Songs not transferred from music store to U1 storage

[Ronald McCollam]

Binary package hint: rhythmbox-ubuntuone-music-store

After purchasing two albums at once, one track from each album is "stuck". They are listed as:
"Preparing your download..."
and
"Transferring to your Ubuntu One storage"
in the "My downloads" view in rhythmbox.

The tracks do not appear on the local system nor in the web UI for Ubuntu One.

A subsequently purchased track transferred and downloaded immediately, so it does not appear that these tracks are blocking any sort of queue.

There are also two exceptions listed in the attached log; I am uncertain if this is related.

ProblemType: Bug
Architecture: amd64
Date: Mon Mar 22 18:21:02 2010
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
NonfreeKernelModules: nvidia
Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
SourcePackage: rhythmbox-ubuntuone-music-store
Uname: Linux 2.6.32-16-generic x86_64

[Mindaugas Karpavičius (mindaugas-karpavicius)]

I have same problem. After purchasing one album, only one file was transferred to Ubuntu One.
Screenshot attached.

[Chris Kenyon (chriskenyon)]

I bought an album and a single track and have had the same apparent hanging / freezing.

Screenshot attached.

[Chris Kenyon (chriskenyon)]

I bought an album and a single track and have had the same apparent hanging / freezing.

The files do not appear in Rhythmbox under the purchased section, nor does trying to reload the embedded webpage in Rhythmbox appear to make much difference.

Screenshot attached.

[Chris Woollard (cwoollard)]

I have experieced problems as well.

It seems that the "Transferring to your Ubuntu One storage" takes an absolute age. but it does eventually complete if left for 10 minutes.

[Ronald McCollam (fader)]

Just to add some more data points, I left my system on and connected overnight but nothing has changed: the tracks are still unavailable on my system or in the web UI for U1. It's been approximately 16 hours since I purchased the albums.

[Stuart Langridge (sil)]

Ronald, thanks for testing this. Can you try, if you haven't already, going to the front of the music store (with the "house" icon) and then going back to My Downloads to see if that helps? (We're working on the issue, but this may be a workaround.)

[Mindaugas Karpavičius (mindaugas-karpavicius)]

Stuart, I was trying go back to music store home page and then to My Downloads several times. No changes.

[Ronald McCollam (fader)]

Stuart, Like Mindaugas I have tried this several times, closed/reopened rhythmbox, and even rebooted. It does not seem to make any difference.

Would it make a difference if I tried from another machine or re-authenticated my machine to U1?

[Stuart Langridge (sil)]

Ronald, Mindaugas, thanks. There were some simple cases where going back to the My Downloads section of the Music Store helped, and I was hoping this was one of the simple cases :) We've identified a server problem, and we're working on resolving it. Thanks for your patience.

[Chris Kenyon (chriskenyon)]

Just to confirm that I came back to this 20 mins later and it was all done.

[Steffen Krumbholz (skrumbholz)]

Bought a 17 track album some 14+ hours ago. Still 3 tracks are not downloaded from the shop to Ubuntu One. They have the status "Preparing for download".

Also some files changed mysteriously their downloaded/preparing status.

And at the moment I have one track more locally in Rhythmbox than in the U1 web interface. In other words all three locations are out of sync now.

[Steffen Krumbholz (skrumbholz)]

...so I did another test. Deleted everything in Rhytmbox AND Ubuntu One storage. Then started Rhytmbox again and connected to the music store.

The "Your Downloads" Page again reports exactly the same three files as "Preparing your download" and all other tracks as "Downloading to your storage". But nothings happens at all! No files are shown in the Ubuntu One web interface.

I hope that helps fixing the issue.

[Steffen Krumbholz (skrumbholz)]

Well. I bought another album and everything was fine this time. The problem with the first one is still there. Some files downloaded. Some not. So, I was watching what exactly happens...

What if the freezing downloads to U1 storage have sth. to do with filenames? In my case there are different remixes of songs. In the store they are called differently -> "Song1 (single)" and "Song1 (remix)". But the downloaded file on U1 storage is always named -> "Song1.mp3"

[Steffen Krumbholz (skrumbholz)]

Attaching two screenshots....

There is one song with two different mixes ("Two Tribes.mp3") and another with three different mixes ("Relax.mp3"). Exactly and only these files are the hanging ones.

[Steffen Krumbholz (skrumbholz)]

...here is the second one.

[Jeff Lane  (bladernr)]

Any movement on this? I tried last night after updating to the Beta 2 bits and the album I purchased is missing 4 out of 14 tracks, and I too have tried various things but nothing seems to be getting my purchased songs from the store to the cloud.

