Screen rolling/rotating horizontally when using specific applications

Bug #1600576 reported by Amish Naidu
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned
Nominated for Xenial by Alberto Salvia Novella

Bug Description

Sometimes the following graphics glitch is triggered where the screen starts moving/rotating rapidly. See https://i.imgur.com/u6j5auo.gif (gedit on LXDE).
This is triggered semi-randomly while using specific apps like Kate, gEdit, gVim, leafpad, embedded console inside Dolphin, KDevelop and rarely with Konsole.
Also triggered for a few split-seconds when I move the mouse when in fullscreen mode in VLC but stabilises quickly. However, everything is stable when I just use Chrome or Firefox, LXTerminal, Clementine and Code::Blocks, even for hours.

Whenever this is triggered, it can sometimes be fixed when I switch to desktop or Chrome or a different app while closing the trigger-er app while other times, rebooting is the only way. Sometimes (rarely) the screen becomes completely black after a while, with key-presses and mouse movements revealing the screen for split-seconds which allows me to properly shutdown/restart the laptop.
I've tried to Google the problem with no results, I'm not even sure what to search for.

And I apologize if this isn't the correct place to report. I've already tried a couple of places with no replies or help whatsoever.

Some system details:
OS: Lubuntu 16.04
Kernel (uname -r): 4.4.0-28-generic
Laptop: Lenovo G50-80 with Intel 5500 Integrated graphics chip (Broadwell-U Integrated Graphics, inside Core i3-5005U)

Relevant lspci block:

00:02.0 VGA compatible controller: Intel Corporation Broadwell-U Integrated Graphics (rev 09) (prog-if 00 [VGA controller])
        Subsystem: Lenovo Broadwell-U Integrated Graphics
        Flags: bus master, fast devsel, latency 0, IRQ 48
        Memory at c0000000 (64-bit, non-prefetchable) [size=16M]
        Memory at b0000000 (64-bit, prefetchable) [size=256M]
        I/O ports at 4000 [size=64]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
        Capabilities: [d0] Power Management version 2
        Capabilities: [a4] PCI Advanced Features
        Kernel driver in use: i915
        Kernel modules: i915
Resolution from xrandr --verbose:

1366x768 (0x47) 72.330MHz -HSync -VSync *current +preferred
        h: width 1366 start 1414 end 1446 total 1526 skew 0 clock 47.40KHz
        v: height 768 start 770 end 775 total 790 clock 60.00Hz

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-video-intel (not installed)
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
Uname: Linux 4.4.0-28-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: KDE
Date: Sun Jul 10 15:06:25 2016
InstallationDate: Installed on 2016-05-28 (43 days ago)
InstallationMedia: Lubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: KDE
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2016-05-28 (98 days ago)
InstallationMedia: Lubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Package: xorg 1:7.7+13ubuntu3
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Tags: xenial
Uname: Linux 4.4.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Amish Naidu (amhndu) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

@ Amish Naidu

This is the correct place to report. Thanks for doing so.

Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → Critical
Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

Please:

1. Report to (http://tinyurl.com/zmzneso).
2. Paste the new report link here.
3. Set this bug status back to "confirmed".

Thank you.

Changed in xserver-xorg-video-intel (Ubuntu):
status: Confirmed → Incomplete
penalvch (penalvch)
no longer affects: xserver-xorg-video-intel (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Revision history for this message
penalvch (penalvch) wrote :

Amish Naidu, thank you for reporting this and helping make Ubuntu better.

Could you please run the following command once from a terminal by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information:
apport-collect -p xorg 1600576

When reporting xorg related bugs in the future, please do so via the above method. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in xorg (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
affects: xserver-xorg-video-intel → xorg (Ubuntu)
Changed in xorg (Ubuntu):
status: New → Incomplete
importance: Undecided → Low
Revision history for this message
Amish Naidu (amhndu) wrote : Dependencies.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Amish Naidu (amhndu) wrote : JournalErrors.txt

apport information

Revision history for this message
Amish Naidu (amhndu) wrote : ProcEnviron.txt

apport information

Revision history for this message
Amish Naidu (amhndu) wrote :

My apologies first.

I posted about this at several places and forgot to update here.
This bug is not with the package I previously tagged.
In fact, this problem went away after I installed `xserver-xorg-video-intel` which was not included in Lubuntu 16.04.

And it appears that I ran that apport command before checking if I have xdiagonose.
I'll rerun it.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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