Sign Up impossible because Captcha image doesn't load

[molumen]

Environment: Windows 7 x64

Steps to reproduce:
- Install Ubuntu One and open
- Click on "I don't have an account yet - Sign me up"
- In the "Ubuntu Single Sign On" window, a red line saying "There was a problem getting the captcha, reloading..." appears
- Refreshing the captcha doesn't help, captcha still doesn't load.

Result: It's impossible to sign up to an ubuntu One account.

Expected Result: The captcha should load.

See a screenshot of the "Ubuntu Single Sign On" window, with the problem highlighted.

[Rick McBride (rmcbride)]

Josh,

This looks like somethign support could assist with. I can't duplicate the issue with the Captcha. Assigning to you for followup

[Jean-Claude (pinardjc)]

I have the same problem with two compter using seven 64 (labtop & portable).
Captcha does not appear and if i want to connect with an existing account (create on www) it does not work (wrong authentication).

thank's

[Roman Yepishev (rye)]

Hello all,

Could you please tell whether you are using any kind of antivirus or custom firewall installed?
Additinally, please tell what network type you are using (Home/Work/Public)?

Your assistance in debugging this issue is extremely appreciated.

P.S. I have checked
English Win7 32 & 64 bit with Norton Internet Security and AVG and was not able to reproduce this issue in various network configurations.

[Jean-Claude (pinardjc)]

Hello,

It's on a labtop on wifi and a desktop wired, the same internet line (adsl).
On both of us it's windows firewall and avast antivirus free. French windows 7 64.
I have tried on both with or whithout firewall, antivirus (all combination), i have tried without my internet router (desktop directly connected to internet wiht public address).
All other service seems working.
I have installed the ubuntuone client on neigbourg and friend computer i never meet the same problem before.Yesterday on my father in law desktop (w7 64) , no problem but, other internet adsl line. I cant't understant.

Thanks

[molumen (molumen-b)]

Hi all,

I use the standard Windows Firewall, and my antivirus is Microsoft Security Essentials. Disabling both firewall and antivirus unfortunately doesn't solve the problem. in addition, I want to add that my Win7 x64 system language is Russian, if that's of any importance.

[Duane Donovan (duaned)]

Also have this problem. Displays exactly as the attached screenshot image. Trying to install U1 on Toshiba laptop running Win7. Uses windows firewall with standard settings and vipre antivirus, which I disabled but this didn't help. Performs a perfect install up to the point of registering new user where the captcha is blank and I can get no further. Using English as system language.

[Akoola (akoola)]

Hi all,

can you try to update your root certificate for the microsoft certificate storage.
perhpas you have a problem in validating one of the CA cert used for ubuntuone.

check on --> start --> run ---> certmgr.msc

update your ca storage with :

http://www.microsoft.com/en-us/download/details.aspx?id=29434

reboot (off course is windows )

Regs,

[andretahim (andretahim)]

I don't think it's a SO problem, because I am experiencing the same thing using Ubuntu 12.04 32 bits.
I can't authentication in Ubuntu Client (the answer is always authentication failed), although I can loggin via Web browser. If 'I try a new account the captcha doesn't show up.
I have another computer, same Ubuntu 12.04 32 bits, and everything works fine.

[gtmarewo (gtmarewo)]

i have exactly the same problem as @andretahim.

i hope that a fix for this problem will be available soon.

[Akoola (akoola)]

Hi andretahim,

Yes, it's because I propose to update the cert db, I experienced exactly the same probleme with Ubuntu 12.04 64bit, you can try wath I do to resolve my issue, but off course, not sure if this fix will resolve yours... let's try?

check here : https://bugs.launchpad.net/ubuntuone-client/+bug/1031009

[Matyak Laszlo (mlaszlo)]

Hi All!
I have also the same captha download error problem with WinXP SP3. Could someone solution?
Thanks
ML

[Derick Moore (derick-moore)]

I notice that this complaint spans a period from April 19 2012 to today August 31, 2012.

I'm noting the same complaint: I cannot sign on to Ubanta One because captcha doesn't load.

I have gone to other sites with captcha gatekeepers, and they are working. Ubantu One is the first and only web site I have encountered with this problem. I don't follow the thread of thought in the previous entries, and perhaps I should not comment without that understanding, but:

Were I trying to debug this phenomenon I would start with the code that is calling the 'captcha' code. It seems unlikely to me that many instances of captcha would work on any given PC, and then fail because of some certificate, firewall, or virus checker. That would be especially true where so many people on diverse platforms are encountering the same problem.

More than my two cents worth! Derick Moore

[Alan Robertson (alanr-unix)]

I have the same problem on Windows XP SP3. I'll check my Ubuntu in a bit.

[yakitori3 (yakitori3-gmail)]

I have the same problem on Bodhi 32 version 2.0.1

Captha problem does not appear cannot sign in However can sign in via web address

[Galvatron (megatron)]

I'm also affected by this. Ubuntu 12.04.1 32-bit with all updates.

[aixroot (ferdinand-u)]

 November 2nd 2012 problem persists on Windows 7 Home Premium

[aury88 (spacedriver88)]

same problem on my Acer Extensa 5635z notebook with only ubuntu 13.10 x64 on. I use an home network type. no additional firewall settings