Whyteboard: Simple whiteboard and PDF annotator

Ghostscript Not Found

Reported by Mark on 2011-02-22
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Whyteboard
High
Steven Sproat

Bug Description

This program looks good, but I have been unable to use it because it is unable to find Ghostscript. I installed GS 9.01 and IM 6.6.7.7 Q16 on this Win XP Home SP3 laptop and after adding C:\Program Files\Ghostscript-9.01\lib and C:\Program Files\Ghostscript-9.01 to the DOS path in Win XP's System Environment Variables I was able to run

convert logo: logo.pdf

on the command line and open the pdf file. But when I attempt to open or import a PDF in Whyteboard it says

Failed to convert file. Ensure Ghostscript is installed.
http://pages.cs.wisc.edu/~ghost

What could the problem be? If you post the IM command that Whyteboard runs I could attempt to run it from a command line.

I am available at <email address hidden> and will submit this through the program's Send Feedback form so you get the laptop specs (Asus EeePC netbook, 1.6 Ghz Intel Atom N270 CPU, 1 GB RAM).

Steven Sproat (sproaty) wrote :

Hi,

This is the convert command used:

"[ImageMagick path to convert.exe]" -density 200 "[file to convert]" -resample 88 -unsharp 0x.5 -trim +repage -bordercolor white -border 20 "[output path]"

there are quotes around filenames to deal with paths containing spaces.

Let me know how this goes; sorry for getting back to you quite late on this.

Changed in whyteboard:
assignee: nobody → Steven Sproat (sproaty)

Dear Steven,

Thank you for your response! Unfortunately the laptop I had installed
Whyteboard on crashed and I have not purchased a new laptop yet so I won't
be able to test this further. I probably won't be installing the program
on my new laptop since I was only using it for a one-time project, but if I
have this requirement again I will be sure to test the command you posted!

Sincerely,

Mark Fox
Hineynu

----------------------------------------
 From: "Steven Sproat" <email address hidden>
Sent: Sunday, March 20, 2011 10:51 AM
To: <email address hidden>
Subject: [Bug 722920] Re: Ghostscript Not Found

Hi,

This is the convert command used:

"[ImageMagick path to convert.exe]" -density 200 "[file to convert]"
-resample 88 -unsharp 0x.5 -trim +repage -bordercolor white -border 20
"[output path]"

there are quotes around filenames to deal with paths containing spaces.

Let me know how this goes; sorry for getting back to you quite late on
this.

** Changed in: whyteboard
Assignee: (unassigned) => Steven Sproat (sproaty)

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https://bugs.launchpad.net/bugs/722920

Title:
Ghostscript Not Found

Status in Whyteboard: Simple whiteboard and PDF annotator:
New

Bug description:
This program looks good, but I have been unable to use it because it
is unable to find Ghostscript. I installed GS 9.01 and IM 6.6.7.7 Q16
on this Win XP Home SP3 laptop and after adding C:\Program
Files\Ghostscript-9.01\lib and C:\Program Files\Ghostscript-9.01 to
the DOS path in Win XP's System Environment Variables I was able to
run

convert logo: logo.pdf

on the command line and open the pdf file. But when I attempt to open
or import a PDF in Whyteboard it says

Failed to convert file. Ensure Ghostscript is installed.
http://pages.cs.wisc.edu/~ghost

What could the problem be? If you post the IM command that Whyteboard
runs I could attempt to run it from a command line.

I am available at <email address hidden> and will submit this through the
program's Send Feedback form so you get the laptop specs (Asus EeePC
netbook, 1.6 Ghz Intel Atom N270 CPU, 1 GB RAM).

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/whyteboard/+bug/722920/+subscribe

Charles Guo (shaldengeki) wrote :

I'm also encountering this problem; using GS 9.04 and ImageMagick-6.7.3-7-Q16 on Win7 x64. convert logo: logo.pdf works perfectly, but PDF import in Whyteboard always returns a "Ensure Ghostscript is installed" error. I attempted to run your provided command:

"C:\Program Files (x86)\ImageMagick-6.7.3-Q16\convert.exe" -density 200 "C:\Users\Public\Downloads\test.pdf" -resample 88 -unsharp 0x.5 -trim +repage -bordercolor white -border 20 "C:\Users\Public\Downloads\test.png"

and IM returned the following error:

convert.exe: `%s' (%d) "gswin32c.exe" -q -dQUIET -dPARANOIDSAFER -dBATCH -dNOPAUSE -dNOPROMPT -dMaxBitmap=500000000 -dEPSCrop -dAlignToPixels=0 -dGridFitTT=2 "-sDEVICE=pngalpha" -dTextAlphaBits=4 -dGraphicsAlphaBits=4 "-r200x200" "-sOutputFile=C:/Users/Charles/AppData/Local/Temp/magick-CZnnzH8M--0000001" "-fC:/Users/Charles/AppData/Local/Temp/magick-HmcrQeFp" "-fC:/Users/Charles/AppData/Local/Temp/magick-5-dZDDd8" @ error/utility.c/SystemCommand/1903.
convert.exe: Postscript delegate failed `C:\Users\Public\Downloads\test.pdf': No such file or directory @ error/pdf.c/ReadPDFImage/661.
convert.exe: missing an image filename `C:\Users\Public\Downloads\test.png' @ error/convert.c/ConvertImageCommand/3016.

I've ensured that the target PDF file exists in the specified directory, and that the Public Downloads folder is publicly-writable.

Thanks for your hard work, and hope this sheds some light on the issue!

Neal (nefgaf) wrote :

This problem also affects me. I am using linux, running Pinguy 11.04 (i.e. a tweaked version of Ubuntu 11.04 that does not use Unity or Gnome 3, but Gnome 2, etc.). I get the same error message (i.e. Failed to convert file. Ensure Ghostscript is installed.
http://pages.cs.wisc.edu/~ghost) and, on checking in Synaptic, Ghostscript is definitely installed.

I should note: when I first installed Whyteboard, everything worked fine. Then, the broken just stopped allowing me to open up any .pdf files.

Steven Sproat (sproaty) on 2012-02-14
Changed in whyteboard:
importance: Undecided → High
status: New → Incomplete
status: Incomplete → Confirmed
milestone: none → 1.0
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