Mouse cursor disappears after launching the application

[jasbur]

After launching the netflix-desktop application the mouse cursor disappears. The mouse still seems to function properly if you can guess its position. For instance, putting the mouse in the upper right hand corner and clicking does close the window. The cursor remains invisible until logging out and logging back in again.

I'm running Ubuntu 13.10 on a Lenovo ideapad u430 Touch based on the Intel 4th Generation "Haswell" chipset.

[Erich E. Hoover (ehoover)]

hi jasbur, have you setup any custom X11 config options?

[jasbur (jasbur)]

No, everything is default.
On Nov 7, 2013 2:45 PM, "Erich E. Hoover" <email address hidden>
wrote:

> hi jasbur, have you setup any custom X11 config options?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1248938
>
> Title:
> Mouse cursor disappears after launching the application
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1248938/+subscriptions
>

[Erich E. Hoover (ehoover)]

Hi jasbur, a couple more questions:
1) Does the problem persist if you disable hardware acceleration (netflix-desktop --disable-hw-acceleration)
2) Do you have this problem with other Wine applications?

[sanmukh (sanmukh)]

Hi Erich,
I can see the same issue and have tried the two things you have said. I am using Ubuntu 13.10 on a system76 DarterUltraThin laptop.

1. Yes. The problem still persists if I disable hardware acceleration.
2. I tried vlc windows with wine and did not see any issue with that.

Also I would like to mention that if I switch to another Virtual Terminal (ctrl+alt+f1-6) and switch back (ctrl-alt-f7), the mouse pointer reappears, but after some time it again disappears and I need to do the same step to make it appear. And I don't know if it is relevant or not but the same bug was in vlc 2.0.8 where mouse used to disappear when any video was opened. It was fixed in vlc 2.1.1(http://ubuntuforums.org/showthread.php?t=2181713).

Let me know i you need any more information.

[Erich E. Hoover (ehoover)]

Hi sanmukh,

Does the problem still occur if you launch the app in Windowed mode (netflix-desktop --windowed) ?

[sanmukh (sanmukh)]

Hi Erich,

I tried the windowed mode and still the same behaviour. Mouse disappears, reappears on switching VTs and then again disappears after sometime.

[Erich E. Hoover (ehoover)]

Hi sanmukh,

Does the mouse reappear if you move it outside the window?

[sanmukh (sanmukh)]

No. It doesn't reappear. And for the mouse pointer to disappear it doesnt need to be even within the windowed region. I can have the mouse pointer at one corner of the screen, open the netflix-desktop in windowed mode, and even if the window margins of netflix are far away from the mouse pointer, the pointer still disappears.

[Erich E. Hoover (ehoover)]

Hi sanmukh,

Would you mind installing the normal Wine from winehq ( http://www.winehq.org/download/ubuntu )? After you do that you can run the netflix-desktop copy of Firefox like so:
WINEPREFIX="${HOME}/.wine-browser" wine "C:\\Program Files\\Mozilla Firefox\\Firefox.exe"

Please let me know if the mouse disappears when you do that.

[sanmukh (sanmukh)]

I installed wine from the website you mentioned. It installed wine1.6 and removed wine1.4. Then when I open firefox as mentioned, the mouse doesnt disappear. The firefox opens a blank tab instead of the full screen netflix-desktop like environment, hope that is expected. In firefox, if I open the netflix website and click on a movie, after the loading tab it says there is some problem with the network connection. I have no idea what that means or is expected as I am able to signin into netflix which means the network should be working.

[John Connor (johnc-connor)]

Just wanted to add to this thread - Asus S200, touch enabled, Ubuntu 13.10, experiencing similar issue. Had the same issue noted for VLC and an update of VLC corrected. In addition, when I launch Netflix-Desktop I get a big X in a circle in the upper right hand corner of the screen over the Sign-In button and when I attempt to touch the signin button it closes Netflix and I have lost my mouse. Switching to alternate window and back restores mouse function.

[James-C (james+launchpad)]

Same initial problem as original poster, tried all the suggestions as well with same result. This is with lovefilm-desktop however.

Final workaround of full wine install solves the mouse problem but then silverlight plugin now crashes continually. :-(

This is on Ubuntu 13.10 on a new dell 15.6" laptop. Interestingly on 13.10 on a slightly older smaller laptop it works perfectly. :-(

Let me know if any particular logs or similar would help in diagnosing.

-JamesC

[Sebastian Lackner (slackner)]

Hi,

the crash when using the original wine version is caused by the fact, that this version doesn't contain any of our patches, which are required to run Silverlight properly. The older wine version was only for testing, netflix/lovefilm/*-desktop comes with a separate newer wine version.

Its really weird, especially we cannot confirm any problems even with the latest wine version.

I assume you're using netflix/lovefilm/*-desktop standalone, without using the pipelight wrapper libs.
Does the problem also occur when they're installed? To try it out, just run the following commands (really ONLY the commands below!!):

sudo add-apt-repository ppa:pipelight/stable
sudo apt-get update
sudo apt-get install pipelight-multi

After this both wine-browser and all the netflix/lovefilm/*-desktop apps will use the pipelight libraries automatically and no further configuration is required. The main difference is that not a whole browser will run inside Wine, but just the Silverlight window - the rest runs inside the usual Linux version of firefox.

Let me know if the problem occurs still after doing this.

Sebastian

[sanmukh (sanmukh)]

Perhaps the problem is only with the touch enabled laptops. netflix-desktop works flawlessly on my Dell desktop with 13.10, but on my System76 DarunGrim4 touch enabled laptop this issue occurs. John too has a touch enabled laptop. Not sure about the rest though.

[jasbur (jasbur)]

Mine is touch too, Lenovo u430 touch.
On Dec 14, 2013 1:03 PM, "sanmukh" <email address hidden> wrote:

> Perhaps the problem is only with the touch enabled laptops. netflix-
> desktop works flawlessly on my Dell desktop with 13.10, but on my
> System76 DarunGrim4 touch enabled laptop this issue occurs. John too has
> a touch enabled laptop. Not sure about the rest though.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1248938
>
> Title:
> Mouse cursor disappears after launching the application
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1248938/+subscriptions
>

[sephtin (sephtin)]

Can confirm this bug, happening on a touchscreen enabled HP ENVY TouchSmart 15-J053cl.

[sanmukh (sanmukh)]

Also by disabling my touchscreen, I could verify that netflix-desktop was working fine without the mouse cursor disappearing. So a workaround for this bug can be:
1. Identify the xid of the touchscreen input device
-> xinput --list
In the output there should be a device named something like a touchscreen, note its id field. In my case the id is 10.

2. Disable the device
-> xinput set-prop 10 'Device Enabled' 0

3. Watch a movie using netflix-desktop :)

4. When done enable the touchscreen by
-> xinput set-prop 10 'Device Enabled' 1