ERROR:ubuntuone-preferences:Got empty result for devices list.

Bug #658437 reported by csola48
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Expired
Undecided
Unassigned

Bug Description

Error message in the terminal:
user@user-desktop:~$ ubuntuone-preferences
INFO:ubuntuone-preferences:Got credentials for Ubuntu One
ERROR:ubuntuone-preferences:Got empty result for devices list.

Op. system: Ubuntu Maverick 10.10

Revision history for this message
Duane Hinnen (duanedesign) wrote :

Sorry to hear Ubuntu One is not working as expected. Could you please try the following and let us know the results.

   1. Quit the Ubuntu One client (open a terminal window & run "u1sdtool -q; killall ubuntuone-login" without the quotes)
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the plus symbol next to "Passwords: login" to expand the list
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open System --> Preferences -->Ubuntu One
   9. a web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

thank you,
duanedesign

summary: - ERROR:ubuntuone-preferences
+ ERROR:ubuntuone-preferences:Got empty result for devices list.
Changed in ubuntuone-client:
status: New → Incomplete
Revision history for this message
Ramón Rocha (ramon.rocha) wrote :

I recently encountered this bug and can confirm that duanedesign's steps resolve the issue.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu One Client because there has been no activity for 60 days.]

Changed in ubuntuone-client:
status: Incomplete → Expired
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