Ubuntuone can't access the credentials and fals to open at startup

[Philippe]

I'm using Natty 32bit and for a week or so Ubuntuone does not start at startup anymore.
If I send ubuntuone-launch i get:

Traceback (most recent call last):
  File "/usr/bin/ubuntuone-launch", line 56, in <module>
    from ubuntuone.platform.credentials import CredentialsManagementTool
ImportError: cannot import name CredentialsManagementTool

I deleted all log and config files and detached my pc from the u1 server - and restarted everything from scratch. To no avail. The problem persists.
The client can be started flawlessly from the unity program launcher - but not from the console or at startup using ubuntuone-launch

[Natalia Bidart (nataliabidart)]

Hello there,

can you please paste the output of running this command in a terminal:

sudo apt-cache policy ubuntu-sso-client ubuntuone-control-panel*

Thanks!

[Philippe (philippe-rast)]

Sure, the output is (note that I had installed some files from nightlies repos a while ago - may interfere with "official" u1 version?):

ubuntuone-control-panel-gtk:
  Installiert: 1.1.0+r145-24~natty1
  Kandidat: 1.1.0+r145-24~natty1
  Versionstabelle:
 *** 1.1.0+r145-24~natty1 0
        100 /var/lib/dpkg/status
     1.0.0-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
ubuntu-sso-client:
  Installiert: 1.3.0+r712-21~natty1
  Kandidat: 1.3.0+r712-21~natty1
  Versionstabelle:
 *** 1.3.0+r712-21~natty1 0
        100 /var/lib/dpkg/status
     1.2.1-0ubuntu2 0
        500 http://ca.archive.ubuntu.com/ubuntu/ natty-updates/main i386 Packages
     1.2.1-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
python-ubuntuone-control-panel:
  Installiert: 1.1.0+r145-24~natty1
  Kandidat: 1.1.0+r145-24~natty1
  Versionstabelle:
 *** 1.1.0+r145-24~natty1 0
        100 /var/lib/dpkg/status
     1.0.0-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
ubuntuone-control-panel:
  Installiert: 1.1.0+r145-24~natty1
  Kandidat: 1.1.0+r145-24~natty1
  Versionstabelle:
 *** 1.1.0+r145-24~natty1 0
        100 /var/lib/dpkg/status
     1.0.0-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
ubuntuone-control-panel-gui:
  Installiert: (keine)
  Kandidat: (keine)
  Versionstabelle:

[Natalia Bidart (nataliabidart)]

Hello again,

I'm marking this bug as private, can you please attach a compress tarball of all your log files under:

~/.cache/ubuntuone/log

and

~/.cache/sso

Thanks!

[Philippe (philippe-rast)]

log files are attached:

[Natalia Bidart (nataliabidart)]

Hi Philippe,

I can't find the attachment, can you please re-attach it? Thanks!

[Philippe (philippe-rast)]

Hi Natalia, the bug report is still public. So I removed the files again - I sync 12 GB's of work stuff. So, I wouldn't want it to be accessible for the whole world.

[Philippe (philippe-rast)]

btw, if I run lines 40 to 56 from /usr/bin/ubunutone-launch I get the same error:

philippe@pr-ThinkPad-T400:~$ python
Python 2.7.1+ (r271:86832, Apr 11 2011, 18:05:24)
[GCC 4.5.2] on linux2
Type "help", "copyright", "credits" or "license" for more information.
>>> import sys
>>> import os
>>> U1ROOT = os.path.expanduser('~/Ubuntu One/')
>>> if __name__ == '__main__':
... if not os.path.isdir(U1ROOT):
... sys.exit(1)
...
>>> import dbus
>>> import glib
>>> import gobject
>>> from dbus.mainloop.glib import DBusGMainLoop
>>> from ubuntuone.platform.credentials import CredentialsManagementTool
Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
ImportError: cannot import name CredentialsManagementTool

Is this a phython problem?

[Natalia Bidart (nataliabidart)]

Hi Philippe,

after digging a little deeper in our latest source code, I've found some changes that were merged without proper testing. I'll chase the proper people to fox this ASAP.

Thanks for helping!