ubuntu-13.04-desktop-amd64 freezes at startup [solved, hardware bug]

[schaefi]

Hardware:
HP envy 23:
- Intel Core i7 3770s
- 8 GB DDR3-1600
- Radeon HD 7450A
- Hard drive: 1 TB SATA
- exact technical spec:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03683196&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_usen_c-001_title_r0001#N1445

How to reproduce:
Start ubuntu with a live media ubuntu-13.04-desktop-amd64 on USB.
-> ubuntu is recognized by the EFI firmware and can be booted
-> grub is started and "Try ubuntu without installation" is selected
-> the screen turns purple; the ubuntu logo appears; and the five white point are turning red one by one
-> the screen gets frozen with all five points being red. No login appears. No GUI appears. The mouse can still be moved.

Actions taken:
<ctrl> + <alt> + F1 leads to a shell but X can not be restarted

Further information:
1. The same machine works ok on Windows 8
This means that it pretty sure, that this is not a hardware issue
2. The same machine has similar problems with other ubuntu and fedora releases:
- ubuntu 12.04.02 LTS Live hangs always at starting up X and never gets to the first "end-user-screen"
- ubuntu 12.10 Live boots correctly and the system can be installed. However also some very similar freezes occur.
- fedora 18 has some very similar freezes

What can I do to fix or circumvent the bug?
What additional information is required and how can I generate this info?

[schaefi (schaefi-redhat-bugs)]

Description of problem:
Xorg freezes after the system is several minutes idle.

Hardware:
- HP envy 23
- Video graphics: Radeon HD 7450A
- Multi-touch enabled 58.42 cm (23 inch) diagonal widescreen full high-definition LED backlit display
- Details on:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03683196&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_usen_c-001_title_r0001#N1445

Version-Release number of selected component (if applicable):
Freeze occures in base installation of Fedora 18 as well as in updated version of Fedora 18 on the 03.04.13

How reproducible:
Always reproducible. System freezes after some minutes idle.
After being frozen, Strg + Alt + F1 does not lead to a new shell and the system needs to be rebooted by switching of power.

Additional info:
The bug could be a duplicate of
https://bugzilla.redhat.com/show_bug.cgi?id=928549

[schaefi (schaefi-redhat-bugs)]

Created attachment 731759
/var/log/Yorg.0.log

[schaefi (schaefi-redhat-bugs)]

Created attachment 731760
su -c 'lspci -nn' > lspci.log

[schaefi (schaefi-redhat-bugs)]

Created attachment 731761
/var/log/dgm/:0.log.4

[Fedora (fedora-redhat-bugs)]

nodejs-oauth-sign-0.2.0-1.fc18,nodejs-tunnel-agent-0.2.0-1.fc18 has been submitted as an update for Fedora 18.
https://admin.fedoraproject.org/updates/nodejs-oauth-sign-0.2.0-1.fc18,nodejs-tunnel-agent-0.2.0-1.fc18

[Fedora (fedora-redhat-bugs)]

nodejs-json-stringify-safe-4.0.0-2.fc19 has been submitted as an update for Fedora 19.
https://admin.fedoraproject.org/updates/nodejs-json-stringify-safe-4.0.0-2.fc19

[Fedora (fedora-redhat-bugs)]

nodejs-json-stringify-safe-4.0.0-2.fc19, nodejs-aws-sign-0.2.0-1.fc19, nodejs-oauth-sign-0.2.0-1.fc19, nodejs-tunnel-agent-0.2.0-1.fc19, nodejs-tobi-cookie-0.2.0-1.fc19, nodejs-npm-registry-client-0.2.20-1.fc19, nodejs-tar-0.1.17-1.fc19, nodejs-lru-cache-2.3.0-1.fc19, node-gyp-0.9.5-1.fc19, npm-1.2.17-1.fc19 has been submitted as an update for Fedora 19.
https://admin.fedoraproject.org/updates/FEDORA-2013-4914/nodejs-tobi-cookie-0.2.0-1.fc19,nodejs-npm-registry-client-0.2.20-1.fc19,nodejs-tar-0.1.17-1.fc19,nodejs-lru-cache-2.3.0-1.fc19,node-gyp-0.9.5-1.fc19,npm-1.2.17-1.fc19,nodejs-json-stringify-safe-4.0.0-2.fc19,nodejs-aws-sign-0.2.0-1.fc19,nodejs-oauth-sign-0.2.0-1.fc19,nodejs-tunnel-agent-0.2.0-1.fc19

