Ubuntu One really hates my notes, and always removes them.

Bug #1116237 reported by Redsandro
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Servers
Confirmed
Critical
Unassigned

Bug Description

Something corrupted my notes (which were automatically synced to Ubuntu One) so I restored a local backup.

Tomboy synced the corrupted notes on Ubuntu One over my restored notes, so I removed notes from Ubuntu One using https://one.ubuntu.com/help/faq/how-can-i-delete-all-my-tomboy-notes-from-the-server/, restored the backup, and synced my notes.

```bash
python ubuntuone-couchdb-query --http-method=DELETE notes
{"ok":true}

python tomboy-sync-validator.py
CouchDB is at https://couchdb.one.ubuntu.com/[address]
API ref is at https://one.ubuntu.com/notes/api/1.0/user/, querying...
Notes are at https://one.ubuntu.com/notes/api/1.0/op/, querying...
Current sync GUID: 0
Latest sync revision: 1
Found 0 note
Done
```

The first sync uploaded everything to Ubuntu One fine, but the second sync removed all my notes from Tomboy. So I removed all my notes from Ubuntu One again, restored local backup, edit manifest.xml to increase each and every <last-sync-date/>, <last-sync-rev/> and latest-revision values, start Tomboy, first sync to Ubuntu One okay, second sync removes all my notes from Tomboy again.

So I remove all notes from Ubuntu One, restore backup, regex every single notes' <last-change-date/> and <last-metadata-change-date/> to the date of right now, remove manifest.xm, start Tomboy, sync to Ubuntu One, sync a second time, notes stick, note removed, small victory party, I open up my laptop (still has old versions of the same ~140 notes), and all notes are removed again!

Is this a bug? How can Ubuntu One decide to remove in stead of update all notes when it has newer versions of the same notes? How can it remove notes when nothing has changed between the first and second sync?

Can I FORCE Ubuntu One to accept my notes, and NOT DELETE but UPDATE similar older notes on other computers I have here and there and everywhere?

This has taken up a lot of my time. Meanwhile I am using Opera Notes, and I kinda need Tomboy back.

Also see http://ubuntuforums.org/showthread.php?t=2112372

Redsandro (redsandro)
information type: Proprietary → Public
Julien Funk (jaboing)
Changed in ubuntuone-servers:
status: New → Won't Fix
Revision history for this message
Julien Funk (jaboing) wrote :

Hi Redsandro we are aware of this issue and are working hard to fix it. We are hoping to have your notes safely restored soon! Terribly sorry for the inconvenience.

Changed in ubuntuone-servers:
status: Won't Fix → Confirmed
importance: Undecided → Critical
tags: added: u1-by-user u1-notes u1-on-production
Revision history for this message
Redsandro (redsandro) wrote :

Thank you. For now, I disabled notes sync and share the notes directory in stead.
Is there a bug that I can add myself as cc to, so I can follow progress and see when I shall switch to notes sync again?

Revision history for this message
Redsandro (redsandro) wrote :

Maybe you are already aware, but it also seems as if some computers sync notes to my U1 account fine, while other computers have removed them all and count 0 records in tomboy-sync-validator.py. In the same U1 account. It is almost like the computers are attached to two separate accounts.

I force-removed my notes with the script everywhere because what if this is a security problem and I had half of my computers sync to somebody else's unused account. Maybe someone else could accidentally access my account.

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