[Jorge Castro (jorge)]

Hi Jeff,

I had this problem too where half an album downloaded and then a little while later the other half finished up. The good news is the songs that were stuck before managed to get downloaded.

I had a quick chat with Stuart on the phone and they've been sprinting all week working on issues like this; the team is likely travelling home today but I will ask one of them to update the status on Monday, thanks for being patient!

[Steffen Krumbholz (skrumbholz)]

Well, now the "My Downloads" page is showing a progress bar and a description "0 MB downloaded" on all three missing files.

[Jeff Lane  (bladernr)]

Jorge,

Thanks for the update... I hope this does indeed get resolved soon.

One thought though... I disagree with the Importance set at High on this... it seems, to me at least, that this is a Critical issue, without question.

The goal is to have a successful music store that drives revenue for Canonical and competes against the likes of iTunes, et al. If customers have THIS kind of issue on opening day, this venture will have a very low chance of success...

I'd almost go as far as saying that, from a business standpoint, fixing Rhythmbox and U1MS is as critical, if not more so, than most of the remaining open Lucid issues...

Anyway, I am very glad Stuart and the team has been working hard on this. Other than this issue, for me, it's been a great experience and I'm keeping my fingers crossed, hoping that it goes very, very well for us.

[Christian Niemeyer (christian-niemeyer)]

I still have problems getting some tracks. Since days.

First case:
Downloaded the "Bear" single by The Antlers. It contains the track and a remix of it. I guess both named "Bear.mp3". I once got the single version, than when the remix got downloaded, the single version disappeared in my rhythmbox folder. Now I only have the remix, and though deleting it, I cannot get the other track again. It didn't work any way, so I deleted my "The Antlers"-folder directly on my ubuntu one storage. Then I purchased it again, but nothing happened. AFAIK, second till third download from UM1S/7digital you don't have to pay again. (however, that's another question). The one track remains "Queued". It doesn't even reach to stucking at "Tranferring to your storage".

Second case:
Album "Riot on an empty street" by Kings Of Convenience. There are two tracks featuring Feist. The artist description for those two tracks and its folder (!) on the U1 storage is "Kings Of Convenience featuring Feist". So far so good. But: Only one of the featuring tracks is transferred to the storage. And curiously another track of the album, only by "Kings Of Convenience" is not transferred to my U1 storage, either. It stucks at "Transferring to your storage".

Different cases, but in both I have no idea. It's ok because it is still beta. But I still hope to get these 3 tracks altogether -someday. Thanks in advance.

[Pere Ubu (pereubu)]

Hi there!

I have the same problem. Bought a Gorillaz album, but I only get 11 of 15 songs.

3 song stalls saying: Transferring to your Ubuntu One storage
1 song saying: There was a problem completing the download. Try downloading again
Clicking the try downloading link again and least nothing happens.

I too, find it critical if this kind of basic functionality doesn't work. No one likes to get ripped off from an online store.
Hope you find a solution on these issues!

Best regards
PereUbu

[Christian Niemeyer (christian-niemeyer)]

"Riot on an empty street" album worked, by removing all my configuration files/directories in my home directory, including the music files from U1MS under .local/... Then setting up ubuntu one again and waiting for synchronisation.

The two "Bear" songs from The Antlers still not available.

[Christian Niemeyer (christian-niemeyer)]

The song above is actually the remix, which is also tagged. But the file names are the same. The single version never worked to download so far. Attached a screenshot from "my downloads".

[Jeff Lane  (bladernr)]

I thought I'd take a chance and buy another album today... So I picked up Christopher Lee's Charlemagne...

Bought and paid for, and after 30 minutes, only 10 of the 14 tracks are in my Ubuntu One space... and NONE have made it to Rhythmbox.

[Christian Niemeyer (christian-niemeyer)]

Worst case so far (none of 3 songs):

"Jessica / Kokomo" single by Adam Green. 3 out of 3 songs stuck at "Transferring to your storage" For nearly 24 hours. So 0%. Sure shot. :)

Again, on song has a feature with Ben Kweller. Seems that different artist tags/descriptions also may cause problems. Each song of the 3 has a completely different title name. So not the problem with equal file names based on title tag.

So far after a few hours most tracks got transferred and synced with rhythmbox. But here none. Hope my descriptions can help fixing this bug.

[Ronald McCollam (fader)]

Since the last time I checked (sometime last week), both tracks that I was waiting for have appeared locally in Rhythmbox. Strangely, however, the status of all of my purchased tracks in Rhythmbox's Music Store view has disappeared.

