when enabled nvidia graphics card, desktop freezes

[ber4444]

Screen freezes occasionally while simply browsing the web, can be recovered by ctrl+alt+f1 and ctrl+alt+f7
This has been the case in 14.04, and it's still the case in 14.10 (64 bit)
Asus UX32V
 331.89-0ubuntu5
 *** 331.89-0ubuntu5 0
        500 http://nl.archive.ubuntu.com/ubuntu/ utopic/restricted amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Ez egy könyvtár: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.89 Tue Jul 1 13:30:18 PDT 2014
 GCC version: gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6)
.tmp.unity.support.test.0:

.tmp.unity.support.test.1:

ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed Oct 29 12:40:01 2014
DistUpgraded: 2014-10-28 11:18:50,177 DEBUG enabling apt cron job
DistroCodename: utopic
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.7, 3.16.0-23-generic, x86_64: installed
 bbswitch, 0.7, 3.16.0-24-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1507]
   Subsystem: ASUSTeK Computer Inc. GeForce GT 620M [1043:1507]
InstallationDate: Installed on 2014-05-31 (150 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. UX32VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=690e7454-2b46-48e2-9b5e-57228f67864a ro quiet splash processor.ignore_ppc=1 vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to utopic on 2014-10-28 (1 days ago)
dmi.bios.date: 01/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX32VD.214
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX32VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX32VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Wed Oct 29 12:00:13 2014
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 NVIDIA(0): Failed to initiate mode change.
 NVIDIA(0): Failed to complete mode change
 NVIDIA(0): Failed to initiate mode change.
 NVIDIA(0): Failed to complete mode change
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 4931
 vendor CMN
xserver.version: 2:1.16.0-1ubuntu1

[ber4444 (ber-44)]

Others are having the same problem since at least August 2014, see here: http://askubuntu.com/a/515774/149354

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[david (david-kabelverhau)]

There's more stuff going on in my dmesg. Not sure if it helps, but anyway:

[ 9827.568968] ------------[ cut here ]------------
[ 9827.569058] WARNING: CPU: 2 PID: 1952 at /build/buildd/linux-3.16.0/drivers/gpu/drm/i915/intel_display.c:3324 intel_crtc_wait_for_pending_flips+0x16c/0x180 [i915]()
[ 9827.569062] Modules linked in: pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) dm_crypt rtsx_usb_ms memstick ax88179_178a usbnet mii btusb asus_nb_wmi uvcvideo videobuf2_vmalloc videobuf2_memops asus_wmi videobuf2_core sparse_keymap v4l2_common videodev media snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel snd_hda_intel snd_hda_controller kvm snd_hda_codec crct10dif_pclmul snd_usb_audio crc32_pclmul snd_usbmidi_lib snd_hwdep ghash_clmulni_intel snd_pcm snd_seq_midi snd_seq_midi_event snd_rawmidi arc4 aesni_intel aes_x86_64 lrw gf128mul glue_helper iwldvm ablk_helper mac80211 cryptd rfcomm bnep bluetooth 6lowpan_iphc iwlwifi snd_seq joydev serio_raw snd_seq_device snd_timer lpc_ich cfg80211 snd soundcore
[ 9827.569140] mei_me mei shpchp int3403_thermal binfmt_misc mac_hid parport_pc ppdev lp parport nls_iso8859_1 hid_generic usbhid hid ses enclosure rtsx_usb_sdmmc rtsx_usb uas usb_storage nouveau i915 mxm_wmi ttm i2c_algo_bit drm_kms_helper psmouse drm ahci libahci wmi video
[ 9827.569182] CPU: 2 PID: 1952 Comm: Xorg Tainted: G OE 3.16.0-24-generic #32-Ubuntu
[ 9827.569186] Hardware name: ASUSTeK COMPUTER INC. UX32VD/UX32VD, BIOS UX32VD.212 09/17/2012
[ 9827.569190] 0000000000000009 ffff88029cbbfbf8 ffffffff8177fcbc 0000000000000000
[ 9827.569197] ffff88029cbbfc30 ffffffff8106fd8d 0000000000000000 ffff88029fe1b000
[ 9827.569203] ffff880035d88210 ffff88029be27000 ffff88029be27000 ffff88029cbbfc40
[ 9827.569209] Call Trace:
[ 9827.569226] [<ffffffff8177fcbc>] dump_stack+0x45/0x56
[ 9827.569236] [<ffffffff8106fd8d>] warn_slowpath_common+0x7d/0xa0
[ 9827.569244] [<ffffffff8106fe6a>] warn_slowpath_null+0x1a/0x20
[ 9827.569291] [<ffffffffc01efffc>] intel_crtc_wait_for_pending_flips+0x16c/0x180 [i915]
[ 9827.569303] [<ffffffff810b9590>] ? prepare_to_wait_event+0x100/0x100
[ 9827.569346] [<ffffffffc01f2ac3>] intel_crtc_disable_planes+0x33/0x1c0 [i915]
[ 9827.569386] [<ffffffffc01f3090>] ironlake_crtc_disable+0x50/0x980 [i915]
[ 9827.569430] [<ffffffffc00caf53>] ? drm_modeset_lock+0x33/0xf0 [drm]
[ 9827.569438] [<ffffffff81785ab2>] ? mutex_lock+0x12/0x30
[ 9827.569479] [<ffffffffc01f4457>] intel_crtc_update_dpms+0x67/0xa0 [i915]
[ 9827.569522] [<ffffffffc01f8ac9>] intel_connector_dpms+0x59/0x70 [i915]
[ 9827.569559] [<ffffffffc00c1e19>] drm_mode_obj_set_property_ioctl+0x399/0x3a0 [drm]
[ 9827.569593] [<ffffffffc00c1e50>] drm_mode_connector_property_set_ioctl+0x30/0x40 [drm]
[ 9827.569618] [<ffffffffc00b0a4f>] drm_ioctl+0x1df/0x680 [drm]
[ 9827.569632] [<ffffffff811f4bc8>] do_vfs_ioctl+0x2c8/0x4a0
[ 9827.569639] [<ffffffff811e31a1>] ? __sb_end_write+0x31/0x60
[ 9827.569649] [<ffffffff811e0d12>] ? vfs_write+0x1b2/0x1f0
[ 9827.569655] [<ffffffff811f4e21>] SyS_ioctl+0x81/0xa0
[ 9827.569663] [<ffffffff81787ced>] system_call_fastpath+0x...

