Comment 8 for bug 127670

1) Can we make sure OTRS is installed and up to date?
2) Can we pipe one of our IMAP accounts through it without interfering with normal IMAP delivery while we test it out? Say, <email address hidden>?
3) Can we install the 1-click spam-removal plugin that Wikimedia is using? I can check with Kat Walsh about who we need to contact if you can't figure it out.