Ubuntu One Client

UnicodeDecodeError: 'utf8' codec can't decode byte 0xe5 in position 45: invalid continuation byte

Bug #779980 reported by Rick McBride on 2011-05-09

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Won't Fix	High	Ubuntu One Foundations+ team

Bug Description

Customer reported excessive sync time issues. Log analysis reveals several issues with character translations not being handled by the utf8 codec. Attaching logs. Flagging this as private initially pending certainty that the logs don't present a privacy issue for the customer.

Revision history for this message

Rick McBride (rmcbride) wrote on 2011-05-09:

log (1).tar.gz Edit (66.5 KiB, application/x-tar)

logs attached

Changed in ubuntuone-client:
importance:	Undecided → High
assignee:	nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)

Revision history for this message

Natalia Bidart (nataliabidart) wrote on 2011-05-10:

Rick,

the utf8 exceptions are in the syncdaemon log, so I'm re assigning properly.

Changed in ubuntuone-client:
assignee:	Ubuntu One Desktop+ team (ubuntuone-desktop+) → Ubuntu One Foundations+ team (ubuntuone-foundations+)

Revision history for this message

Andrew Fister (andrewfister) wrote on 2011-09-12:

syncdaemon.log Edit (3.8 KiB, text/plain)

I got an identical exception thrown by ubuntu one syncdaemon, regarding a music file with a non-utf8 character in it. What led me to find this bug is that I noticed that my ubuntu one nautilus integration was not available, in so far as it did not appear in the nautilus context menu.

I also appeared not to be able to sync some additional files, even via the u1sdtool, so this bug basically appears to crash the client and make ubuntu one more or less unusable.

Andrew Fister (andrewfister) on 2011-09-12