[Andrey (demontager)]

Still same in Xubuntu 14.04/14.10 also it is not only related to Asus UX32 series laptops, found same issue on Asus U36 SD with Nvidia 520 GT on board. I supprised that only a few people reported this, believe a lot of people have this "pain"

[Qusai Abu Hilal (qusaiabuhilal)]

I can confirm this bug.
I installed Ubuntu on 2 laptops, Dell and Asus, both have Nvidia graphics cards and both got same issue.

[Stefan Leitner (s-o-l)]

This bug looks like this one: https://bugs.launchpad.net/xorg-server/+bug/1220426

workaround is to use a usb mouse instead of the touchpad.

Nikhil Mahale (nmahale) created a working patch: https://bugs.launchpad.net/xorg-server/+bug/1220426/comments/171

[Zdenek (balderys)]

I have probably the same issue. System freezes and I have to do hard power off (did not try ctrl+alt+f1 or external mouse). I tried to switch of nvidia and seems it works few hours without freeze. If it occurs I will try to get some logs.

[Zdenek (balderys)]

The problem occured also with Intel graphics:

Jan 23 20:23:18 my-ntb kernel: [144602.558104] ------------[ cut here ]------------
Jan 23 20:23:18 my-ntb kernel: [144602.558167] WARNING: CPU: 1 PID: 18221 at /build/buildd/linux-3.16.0/drivers/gpu/drm/i915/intel_pm.c:5997 intel_display_power_put+0x14c/0x160 [i
915]()
Jan 23 20:23:18 my-ntb kernel: [144602.558171] Modules linked in: isofs hid_generic usbhid hid msr ppp_deflate bsd_comp ppp_async crc_ccitt ctr ccm pci_stub vboxpci(OE) vboxnetadp
(OE) vboxnetflt(OE) vboxdrv(OE) acpi_call(OE) bbswitch(OE) uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core v4l2_common btusb videodev media arc4 snd_hda_codec_hdmi snd_hda_co
dec_realtek snd_hda_codec_generic rfcomm bnep bluetooth 6lowpan_iphc intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel iwlmvm mac80211 kvm crct10dif_pclmul crc32_pclmu
l ghash_clmulni_intel binfmt_misc aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd iwlwifi joydev serio_raw snd_seq_midi snd_seq_midi_event cfg80211 nls_iso8859_1 snd_
rawmidi thinkpad_acpi snd_hda_intel nvram snd_seq rtsx_pci_ms snd_hda_controller memstick snd_hda_codec lpc_ich snd_hwdep shpchp wmi snd_pcm i915 snd_seq_device snd_timer snd mac_hid vi
deo drm_kms_helper intel_smartconnect intel_rst soundcore drm mei_me mei i2c_algo_bit parport_pc ppdev lp parport rtsx_pci_sdmmc e1000e psmouse ahci ptp libahci rtsx_pci pps_core [last
unloaded: nvidia]
Jan 23 20:23:18 my-ntb kernel: [144602.558294] CPU: 1 PID: 18221 Comm: Xorg Tainted: P W OE 3.16.0-29-generic #39-Ubuntu
Jan 23 20:23:18 my-ntb kernel: [144602.558298] Hardware name: LENOVO 20AQ006BMC/20AQ006BMC, BIOS GJET80WW (2.30 ) 10/20/2014
Jan 23 20:23:18 my-ntb kernel: [144602.558302] 0000000000000009 ffff88023032baf8 ffffffff8178218a 0000000000000000
Jan 23 20:23:18 my-ntb kernel: [144602.558308] ffff88023032bb30 ffffffff8106fedd ffff88023090002c 000000000000000b
Jan 23 20:23:18 my-ntb kernel: [144602.558314] ffff880230908520 ffff8800b5385000 ffff880230900000 ffff88023032bb40
Jan 23 20:23:18 my-ntb kernel: [144602.558320] Call Trace:
Jan 23 20:23:18 my-ntb kernel: [144602.558336] [<ffffffff8178218a>] dump_stack+0x45/0x56
Jan 23 20:23:18 my-ntb kernel: [144602.558346] [<ffffffff8106fedd>] warn_slowpath_common+0x7d/0xa0
