Unhandled error: twisted.python.failure.Failure <class 'twisted.internet.error.TCPTimedOutError'>

Bug #900327 reported by Leo Arias
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Control Panel
Expired
Undecided
Unassigned

Bug Description

A user reported on issue #900318 that the windows client showed:

Sorry, an error has occurred and Ubuntu One needs to close.

WebClientError
-1
<twisted.python.failure.Failure <class 'twisted.internet.error.TCPTimedOutError'>>

We should handle this problem in a better way. First, show a better message instead of the python Error. And then perhaps retry the connection? Or remain disconnected? Telling that the application has to be closed doesn't sound good.

Tags: u1-windows
Leo Arias (elopio)
Changed in ubuntuone-control-panel:
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
tags: added: u1-windows
Revision history for this message
adredz (red-adaya) wrote :

When will this be fixed? I am helping promoting ubuntu one to people I know and they use windows. We keep getting this error and then Ubuntu One wouldn't work anymore. Hope this will be fixed soon.

Roberto Alsina (ralsina)
Changed in ubuntuone-control-panel:
status: New → Triaged
importance: Undecided → Medium
Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hello,

I'm sorry that Ubuntu One is not working for you.
The TCPTimeout may indicate that the control panel can not reach the internet. Are you behind a proxy? If so, Ubuntu One will not work for you, since the version you're running does not support proxy yet.

Let me know!
Thanks, Natalia.

Changed in ubuntuone-control-panel:
assignee: Ubuntu One Desktop+ team (ubuntuone-desktop+) → Natalia Bidart (nataliabidart)
importance: Medium → Undecided
status: Triaged → Incomplete
Changed in ubuntuone-control-panel:
assignee: Natalia Bidart (nataliabidart) → nobody
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu One Control Panel because there has been no activity for 60 days.]

Changed in ubuntuone-control-panel:
status: Incomplete → Expired
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