PowerPoint layout is being shown before all of the content has downloaded (after crash)

[Dan Garner]

Environment: Windows XP, IE8, Powerpoint 2003.

Issue: I have around 40 Xibo displays around the building, and recently (last few months) certain ones of them display "Navigation to the webpage was cancelled" in the region containing a Powerpoint presentation, when said presentation is updated in the layout. this never used to be a problem, and I've been running the same OS, xibo version and layouts for years. I have upgraded from my original 1.4.0 clients to the current 1.6.4, which seems to have reduced the number of units this is happening on, but I still have a couple of repeat offenders.

To force the issue, you can close the client and delete the contents of the library folder. On launching the client, the splash screen holds and the content files begin to download. The current powerpoint file is around 67MB in size, but on reaching around 50MB size, the client closes itself. If I re-launch, the layout immediately displays, but with the "navigation to the webpage was cancelled"- the file itself continues to download at that point, reaching full size, but never displays in the layout. Closing the clients manually and reopening at that point results in a correct display (until the next update of presentation file)

I have yet to upgrade my server to 1.6 and this remains on version 1.4. Would need to schedule downtime for that so hesitant to do so unless it's definitely required.

Any assistance appreciated.

Thanks