Jan 23 20:23:18 my-ntb kernel: [144602.558353] [<ffffffff8106ffba>] warn_slowpath_null+0x1a/0x20
Jan 23 20:23:18 my-ntb kernel: [144602.558381] [<ffffffffc03f225c>] intel_display_power_put+0x14c/0x160 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558426] [<ffffffffc043b084>] modeset_update_crtc_power_domains+0x204/0x210 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558467] [<ffffffffc043b09e>] haswell_modeset_global_resources+0xe/0x10 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558506] [<ffffffffc043c79a>] __intel_set_mode+0x5fa/0xab0 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558547] [<ffffffffc043fb86>] intel_set_mode+0x16/0x30 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558585] [<ffffffffc0440c4a>] intel_crtc_set_config+0xa4a/0xda0 [i915]
Jan 23 20:23:18 my-ntb kernel: [144602.558620] [<ffffffffc03416d1>] drm_mode_set_config_internal+0x61/0xe0 [drm]
Jan 23 20:23:18 my-ntb ...

[Zdenek (balderys)]

forgot to say that ctrl+alt+f1 and ctrl+alt+f7 is working but unity doesn't recover

[Alberto Salvia Novella (es20490446e)]

Please:
1. Report to <https://bugs.freedesktop.org/>.
2. Paste the new report URL here.
3. Set this bug status back to "confirmed".

Thank you.

[Veereshwari Kumbi (kumbiveereshwari)]

If you can, try to get hold of a friend's gfx card and install that. If everything seems ok then it's either a hardware prob with the 560Ti or a software conflict/corruption/issue (or both). An easy way to find out is to get your friend to install the 560, alternatively try another full re-install of the OS - and only the OS.

Recheck all motherboard seTtings & connections very carefully.

[donquixote (lemon-head-bw)]

Affects me with UX32VD and external monitor connected.
Linux Mint 17.1, Cinnamon 64-bit.

"[drm:intel_dp_start_link_train], too many voltage retries, give up"

The Ctrl+F1 and back helps to get out of freeze, but I have to do this a lot.

It seems the freeze happens more often if more windows are open..

I already have external usb mouse and external usb keyboard connected, and the external monitor (1920*1080) on micro-vga.

[donquixote (lemon-head-bw)]

> Please:
> 1. Report to <https://bugs.freedesktop.org/>.
> 2. Paste the new report URL here.
> 3. Set this bug status back to "confirmed".

This has already been reported multiple times, it seems:
https://bugs.freedesktop.org/show_bug.cgi?id=70117
https://bugs.freedesktop.org/show_bug.cgi?id=73694
https://bugs.freedesktop.org/show_bug.cgi?id=90451
https://bugs.freedesktop.org/show_bug.cgi?id=83516

[donquixote (lemon-head-bw)]

Alberto Salvia Novella (es20490446e) had set this as incomplete because he wanted to see it reported on bugs.freedesktop.org.
This has happened. At least 4 bug reports already exist on bugs.freedesktop.org.
So I restore the "Confirmed" status.

[donquixote (lemon-head-bw)]

For the record: This happens to me a lot with PhpStorm (based on Java).

[penalvch (penalvch)]

ber4444, thank you for reporting this bug to Ubuntu. Utopic reached EOL on July 23, 2015.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 14.10 (utopic) reached end-of-life on July 23, 2015.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.