[R580] Black screen with artifacts after boot

[Markus]

Binary package hint: xserver-xorg-video-ati

When booting from the install CD, a black screen with artefacts is shown after the startup progress bar (when Gnome or GDM should be displayed). The mouse cursor is movable but garbled.
Switching to terminal with Ctrl + Alt + F1 is not possible.

Starting with the vesa driver (Save graphics mode on install CD) works find.

I installed with save graphics mode but when I revert to the Radeon driver (by deleting /etc/X11/xorg.conf) the same problem arises.

I have a Sapphire Radeon X1900 GT graphics card (with a R580 chip).

The problem was also in Ubuntu 8.10 and 9.04.

ProblemType: Bug
Architecture: amd64
Date: Fri Jun 26 14:51:13 2009
DistroRelease: Ubuntu 9.10
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7238
Package: xserver-xorg-video-radeon 1:6.12.2-2ubuntu2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.30-10-generic root=UUID=135860d2-32aa-487e-a08e-1805abb0e48a ro single
ProcEnviron:
 PATH=(custom, no user)
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.30-10.12-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4~5ubuntu21
 libgl1-mesa-glx 7.4.1-1ubuntu6
 libdrm2 2.4.11-0ubuntu1
 xserver-xorg-video-intel 2:2.7.99.1+git20090602.ec2fde7c-0ubuntu2
 xserver-xorg-video-ati 1:6.12.2-2ubuntu2
SourcePackage: xserver-xorg-video-ati
Uname: Linux 2.6.30-10-generic x86_64
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
Xrandr: Error: command ['xrandr', '--verbose'] failed with exit code 1: Can't open display
dmi.bios.date: 12/01/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.8
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7238
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.8:bd12/01/2007:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7238:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7238:rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7238
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
fglrx: Not loaded
glxinfo: Error: command ['glxinfo'] failed with exit code 255: Error: unable to open display
setxkbmap: Error: command ['setxkbmap', '-print'] failed with exit code 255: Cannot open display "default display"
system:
 distro: Ubuntu
 architecture: x86_64kernel: 2.6.30-10-generic
xdpyinfo: Error: command ['xdpyinfo'] failed with exit code 1: xdpyinfo: unable to open display "".
xkbcomp:
 Error: command ['xkbcomp', ':0', '-w0', '-'] failed with exit code 1: Error: Cannot open display ":0"
                   Exiting

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation 82P965/G965 Memory Controller Hub [8086:29a0] (rev 02)
     Subsystem: Micro-Star International Co., Ltd. Device [1462:7238]
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc R580 [Radeon X1900] [1002:724b]
     Subsystem: ATI Technologies Inc Device [1002:0b12]

[Jouni Mettala (jouni-mettala)]

bug# 342899 looks very similar. It has same graphics card. Please test suggestions described there.

[Markus (mksplg)]

This bug really seems to have similar symptoms.

Adding
      Option "DRI" "off"
to the Device section resulted in a black screen. However the mouse pointer was not corrupted here and changed when moving where the login text field should be displyed. Logging in seemed to work but the screen stayed black. After switching to a terminal and back, the desktop background was painted and corrupted panels.

Adding
 Option "NoAccel" "true"
resulted in a corrupted screen.

Changed NoAcces to
 Option "AccelMethod" "XAA"
seemed to display GDM normally. In X however, the windows are not updated normally (e.g. after dragging a window i will not be repainted). Only the widgets in the window are repainted when I move the mouse over them.

[Bryce Harrington (bryce)]

Well, next I'd like to forward this issue upstream, but first it must be retested on latest development version of Karmic to make sure the issue still happens there with the latest code. ISO images are available at http://cdimages.ubuntu.com/releases/karmic/. If you can reproduce it in the LiveCD environment, you shouldn't need to modify your installed system. Also please attach a fresh Xorg.0.log and dmesg from this testing.

[Markus (mksplg)]

I downloaded the newest (14.07.2009) Karmic iso with kernel 2.6.30-8 but I still get a black screen when booting from the CD. After I installed with save graphics mode and removed xorg.conf I again get a black screen with a garbled mouse pointer.

After doing a dist-upgrade (kernel 2.6.31-2) I tested with the options
  Option "DRI" "off"
  Option "NoAccel" "true"
  Option "AccelMethod" "XAA"
but they had the same effect as above.

[Bryce Harrington (bryce)]

Forwarding this bug from Ubuntu reporter Markus:
http://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/392531

[Problem]
Black screen with artifacts/corrupted mouse pointer after boot on R580

[Original Description]
When booting from the install CD, a black screen with artifacts is shown after the startup progress bar (when Gnome or GDM should be displayed). The mouse cursor is movable but garbled.
Switching to terminal with Ctrl + Alt + F1 is not possible.

Starting with the vesa driver (Save graphics mode on install CD) works fine.

I installed with safe graphics mode but when I revert to the Radeon driver (by deleting /etc/X11/xorg.conf) the same problem arises.

I have a Sapphire Radeon X1900 GT graphics card (with a R580 chip).

