Windows Beta - Install Problems

[Justin Brown]

After install, client screen shows "Getting information, please wait..." for prolonged period (several minutes) after which an error message pops up saying "AttributeError "'NoneType' object has no attribute 'get_rootdir'". Clicking close will bring client back up, but error message reappears each time the Folders or Settings tabs are selected.

I haven't filed a bug report before, and am a noob, so unable to locate log file. If you let me know where to find I can attach for this or additional reports.

Does "~/.cache/ubuntuone/log/syncdaemon.log" apply to Windows 7?

Thanks for all your work!

[Natalia Bidart (nataliabidart)]

Hello!

Thanks for helping us making Ubuntu One better. Are you behind a proxy? If so,
this release of Ubuntu One will not work for you, sorry.

We're planning on supporting proxy soon.
Thanks, Natalia.

[Justin Brown (brown-jt)]

Ahhh, I am behind a proxy!

I will patiently wait proxy support.

Best,
Justin

On Mon, Sep 26, 2011 at 9:19 AM, Natalia Bidart
<email address hidden>wrote:

> Hello!
>
> Thanks for helping us making Ubuntu One better. Are you behind a proxy? If
> so,
> this release of Ubuntu One will not work for you, sorry.
>
> We're planning on supporting proxy soon.
> Thanks, Natalia.
>
>
> ** Tags added: u1-zomg-windows
>
> ** Changed in: ubuntuone-client
> Assignee: (unassigned) => Natalia Bidart (nataliabidart)
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/856704
>
> Title:
> Windows Beta - Install Problems
>
> Status in Ubuntu One Client:
> Incomplete
>
> Bug description:
> After install, client screen shows "Getting information, please
> wait..." for prolonged period (several minutes) after which an error
> message pops up saying "AttributeError "'NoneType' object has no
> attribute 'get_rootdir'". Clicking close will bring client back up,
> but error message reappears each time the Folders or Settings tabs are
> selected.
>
> I haven't filed a bug report before, and am a noob, so unable to
> locate log file. If you let me know where to find I can attach for
> this or additional reports.
>
> Does "~/.cache/ubuntuone/log/syncdaemon.log" apply to Windows 7?
>
> Thanks for all your work!
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/856704/+subscriptions
>

[Leo Arias (elopio)]

You can keep track of the progress in bug #387308.

Thanks for your report!