[Jeff Lane  (bladernr)]

Wish I was as lucky as Ronald... Of the two albums I bought through U1MS, Charlemagne by Christopher Lee is missing 2 of 14 tracks, and HAARP by Muse is still missing 4 of 14 tracks...

Just checked in U1 and found that I was still missing those tracks.

I looked in Rhythmbox in the U1MS and not only does it STILL say that the four missing HAARP tracks are "Transferring to your Ubuntu One storage", it says the same thing for the ENTIRE Charlemagne album, even though most of those tracks were already in my U1 storage...

[Christian Niemeyer (christian-niemeyer)]

There's definetely a problem with songs and remixes of it, which have the same file name. Everything worked for me after a few days, but still not working is the "Bear" single by The Antlers, both files are named the same. the original song and the remix, though different tags. by the way, when I change tags in some tracks (deleting (album version) e.g. for lastfm compatibility), then the song gets synced again, though file name not changed. however, that last is another issue.

[elPraga (elpraga)]

Yep, the same problem when buying the whole album "Na Afriki" of Dobet Gnahore. I bought the whole album with 16 songs, and only 10 songs got downloaded, the remaining ones got stuck with the message

"Transferring to your Ubuntu One storage"

for 5 days now..

I hope You can fix this before the release, I am glad to help test, and I do like the idea very much, but if things like this happen, it is unusable in real life.

[cymon (simonengelbert)]

Experiencing a similar situation as many above have. Bought new "MGMT" album this morning and the status of all the songs in "My Downloads" of U1MS is "Transferring to your Ubuntu One storage" and has been that way for hours now with no progress or change.

I have also looked in my U1 folders locally and in the cloud and do not see any downloaded songs.

I also tried firing up U1MS on another computer of mine, but it shows the same status on the "My Downloads" page.....as well as trying to go to "Home" and back to "My Downloads", no change with that.

I am going to try to shutdown Rhythmbox, my computer(s) and check for updates to see if any thing helps......

[cymon (simonengelbert)]

Yup.......no luck. Status still "Transferring to your Ubuntu One storage"

[[e-mail] (jpedros2-xtec)]

Same problem that described here:
12 hours after buy The essential Jimmy Scott (47 tracks) only 25 tracks appears playable in Rhytmbox or Banshee,
11 appears with the message "Transferring for your Ubuntu One Storage"
and one with the message "There was a problem completing the download, Try downloading again", but trying again does not anything.
I thing this bug is related (or duplicated) to this:
https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755
don't you think?
sorry for my English.

[Chris Woollard (cwoollard)]

I now have this problem also

I bought the album "xx" by "The xx"

Only 4 tracks downloaded. The rest are stuck with a state of "Transfering to your Ubuntu One Storage".

Oops.

I have tried everything to get them to move. but nothing helps.

Thanks
Chris

[Christian Niemeyer (christian-niemeyer)]

Now with a new test installation, the original song and not the remix of "Bear" (The Antlers) is transferred.

First time. But still not the complete single. (I made a backup, so now I got both manually :) )

All other songs now work fine.

What about the complexity concerning the file names on the servers? Could this be related?

[elPraga (elpraga)]

Hi all!
after I saw the Fix Committed note today, I tried to download the songs again.. I will try to describe it more to give hints..

By the songs I was missing appeared something like. "An error ocurred, Try downloading again", I clicked it.

On the songs I was missing appeared "Transfering to Your Ubuntu One storage", on all the others "Downloading 0 MB" (Why is that? The files on my hard drive were not changed, I have checked. Although it does not do any malfunction, I guess it looks a little weird..)

Some two hours later I checked online my U1 files, and YES!! the missing songs were there at last! :-) The sad thing is that Rhythmbox still does not see them and still shows "Transfering to Your Ubuntu One storage" some two hours after I checked the files indeed are on U1.

The bug might be fixed, but it is not the pleasent experience "I wish, I buy, I listen" :-(

But thanks for the work!

Good day for all.

Tomas

[Neil Grover (ngrover)]

I've been following this bug and to date it isn't completely fixed.

Here is my experience:

1) Using U1MS in Rhythmbox I purchased the song "Sun is Shining (Yes King Remix) - Bob Marley & The Wallers Roots, Rock, Remixed"
2) After paying for song with PayPal and going to the "My downloads" tab, I get the eternal "Transferring to your Ubuntu One storage"
3) I've tried leaving the download page, coming back, etc. Nothing worked and it is "stuck"
4) I did an update this morning
5) I still get the eternal transfer message
6) I went to the online Ubuntu One interface which I don't normally do, and I saw my music there.
7) The song is nowhere to be seen on my computer. Not in Rhythmbox or in my Ubuntu One virtual folder

Now, I haven't been to the online file manager for a while so I don't know if the song was visible there from the start. So... there is still bugs related to the desktop integration (Nautillus and Rhytmbox)

[elPraga (elpraga)]

I agree with Neil,
my songs were in Rhythmbox the next morning.. But still, it was the moring next day... About the time it would take me to dress up and go to the store and bring the CD..