The problem was also in Ubuntu 8.10 and 9.04. I downloaded the newest (14.07.2009) Karmic iso with kernel 2.6.30-8 but I still get a black screen when booting from the CD. After I installed with save graphics mode and removed xorg.conf I again get a black screen with a garbled mouse pointer.

After doing a dist-upgrade (kernel 2.6.31-2) I tested with the options
  Option "DRI" "off"
  Option "NoAccel" "true"
  Option "AccelMethod" "XAA"
but they had the same effect as above.

Architecture: amd64
Date: Fri Jun 26 14:51:13 2009
DistroRelease: Ubuntu 9.10
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7238
Package: xserver-xorg-video-radeon 1:6.12.2-2ubuntu2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.30-10-generic root=UUID=135860d2-32aa-487e-a08e-1805abb0e48a ro single
ProcEnviron:
 PATH=(custom, no user)ProcVersionSignature: Ubuntu 2.6.30-10.12-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4~5ubuntu21
 libgl1-mesa-glx 7.4.1-1ubuntu6
 libdrm2 2.4.11-0ubuntu1
 xserver-xorg-video-intel 2:2.7.99.1+git20090602.ec2fde7c-0ubuntu2
 xserver-xorg-video-ati 1:6.12.2-2ubuntu2
SourcePackage: xserver-xorg-video-ati
Uname: Linux 2.6.30-10-generic x86_64
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
Xrandr: Error: command ['xrandr', '--verbose'] failed with exit code 1: Can't open display
dmi.bios.date: 12/01/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.8
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7238
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.8:bd12/01/2007:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7238:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7238:rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7238
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
glxinfo: Error: command ['glxinfo'] failed with exit code 255: Error: unable to open display
setxkbmap: Error: command ['setxkbmap', '-print'] failed with exit code 255: Cannot open display "default display"
system: architecture: x86_64kernel: 2.6.30-10-generic
xdpyinfo: Error: command ['xdpyinfo'] failed with exit code 1: xdpyinfo: unable to open display "".
xkbcomp:
 Error: command ['xkbcomp', ':0',...

[Bryce Harrington (bryce)]

Created an attachment (id=28726)
XorgLog.txt

[Bryce Harrington (bryce)]

Created an attachment (id=28727)
CurrentDmesg.txt

[Bryce Harrington (bryce)]

Created an attachment (id=28728)
BootDmesg.txt

[Bryce Harrington (bryce)]

Created an attachment (id=28729)
GdmLog.txt

[Bryce Harrington (bryce)]

Created an attachment (id=28730)
GdmLogOld.txt

[Bryce Harrington (bryce)]

Created an attachment (id=28731)
Xorg.0.log_2.6.30-8

[Bryce Harrington (bryce)]

Created an attachment (id=28732)
Xorg.0.log_2.6.31-2

[Bryce Harrington (bryce)]

I've forwarded this bug upstream for you to https://bugs.freedesktop.org/show_bug.cgi?id=23385 - please subscribe yourself to this bug, in case they need further information or wish you to test something. Thanks ahead of time!

[Victor Hugo Schulz (schulz89)]

I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've been receiving this from multiples distributions so it's not a specific bug of Ubuntu.

[Markus (mksplg)]

The problem seems to be resolved in Ubuntu 10.04 Alpha 2 with kernel 2.6.32, X.org 7.5 with X-Server 1.7. I boots and instals normally, compiz is working as well.

[Bryce Harrington (bryce)]

Thanks for your comment on the upstream bug. Sounds like the issue is resolved now so I'll close this bug report.

"The problem seems to be resolved in Ubuntu 10.04 Alpha 2 with kernel 2.6.32,
X.org 7.5 with X-Server 1.7. I boots and instals normally, compiz is working as
well."

[Ashley Anderson (aganders3)]

(In reply to comment #8)
> I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've
> been receiving this from multiples distributions so it's not a specific bug of
> Ubuntu.

I can confirm the same bug with a fully updated (as of yesterday) Arch installation running KDE. The vesa driver works as expected, but the radeon driver gives a black screen with artifacts. I have a Sapphire X1900 as well. Adding the following to the "Device" section in xorg.conf gives a semi-usable desktop with windows that don't redraw properly:

Option "DRI" "off"
Option "AccelMethod" "XAA"

[Ashley Anderson (aganders3)]

(In reply to comment #10)
> (In reply to comment #8)
> > I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've
> > been receiving this from multiples distributions so it's not a specific bug of
> > Ubuntu.
>
> I can confirm the same bug with a fully updated (as of yesterday) Arch
> installation running KDE. The vesa driver works as expected, but the radeon
> driver gives a black screen with artifacts. I have a Sapphire X1900 as well.
> Adding the following to the "Device" section in xorg.conf gives a semi-usable
> desktop with windows that don't redraw properly:
>
> Option "DRI" "off"
> Option "AccelMethod" "XAA"

After a recent system update (April 17), this bug appears to be fixed on my system. I'm not sure exactly what fixed the problem, but the following (pacman) packages (along with others) were updated:
ati-dri
xf86-video-ati