected to the parallel port or other proprietary
> ports
> # can't be detected by this program.
>
> # You may want to run this program as root to find all devices. Once
> you
> # found the scanner devices, be sure to adjust access permissions as
> # necessary.
> [21:05:52][giorgio@Desmond:~]$ scanimage -L
> netdiscovery: relocation error: /lib/i386-linux-gnu/libnss_files.so.2:
> symbol strcmp, version GLIBC_2.0 not defined in file libc.so.6 with link
> time reference
> netdiscovery: relocation error: /lib/i386-linux-gnu/libnss_files.so.2:
> symbol strcmp, version GLIBC_2.0 not defined in file libc.so.6 with link
> time reference
>
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
>
> ProblemType: Bug
> DistroRelease: Ubuntu 11.10
> Package: libsane 1.0.22-2ubuntu2 [modified:
> lib/udev/rules.d/40-libsane.rules]
> ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
> Uname: Linux 3.0.0-12-generic i686
> ApportVersion: 1.23-0ubuntu3
> Architecture: i386
> Date: Fri O...

[Mantas Kriaučiūnas (mantas)]

I've Samsung SCX-3405 and added this line to /lib/udev/rules.d/40-libsane.rules :
# Samsung SCX-3405
added ATTRS{idVendor}=="04e8", ATTRS{idProduct}=="344f", ENV{libsane_matched}="yes"

and also added one line to /etc/sane.d/xerox_mfp.conf
usb 0x04e8 0x344f

After this my scanner works but only for one scan - if I wanna scan another photo or document I must turn off SCX-3405 device and turn on it again :(

I'm using Ubuntu 12.04 LTS with all updates

[Chow Loong Jin (hyperair)]

There seems to be some issue with the xerox_mfp libsane backend and USB3 ports, judging by http://lists.alioth.debian.org/pipermail/sane-devel/2013-June/031436.html.

I tried plugging the scanner into my the USB2 port on my laptop instead and it suddenly started working correctly. Yay!

[penalvch (penalvch)]

Giorgio Sironi, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases 11.10 reached EOL on May 9, 2013.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.

[Vasiliy (count0-3)]

In Lubuntu 14.04.2, kernel 4.2.0-32-generic #37~14.04.1-Ubuntu SMP
it's still problem. Yes, I have laptop with usb 3.0, and xhci_hcd driver. All configs is good, running from root allows scan sometimes, after 3-4 tryes with xsane, simple-scan don't see anything.
Please create new thread yourself, I don't know where do it.

Feb 2 23:21:39 acer colord: Device added: sysfs-Xerox-WorkCentre_3119_Series
Feb 2 23:22:02 acer CRON[32317]: (root) CMD (touch /media/outer/.timestamp >/dev/null 2>/dev/null)
Feb 2 23:22:02 acer kernel: [ 3581.748586] vgaarb: this pci device is not a vga device
Feb 2 23:22:03 acer kernel: [ 3582.762097] vgaarb: this pci device is not a vga device
^Croot@acer:~export SANE_DEBUG_XEROX_MFP=255
root@acer:~# scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0xbf9d9e5c, 0
[xerox_mfp] list_one_device: libusb:001:012
[xerox_mfp] usb_dev_open: open 0x916fef8
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] [70] a8 00 43 10 53 41 4d 53 55 4e 47 20 4f 52 49 4f 4e 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 35 3f 04 29 00 00 27 d8 00 00 36 d8 00 01 2f 00 00 02 00 00 00 00 36 d8 00 00 36 d8 04 01 05 05 00...
[xerox_mfp] dev_inquiry: found SAMSUNG/ORION
[xerox_mfp] usb_dev_close: closing dev 0x916fef8
device `xerox_mfp:libusb:001:012' is a SAMSUNG ORION multi-function peripheral
root@acer:~# scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0xbfe0858c, 0
[xerox_mfp] list_one_device: libusb:001:012
[xerox_mfp] usb_dev_open: open 0x8817ef8
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] usb_dev_request: sanei_usb_read_bulk: Error during device I/O
[xerox_mfp] dev_command: dev_request: Error during device I/O
[xerox_mfp] usb_dev_close: closing dev 0x8817ef8
[xerox_mfp] list_one_device: dev_inquiry(libusb:001:012): Error during device I/O

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

[penalvch (penalvch)]

Vasiliy (count0-3), it will help immensely if you use the computer the problem is reproducible with, and provide necessary debugging logs by filing a new report with Ubuntu via a terminal:
ubuntu-bug sane-backends

or via https://bugs.launchpad.net/ubuntu/+source/sane-backends/+filebug as an alternative.

Please feel free to subscribe me to it.