[T.C. (t.c.-redhat-bugs)]

Sorry for the noise, I accidentally fat-fingered the bug number in an related Bodhi update.

[schaefi (schaefi-redhat-bugs)]

(In reply to comment #7)
> Sorry for the noise, I accidentally fat-fingered the bug number in an
> related Bodhi update.

Hi T.C.

I did not quite understand your comment. Are all comments 4, 5, and 6 nto relevant or is comment 4 (Fedora 18) ok?
Should I update the mentioned packages?

Please let me know, because I desperately look for an answer and my system still freezes regurlarly.

[schaefi (schaefi-redhat-bugs)]

Here some additional information on this bug:

1. The same machine works ok on Windows 8
This means that it pretty sure, that this is not a hardware issue

2. The same machine has similar problems with ubuntu:
- ubuntu 12.04.02 LTS Live hangs always at starting up X and never gets to the first "end-user-screen"
- ubuntu 12.10 Live boots correctly and the system can be installed. However also some very similar freezes occure.
I therefore suspect that the source of the bug is in a code that is shared between ubuntu and fedora.

3. Fedora 18 stops to be pingable from the moment that the freeze occures.
I therefore suspect, that this is probably not (only) Xorg that freezes but something else of the system.

4. Updating fedora 18 to the newest code does not help. The freeze still occures.

5. Changing drivers in feroda 18 from vesa to amd catalyst does not help. The freeze still occures.
This indicates that it is not an issue related to the graphics driver.

6. Monitoring of fedora 18 does not give any indication on the reason of the freeze: CPU is low and network activities are low up to the moment of freeze.
This indicated that there it no process going wild and eating up the system ressources.

7. Further logfile: Logging at /var/log/messages does not show anything unusual.

I would appreciate very much if somebody could give me some help to fix this problem. Any suggestions on how to debug, on which logs to look or what to do are very welcome?

[schaefi (schaefi-redhat-bugs)]

One month passed and nobody has any suggestions...
What a pitty!

Ok lets give a reward and motivate the developers

      I WILL REWARD THE ONE WHO FIXES THIS BUG FOR ME WILL RECEIVE 50,- EURO

Lets see if there is some response...

P.S. The same bug seems to happen with ubuntu 13.10:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1178846

[Matt Heard (f-matt-deactivatedaccount)]

Filing against "xorg (Ubuntu)" per https://wiki.ubuntu.com/Bugs/FindRightPackage#During_boot

[schaefi (schaefi-redhat-bugs)]

Hi everybody,

I got the hardware back from the HP support. The support confirmed that there has been a hardware bug in the motherboard of the system.

The motherboard has been exchanged. I have now installed Fedora-19-Mate and everything works ok.

Hence this has definetly not been a Fedora or Linux bug. This bug can be closed.

By the way: The support by HP has been very helpful allthough the bug appeared in Linux and this is offically not supported

Thanks for everybody for the support!!!

Hopefully the debug strategy helps to at least for other people to trace down their bugs.

*** This bug has been marked as a duplicate of bug 964443 ***

[schaefi (info-e)]

Hi everybody,

I got the hardware back from the HP support. The support confirmed that there has been a hardware bug in the motherboard of the system.

The motherboard has been exchanged. I have now installed Fedora-19-Mate and everything works ok.

Hence this is most probably not a Ubuntu or Linux bug. This bug can be closed.

By the way: The support by HP has been very helpful allthough the bug appeared in Linux and this is offically not supported

Thanks for everybody for the support!!!