firefox icon frequently replaced by placeholder

Bug #1407192 reported by Ian Nicholson on 2015-01-03
This bug affects 14 people
Affects Status Importance Assigned to Milestone
Andrea Azzarone
Andrea Azzarone
bamf (Ubuntu)
Andrea Azzarone

Bug Description

Several times over the last week I have noticed that the when I start firefox, the default icon is replaced by a grey square with a question mark in the center as shown in the attached image.
The only fix I've found is to unlock firefox from the launcher, quit the program, search for "firefox" in the dash, manually drag the icon onto the launcher, and then open it(i.e. if I start firefox directly from the dash, the grey icon appears on the launcher again).
I haven't noticed this occurring with any other program.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: unity 7.3.1+15.04.20141216-0ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
Uname: Linux 3.16.0-28-generic x86_64

ApportVersion: 2.15.1-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Jan 2 21:38:32 2015
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: ubuntu
 Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7520G] [1002:9990] (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Device [1179:fb43]
InstallationDate: Installed on 2014-12-11 (23 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141210)
MachineType: TOSHIBA Satellite L875D
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-28-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash
SourcePackage: unity
UpgradeStatus: No upgrade log present (probably fresh install) 12/06/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 6.30
dmi.board.asset.tag: Base Board Asset Tag PLCSC8
dmi.board.vendor: AMD
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:svnTOSHIBA:pnSatelliteL875D:pvrPSKFQU-003034:rvnAMD:rnPLCSC8:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: Satellite L875D
dmi.product.version: PSKFQU-003034
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.58-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.916+git20141119-1~exp1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Thu Jan 1 20:07:44 2015
xserver.configfile: default

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:
xserver.video_driver: radeon

Related branches

Ian Nicholson (imnichol) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity (Ubuntu):
status: New → Confirmed
robert shearer (bdaggg) wrote :

Affects both Firefox and Decibel audio player.

Hash: SHA1

This has occurred on two of my systems so far, both running vivid.
Version: GnuPG v1


Sebastien Bacher (seb128) wrote :

That's happening since the gtk update, could be a bamf issue. Marco could you have a look to that one?

Changed in unity (Ubuntu):
assignee: nobody → Marco Trevisan (Treviño) (3v1n0)
importance: Undecided → High
Changed in unity:
importance: Undecided → High
assignee: nobody → Marco Trevisan (Treviño) (3v1n0)
Barry Drake (b-drake) wrote :

I get exactly this. The icons affected are: Thunderbird, Firefox, BibleTime, Calibre, and occasionally, other ones. The problem never occurs on the first launch of a particular program, but frequently on the second use of the same program during a session. After re-boot, all icons are restored. Running 15.04 - up-to-date daily.

Andrea Azzarone (azzar1) on 2015-01-13
Changed in unity:
status: New → Confirmed
Changed in bamf (Ubuntu):
status: New → Confirmed
Changed in bamf:
status: New → Confirmed
Changed in bamf (Ubuntu):
importance: Undecided → High
Andrea Azzarone (azzar1) on 2015-01-15
Changed in bamf:
importance: Undecided → High
Andrea Azzarone (azzar1) on 2015-01-16
Changed in unity:
assignee: Marco Trevisan (Treviño) (3v1n0) → Andrea Azzarone (andyrock)
Changed in unity (Ubuntu):
assignee: Marco Trevisan (Treviño) (3v1n0) → Andrea Azzarone (andyrock)
Changed in bamf (Ubuntu):
assignee: nobody → Andrea Azzarone (andyrock)
Changed in bamf:
assignee: nobody → Andrea Azzarone (andyrock)
Changed in unity:
status: Confirmed → Invalid
Changed in unity (Ubuntu):
status: Confirmed → Invalid
Changed in bamf:
status: Confirmed → In Progress
Changed in bamf (Ubuntu):
status: Confirmed → In Progress
Rocko (rockorequin) wrote :

I find the launchbar always displays the grey question mark icon for geeqie so long as it's not already locked to the launchbar.

Fabio Marconi (fabiomarconi) wrote :

Seems fixed after today's bamf upgrade

Rocko (rockorequin) wrote :

geeqie still displays the placeholder icon with bamfdaemon 0.5.1+14.10.20140925-0ubuntu2, though, so I suspect it isn't fixed.

Rocko (rockorequin) wrote :

And I just had my permanently-locked firefox icon in the launcher replaced with the placeholder, so it's definitely not fixed in that version of bamf.

Fabio Marconi (fabiomarconi) wrote :

Yes, misspoken earlier, sorry for the noise.
Actually is not fixed

Launchpad Janitor (janitor) wrote :

This bug was fixed in the package bamf - 0.5.1+15.04.20150128-0ubuntu1

bamf (0.5.1+15.04.20150128-0ubuntu1) vivid; urgency=low

  [ Andrea Azzarone ]
  * Replace gtk_icon_theme_has_icon with gtk_icon_theme_lookup_icon.
    (LP: #1407192)

  [ Lars Uebernickel ]
  * Matcher: honor the _GTK_APPLICATION_ID xprop
 -- Ubuntu daily release <email address hidden> Wed, 28 Jan 2015 19:25:54 +0000

Changed in bamf (Ubuntu):
status: In Progress → Fix Released
Andrea Azzarone (azzar1) on 2015-01-28
Changed in bamf:
status: In Progress → Fix Committed
Rocko (rockorequin) wrote :

Seems to be fixed for me now - at least, the geeqie icon is shown correctly now.

Adolfo Jayme (fitojb) on 2015-01-29
no longer affects: unity (Ubuntu)
Gordon (last-ship) wrote :

I've got the same issue. It was fixed very briefly for me in January 2015 after a software update, but has now returned and is affecting Firefox and Thunderbird. I'm running 14.04 in Unity.

Changed in bamf:
milestone: none → 0.5.1

Fix Released in bamf BAMF 0.5.1 "The Trusty BAMF".

Changed in bamf:
status: Fix Committed → Fix Released
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