Connection reset when uploading files

Bug #990718 reported by Strange Fox on 2012-04-28
This bug affects 10 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client

Bug Description

Ubuntu Desktop: 12.04
Ubuntu One Client: 3.0.0-0ubuntu1

I had just finished typing this bug report in LibreOffice when my desktop froze, forcing me to start all over. This isn't that surprising, after all any new release of software will have some outstanding bugs for the first month. However, I encourage the Ubuntu One developers to focus their attention on the following critical issues.

For the past few days my Ubuntu One folder has been half-filled. I was eager to download the music I purchased from the Ubuntu One Music Store, but realized that a notification would continually pop up saying “You are currently downloading <same song> and 200 other files” constantly.

I opened up my System Monitor and discovered what can only be described as a “slow as balls” connection speed, hovering at around 10-30kbps. A far cry from the speed I would get from simply going to and manually downloading the files.

I ran “u1sdtool --current-transfers” and saw that Ubuntu One was in fact download a group of files, but to my horror after running the command several more times I discovered that the connection would eventually reset for each file. Bringing the bytes read field back to 0.

Please try to fix these issues as soon as possible. I know many of the other bug reports seem rude and that telling developers to “work harder” doesn't really work. But the truth is, many people use this as a payed service and in my experience one issue or another has prevented me from successfully using this service ever since it came out.

If you need any logs or other information, just ask.

Strange Fox (kero-05h) wrote :
Michael Rucker (michaelgrucker) wrote :

I am experiencing the same issue on two different computers with two different computers. Downloading files are constantly resetting to 0 bytes read. One of my accounts has 440MB of mostly small files. After 30 HOURS it was still trying to download 4 files that ranged in size from 30-100MB. Is this simply a result of 12.04 coming out and stressing the servers or something?

Roberto Alsina (ralsina) wrote :

Hello Michael, Strange Fox, thanks or reporting this!

We are experiencing some network slowdowns because of the big demand for the 12.04 release, and measures are being explored to cope with it. It should go back to normal in the next few days.

Strange Fox (kero-05h) on 2012-04-28
description: updated
dronus (paul-geisler) wrote :

I experience a similiar problem. 'u1sdtool --current-transfers' shows a heap of pending down- and uploads. However, almost all of the files are just about some kbytes. So transfer speed cannot be the issue. Something seams broken.

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