Windows Ubuntu One stops at "Getting information, please wait..."

[Dojo]

Installed Ubuntu One 1.0 Beta 2 for Windows. It accepts my username and password but stops at "Getting information, please wait...".

I have a Lenovo T61 running Win 7 Enterprise. I'm trying to connect to Ubuntu One through our company network.

[Natalia Bidart (nataliabidart)]

Hello Dojo!

Thanks for helping us making Ubuntu One better. I would guess the network in your work has a proxy. If that's the case, I'm sorry to inform we're not supporting proxy for this release.

Let me know if you are not behind a proxy and we'll debug further.

Regards, Natalia.

[Ashish Jain (aadi4u)]

I was able to authenticate as well but I could not go further.

[Natalia Bidart (nataliabidart)]

Hello Ashish!

Are you behind a proxy as well? If not, can you please a separated support request? Your issue seems to be different than the one reported.

Thanks!
Natalia.

[Dojo (swidojo)]

Hi Natalia.

We are not behind a proxy here where I work. But we do have the usual firewall, etc. I will try logging in again when I get home and update you.

[Dojo (swidojo)]

Hi Natalia.

I logged in at home and I was able to connect with no problem.

[Deuchnord (jerome-logiciels-id)]

Hello,
I have the same problem: after having gived my email adress and password, the software says "Getting information, please wait" and looks doing nothing...
I use Windows 7 64bits.

[Natalia Bidart (nataliabidart)]

Hello Dojo,

Apparently the firewall setting you/your company has is blocking http request to go in and out. We're not adding proxy support for this release, but you can keep track on the progress in that front by subscribing to bug #387308.

For the rest of the users commenting in this bug report, if you're completely sure you're not behind a proxy, please file a separated support request/bug so we can do the proper diagnose.

Thanks all for helping making Ubuntu One better!

[Stephen (xjstever81)]

I have the same problem. Just installed the newest version and still having the problem. I tried running as the administrator and everything worked great, after that I ran it normally and it worked. Have to do it everyday.

[Rafael Belmonte (eaglescreen)]

I have this same issue with Windows client 2.0.1 release.
I have't got proxy.

[jatoo (wainwright-alex)]

A bug which appears to be a duplicate of this pins the problem on not being administrator.
(https://bugs.launchpad.net/ubuntuone-windows-installer/+bug/877076)

[Natalia Bidart (nataliabidart)]

Like I mentioned in comment #7, if you are 100% sure you're not behind a proxy, please file a separated bug report, make it private and attach all your Ubuntu One logs there.

Logs can be located in:

Win XP:
C:\Documents and Settings\<username>\Local Settings\Application Data\xdg\cache\

Win 7:
C:\Users\<username>\AppData\Local\xdg\cache\

Thanks everyone!

[Anton Kustov (snovvfall)]

I noticed, that if your Windows 7 profile name is cyrillic, installation stops at "Getting information...". When I created new profile with english name, installation finished successfully and sync works fine. Of course, this can't be the only reason, but I hope it can help.

[Gyalókai Gergely (gyalokai-gergely)]

You should check User Account Control settings in Windows 7:

1. Open User Account Control Settings, type UAC in the Start Search box, and then click Change User Account Control settings in the Control Panel window.

2. Move the slider to the DEFAULT notification setting, and then click OK.

My UAC was disabled and that was the reason why Ubuntu One stucked with the "Getting information, please wait..." window.

[John Doe (hexile)]

I don't have proxy. And this helped me: http://askubuntu.com/a/177497

[vasanag (vasanag)]

same problem here, ubuntu one client 4.1.91.1 on a win xp machine.

[[e-mail] (patrick73b)]

deleting xdg folder under C:\documents and settings\username\application data\ helped here, after trying numerous time to the same state where all my account details were already filled in

[Camilo Rossel (camilo-rossel)]

I have the same probleme with the version 4.2. Ubuntu one stay in "getting information, please wait..." and finaly not connect (SyncDaemonClientConnectionError
'Could not connect to the syncdaemon ipc.'
ConnectionRefusedError('No se puede establecer una conexi\xf3n ya que el equipo de destino deneg\xf3 expresamente dicha conexi\xf3n.',)

I not have a proxy and try connect with the firewall off, but nothing, allways the same problem.
in attachment my log

[Camilo Rossel (camilo-rossel)]

hurra, i can fix the problem
i uninstall ubuntu one and I deleted the ubuntuone and xdg directories under Local Settings\Application Data and then reinstalled 4.2. It started to work fine.

[ERICK EDUARDO DIAZ GOMEZ (digees)]

Me too!! ... "i uninstall ubuntu one and I deleted the ubuntuone and xdg directories under Local Settings\Application Data and then reinstalled 4.2. It started to work fine."

[Mick Arundell (k-mick)]

I have the same problem
I have uninstalled, installed, removed folders etc several times and U1 is still stuck on getting information. I am running XP Pro with all updates current except that I don't use Internet Explorer. U1 does not ask for a password or user id.

U1 version is 4.2.0

I would like to find a tool like this to buy and to recommend to my customers to buy but only if it works.

[vasanag (vasanag)]

any updates on this issue?

I am trying to install - uninstall - reinstall ........ version 4.2.0 on a win XP sp3 machine with no luck.

Is there any workaround?

thnaks

Vassilis

[vasanag (vasanag)]

After several unsuccesfull installations of various versions (4.2.0, 4.0.0, 3.0.2b, 3.0.1, 2.0) I tried today to install a very old version of U1.

Thus I installed "ubuntuone-installer-1.1beta2.exe". This version installed flawlessly without this '"Getting information, please wait..."' problem.

Hoping that this might give you an idea about the cause of this problem.

PS. Is it safe to stay with this old version? Should I try to update now to 4.2.0?

Vassilis