I agree that this is one thing that should be fixed..

But thanks for Your work :-) It is really a nice feature :-)

[Matt Griffin (mattgriffin)]

elPraga - Sorry to be confusing with the bug status. "Fix Committed" does not mean that the fix has been deployed. It is currently being tested. After we deploy the resolution we will change the status of this bug to "Fixed Released". Again, sorry about that. We are working very hard to solve this problem as soon as possible and thank everyone for their incredible patience.

[Dan Holliday (dan-etrixs)]

What a shame.... Ubuntu it great, and the Ubuntu 1 is a great idea. Such a shame that it just doesn't work. Sadly I think many new comers will loose trust straight away. This should have been fixed before releasing 10.04. I normally buy my music through play.com, but as Ubuntu 1 was exactly the same price I thought I'd try with this. This for me is the worst mistake you've made. I hope you get it fixed soon. In the mean time I've left everything as it is, so hopefully when the bug is fixed all my songs will magically sync.

[Dan Holliday (dan-etrixs)]

Please, if you need to test, or to get a remote session let me know I will do every thing I can to help progress this great operating system

[Matt Griffin (mattgriffin)]

Dan: We ran a script last night that resolved this issue for many people by re-transferring purchased songs from 7digital to the Ubuntu One cloud. We got a few errors in retrieving some songs so we weren't able to retrieve everything yet.

Please check your Ubuntu One personal cloud storage at https://one.ubuntu.com/files for your purchased music. If they are there and not on your desktop yet, then that's an infrastructure issue that we're working to resolve right now related to general file synchronization. Thanks.

[Nafallo Bjälevik (nafallo)]

Nice work Matt. That solved it for me. Is that script going to be running a bit more frequently now or was it a one timer? I guess it depends on how expensive the query is...

[Dan Holliday (dan-etrixs)]

Cheers Matt,

Yes the files are in my personal cloud, but I thought I would not transfer them manually so I could confirm the bug is fixed. I live the UK, and the ubuntu one, is currently down for maintenance so I presume the bug is being fix as we speak. I'll let you know if it has resolved the issue when it comes back up.

[Dan Holliday (dan-etrixs)]

Still no luck. I removed all files from my remote one account, delete the .ubuntuone folder from my profile.
Then rebooted. Went into rythmbox and clicked on ubuntu one. It told me my songs had been removed I could download them 2 more times. I selected 1 track and clicked download it again. The queued... status appeared but nothing happened, I left it about 20 minutes and still the queued... status. I checked the remove ubuntu one and my file was there, but locally the .ubuntuone folder had been created but no subfolders with in it.

I then clicked the next file. As soon as I did this the first file changed to Transferring to your Ubuntu One Storage. Odd because I know it's already there. Any way have left it now for awhile and no change. The first file says transferring, and the second says queued. I'm going to leave my computer on all day and see what happens.

[Dan Holliday (dan-etrixs)]

I have another update... After 3 hours I finally have the folders created in the .ubuntuone folder.
And 1 of my 2 status have changed to 0.0MB of 0.0MB Downloaded. The other track still remains as transferring to your One storage.

[Matt Griffin (mattgriffin)]

Nafallo: We'll probably run the script again (though slightly modified) to grab the rest of the files for everyone.

Dan: Sync from Ubuntu One to the desktop is just running really slow this weekend. Lots of new users from the launch of Ubuntu 10.04 LTS. Some of the Ubuntu One developers are making plans now on how we're going to resolve the growing pains.

[fx5 (packaging)]

I'm waiting for a song to get transferred, too. I bought it 5 days ago.

Music Store says: "Transferring to your Ubuntu One storage"

Ubuntu One Website (My Storage / Purchased Music ) says: "We're sorry. Something's not working correctly. Please try again or check the Ubuntu One status page. If this issue continues, please file a bug. Thanks!" when I click the Artist.

[Dan Holliday (dan-etrixs)]

Finally got all 17 Songs took 8 days. :-)

[fx5 (packaging)]

8 days... hmm.. maybe i am too impatient? But I guess when it says "Transferring to U1 storage" it will not be fixed by waiting, will it?

"We'll probably run the script again" - Does this mean, we'll probably get what we paid for?

[fx5 (packaging)]

Ok, now i got it. I bought an other song and the old one became transfered, too.

