Comment 32 for bug 1332900

Created attachment 188161
Hardware

I installed Linux Mint 17.2 on my Rig
I installed it on my mSata drive
I have no Windows Op system at all
Everything installed perfectly except the sound

The sound is very quiet not really even usable the sound is also bad quality
and the Sub-woofer isn't in use and doesn't show up in the sound settings

I have tried many different fixes from searching the Net I had the sound better at one stage but still no Sub
I have tried things and lost all sound and and sound devices to getting locked out when I got to logon
Then I tried something else and had to do a re-install I'm getting very good at installing as do it every day or two

I did a re-install last night so things are standard and fresh at this stage

I also contacted Dell they were not interested !

I have posted topics on Linux Mint forum and Linux forums but no luck yet
I have posted information about my rig there

https://www.linux.com/community/forums/multimedia/alienware-18x-r2-bad-quallity-sound-and-not-coming-through-the-sub/24443#p24443

I'm new to Linux so don't really know what required when posting on these sites

So please tell me the "codes" to get the info you require

Thanks in advance for your help
Gary