Ubuntu 20.04:software installer on gui has no background - very hard to see, a lot of faulty installs going on

[Stephen Waines]

-Open software on ubuntu
-Opens without background so i can read the text, background is transparent

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1886295

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Stephen Waines (stevinski)]

Hi Chris,

Thanks the launchpad site didnt let me say that package name I tried
software but it was telling me that didnt exist.

I ran

apport-collect 1886295

and my pc said no information collected.

the prob happens when gdebi is calling software.

gdebi works fine in terminal though.

hope that helps.

Sorry for the lack of info.

On 2020-07-04 7:53 p.m., Chris Guiver wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command only once, as it
> will automatically gather debugging information, in a terminal:
>
> apport-collect 1886295
>
> When reporting bugs in the future please use apport by using 'ubuntu-
> bug' and the name of the package affected. You can learn more about this
> functionality at https://wiki.ubuntu.com/ReportingBugs.
>

[Paul White (paulw2u)]

Stephen, there is no package called 'software' but one called gnome-software which is provided by default in all GNOME based distributions and one called ubuntu-software which is a transitional package in later Ubuntu releases.

The default software store in Ubuntu 20.04 is actually a snap called snap-store which should appear in program menus as 'Software'. I think that is what you are probably using in which this case this bug report needs to be moved to the 'snap-store-desktop' project.

I've seen this problem myself when using a non-default theme in Xubuntu. Are you using a non-default theme in Ubuntu? If so, does the problem go away when using the default Yaru theme?

[Paul White (paulw2u)]

Sorry forgot to say that by issuing the following command in a terminal:

  apt policy gnome-software

and

  snap info snap-store

will confirm which applications are being used.

[Stephen Waines (stevinski)]

Hello,

the prob exists in the software icon in my taskbar.

I actually use a mac them on gnome that comes as the default.

So the prob would be the *deb file when double click opens the
snap-store* which cant install a deb file. ok im clear sorry for the
confusion.

let me know if i can be of any more help.

-Steve

On 2020-07-06 10:20 a.m., Paul White wrote:
> Stephen, there is no package called 'software' but one called gnome-
> software which is provided by default in all GNOME based distributions
> and one called ubuntu-software which is a transitional package in later
> Ubuntu releases.
>
> The default software store in Ubuntu 20.04 is actually a snap called
> snap-store which should appear in program menus as 'Software'. I think
> that is what you are probably using in which this case this bug report
> needs to be moved to the 'snap-store-desktop' project.
>
> I've seen this problem myself when using a non-default theme in Xubuntu.
> Are you using a non-default theme in Ubuntu? If so, does the problem go
> away when using the default Yaru theme?
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>

[Paul White (paulw2u)]

Thanks for your prompt response. I'm pretty sure that this is related to
https://bugs.launchpad.net/snap-store-desktop/+bug/1867417
which is showing as fixed but subsequent comments suggest that an issue exists for anyone that
might not be using themes that are not included in the gtk-common-themes snap.

I'm reassigning this to the snap-store-desktop project to bring your issue to the attention of the Snap Store developers.

[Stephen Waines (stevinski)]

Hey,

Thank you for looking into this, heres a screenshot of the theme i use

I found the workaround is to install your deb file using gdebi by cli.

Steve

On 2020-07-06 11:07 a.m., Paul White wrote:
> Thanks for your prompt response. I'm pretty sure that this is related to
> https://bugs.launchpad.net/snap-store-desktop/+bug/1867417
> which is showing as fixed but subsequent comments suggest that an issue exists for anyone that
> might not be using themes that are not included in the gtk-common-themes snap.
>
> I'm reassigning this to the snap-store-desktop project to bring your
> issue to the attention of the Snap Store developers.
>
> ** Package changed: ubuntu => snap-store-desktop
>
> ** Changed in: snap-store-desktop
> Status: Incomplete => New
>

[Sebastien Bacher (seb128)]

Thank you for your bug report, could you add your 'journalctl -b 0' log after getting the issue?

[Stephen Waines (stevinski)]

how do you do that.

On 2020-07-17 10:03 a.m., Sebastien Bacher wrote:
> Thank you for your bug report, could you add your 'journalctl -b 0' log
> after getting the issue?
>
> ** Changed in: snap-store-desktop
> Status: New => Incomplete
>

[Chris Foster (cfoster-mcfse)]

Hi,
I am seeing the same issue, transparent background on snap-store desktop, making it impossible to use. My systems are running stock Pop!OS.

Thanks..

[Stephen Waines (stevinski)]

Hello
Yeah whenever you open the software center it appears with no background
and it's hard to see but it does work most of the time .

I have this happening on both of my Ubuntu 20.04 machines.