[Steffen Krumbholz (skrumbholz)]

Just a quick reply: All my problems (delayed downloads/files with identical names not downloading) are solved. Also the syncing is much faster now. If Paypal checkout becomes available again for the german store I'll be a very happy man. :-) Thank you very much!

[Jeff Lane  (bladernr)]

It's been more than a month and I still don't have the second album I purchased from the Music Store during the Lucid Beta period...

When I opened the MS Plugin just now, I see the album in My Downloads, and every song is greyed out showing a status of "Transferring to your Ubuntu One storage". I can't do anything to re-download them, or anything.

[Jeff Lane  (bladernr)]

Scratch that.... after further investigation, what's really happened is that all 14 files DID make it to the cloud, but the plugin still shows all 14 as being "Transferring to Ubuntu One storage"... so the plugin still isn't updated to show the real status, but the files WERE apparently all transferred.

[Ben Dodson (bjdodson)]

I bought an album, and not a single track transferred. Not a good music store experience...

[Matt Griffin (mattgriffin)]

Hi Ben. Are the purchased songs available in your Ubuntu One personal cloud at https://one.ubuntu.com/files ? If they are, then files sync with your desktop is having problems or just hasn't occurred yet. Thanks.

[JohannesLechner (johanneslechner)]

Hi, seems I got the same problem.
History: Upgraded to Ubuntu 10.4 (AMD64 version) about 12 days ago and signed in to U1. Then bought a first album on May-04, which only partially downloaded. The files were correctly transferred to the U1 cloud, so I could download them manually from there via the web interface, but snyc to .ubuntuone got stuck after 5 of 12 files. Then I tried to sync a local folder to the cloud, which also didn't work properly - just about 3 or 4 subfolders created with less than 10 files transferred after at least an hour or so. I seemed to not be able to stop the sync with the cloud by using u1sdtool, which itself got hung after the 3rd try. Next step I followed tutorial for "How do I completely remove and reinstall the U1 client sw", connected my client to the cloud and bought some more music, which also transferred o.K. into the cloud, but has not synced a single file with my client yet (after 6 days). Numerous tries of disconnect - reconnect didn't change anything. Tried to sync another local folder into the cloud - did not even create a folder there.
Some more observations: After stopping all sync by removing the U1 client sw I was and am still not able to remove the sync folder for my local folder in the cloud - could only remove the subfolders. When disconnecting and reconnecting my client I always get a mysterious error message - just a completely empty message box with "UbuntuOne error message" as title.
Hope you get this fixed now anytime soon, I really want this U1 cloud!!!

[jose.daniel (daniel-dea)]

I have a related problem. A track has been downloaded to U1 servers but with 0 bytes length. The rest of the tracks are OK.

[Rob Morehouse III (rob-morehouse)]

Showing up for a bug for me too. Hand downloading songs from the ubuntu one folder is a pain, not to mention it doesn't preserve document folders. Is there any way to kickstart this into working again?

[Jeff Lane  (bladernr)]

Rob:

Are you having trouble syncing music from U1 Cloud storage to your local system, or in getting songs from the Music Store over to the U1 Cloud space?

Those are two different issues.

Your description sounds like you are having problems syncing between your local system and cloudspace, which is NOT this bug.

However, here is the relevant bug and a workaround for what I think your issue is:

https://bugs.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/571548

-----------------------------------------------

WORK AROUND:
Open Applicaitons->Accessories->Terminal and run: touch ~/.ubuntuone/Purchased\ from\ Ubuntu\ One/placeholder; u1sdtool -q; u1sdtool -c

This will put a "placeholder" file in your ~/.ubuntuone/Purchased from Ubuntu One/ folder and then force the syncdaemon to reconnect and try to sync that folder.

-----------------------------------------------

[Tomtom (tomtomfatcat)]

Hi there,

Same problem with me. I bought an album yesterday and the status of the songs are "Transferring to your Ubuntu One Storage" or "0.0MB of 0.0BM dowloaded". Strange, I can yet see and download the song in my file area... But nothing seems to sync with my computers. Nothing in rhythmbox and nothing in .local/ directory, only emply folder with artist name...

I if can help, let me know.

Ubuntu 10.4LTS

###
u1sdtool --current-transfers 28 mai 11:31:31
Current uploads: 0
Current downloads:
  path: /home/t0m/.ubuntuone/Purchased from Ubuntu One/Slipknot/Slipknot/Eeyore [Explicit].mp3
    deflated size: N/A
    bytes read: 0
###

[Tomtom (tomtomfatcat)]

Oups i'm sorry, i post on wrong bug page... sorry again. :)