Steve

On October 22, 2020 6:05:49 PM Chris Foster <email address hidden> wrote:

> Hi,
> I am seeing the same issue, transparent background on snap-store desktop,
> making it impossible to use. My systems are running stock Pop!OS.
>
> Thanks..
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1886295
>
> Title:
> Ubuntu 20.04:software installer on gui has no background - very hard
> to see, a lot of faulty installs going on
>
> Status in snap-store-desktop:
> Incomplete
>
> Bug description:
> -Open software on ubuntu
> -Opens without background so i can read the text, background is transparent
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/snap-store-desktop/+bug/1886295/+subscriptions

[Tony Thuitai (tonythuitai-deactivatedaccount)]

Also affected by this issue on Linux Mint 20 Cinnamon with its default theme. Attached screenshot illustrates the issue. The last time I used snap-store was last month but the background was not transparent. Only opened the snap-store this week to install a snap package and noted that the background was transparent

[Ivo Limmen (ivolimmen)]

Let me pitch in here. I also have this issue. I had it in 20.04 and now I have upgraded to 20.10 I still have it. journalctl -b0 is a bit much to put in here but here is the relevant part:

okt 29 20:28:52 zeus snapd[22461]: storehelpers.go:551: cannot refresh: snap has no updates available: "core18", "gnome-3-34-1804", "gtk-common-themes", "snap-store", "snapd"
okt 29 20:28:52 zeus PackageKit[18157]: resolve transaction /159_beecdbbd from uid 1000 finished with success after 185ms
okt 29 20:28:53 zeus PackageKit[18157]: search-file transaction /160_babcceac from uid 1000 finished with success after 257ms
okt 29 20:28:53 zeus PackageKit[18157]: search-file transaction /161_cbaecabc from uid 1000 finished with success after 254ms
okt 29 20:28:53 zeus PackageKit[18157]: search-file transaction /162_aabeccba from uid 1000 finished with success after 255ms
okt 29 20:28:53 zeus PackageKit[18157]: get-details transaction /163_cddcdddd from uid 1000 finished with success after 188ms
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/mime.cache" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/globs2" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/magic" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/aliases" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/subclasses" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/icons" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:53 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/mime/generic-icons" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:54 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/icons/Paper/index.theme" pid=23339 comm="pool-org.gnome." requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
okt 29 20:28:54 zeus audit[23339]: AVC apparmor="DENIED" operation="open" profile="snap.snap-store.snap-store" name="/var/lib/snapd/hostfs/usr/share/icons/Adwaita/icon-theme.cache" pid=23339 comm="po...

[Ivo Limmen (ivolimmen)]

Also interesting is starting it from the command line:

-> % snap run snap-store
20:02:02:0578 Gtk Theme parsing error: gtk.css:1:0: Failed to import: Error opening file /var/lib/snapd/hostfs/usr/share/themes/Adapta-Eta/gtk-3.24/gtk.css: Permission denied
20:02:04:0172 Gs plugin appstream took 1,6 seconds to do setup
20:02:04:0174 Gs enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-popular, modalias, odrs, packagekit-refine, rewrite-resource, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colors-metadata
20:02:04:0174 Gs disabled plugins: dpkg, dummy, fedora-langpacks, fedora-pkgdb-collections, repos
20:02:04:0246 Gs /etc/PackageKit/Vendor.conf file not found
20:02:04:0355 Gs lost session service
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Builder.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Calculator.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.clocks.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Dictionary.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Documents.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Evince/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.gedit.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Maps.desktop/* to plugin cache
20:02:05:0032 Gs adding wildcard app */*/*/*/org.gnome.Weather/* to plugin cache
20:02:05:0132 Gs hiding category audio-video featured applications: found only 0 to show, need at least 9
20:02:05:0152 Gs hiding category graphics featured applications: found only 0 to show, need at least 9
20:02:05:0943 Gs automatically prevented from changing kind on system/package/*/generic/com.yubico.yubikey.udev/* from generic to unknown!
20:02:05:0979 Gs automatically prevented from changing kind on system/package/*/generic/com.yubico.yubikey.ykpers/* from generic to unknown!
20:02:07:0125 Gs automatically prevented from changing kind on system/snap/*/runtime/io.snapcraft.core18-CSO04Jhav2yK0uz97cr0ipQRyqg0qQL6/latest/stable from runtime to unknown!
20:02:07:0542 Gs automatically prevented from changing kind on system/snap/*/desktop/io.snapcraft.snapd-PMrrV4ml8uWuEUDBT8dSGnKUYbevVhc4/latest/stable from desktop to unknown!

[James Walters (iamjameswalters)]

I'm affected by this bug as well, running Ubuntu MATE 20.04.1

I've attached a screenshot. Let me know if there's any other info you'd like me to provide.

[Stephen Waines (stevinski)]

This issue seems to be persistant over all of my 20.04 machines dont
know any other info.

On 2020-10-31 5:29 p.m., James Walters wrote:
> I'm affected by this bug as well, running Ubuntu MATE 20.04.1
>
> I've attached a screenshot. Let me know if there's any other info you'd
> like me to provide.
>
> ** Attachment added: "Screenshot at 2020-10-31 17-28-28.png"
> https://bugs.launchpad.net/snap-store-desktop/+bug/1886295/+attachment/5429854/+files/Screenshot%20at%202020-10-31%2017-28-28.png
>

[Sebastien Bacher (seb128)]

it's a duplicate of bug #1867417 but I'm going to not mark at is to not close the baltix side of the report, marking the snap-store-desktop on invalid instead, see the other bugs for technical details