Directory conflict leads to lost files

[Joshua R. Poulson]

Created a directory in Ubuntu One folder and proceeded to put files in that directory on 3 separate machines at the same time.

On one machine the directory was renamed "dir.u1confict" and contents were not in sync.

Moved the directory out of the Ubuntu One folder, expected to see the folder recreated and populated with files. Instead, the directory (without the ".u1conflict") contents were removed on the two machines still in sync.

Added another file and directory to the folder and the new file synced as expected... EXCEPT: Now directory has in it only the files added since the conflict directory was removed. Previous files are gone (I have backups).

[Roman Yepishev (rye)]

Thanks for reporting this bug.
I am sorry Ubuntu One does not work for you as expected.

In order to investigate the reasons of such behavior we need some debugging information from you. Please collect the info by running
$ apport-collect 583575

Additionally we are interested in log files stored in ~/.cache/ubuntuone/log/, please archive the contents of that directory and attach it to this bug report.

[Alex Thurgood (alex-thurgood)]

This also affects me. I have 3 computers set up to sync, and have noticed the strange files on my home PC (ubuntu 10.04), when I look at them with the enlightenment file manager (because at least it doesn't sync automatically that way and I'm "concerned" that I'll lose everything if I reconnect under Gnome. On my Ubuntu portable I have simply lost all of my work files, and it appears that no amount of syncing will bring them back (I have left one portable running all day connected to UbuntuOne just in the hope that it would).

The odd thing is that it apears that most of the photos and images I had on my home PC have synced correctly and I can access them on my business portable ?? Why has it kept those and discarded all of my business documents ??

As I took a paid solution with Ubuntu for more space deliberately to be able to access my work data from anywhere with an internet connection (including bills, invoicing, letters, consultations, etc), I am more than unhappy, in fact positively fuming. If this is not ready for business use, it shouldn't be sold as such. I shall be re-reading the terms and conditions of the contract to see what liability your company might have for what would appear to be armageddon in my business life.

[Alex Thurgood (alex-thurgood)]

Would you also require the log files from my ubuntuone cache log ? If so, I can probably provide them.

[Alex Thurgood (alex-thurgood)]

See also Bug #447507

[Alex Thurgood (alex-thurgood)]

Oh yes, about the log files, if I see anything that contains sensitive data in them, then I won't be posting them on a public server...

[John O'Brien (jdobrien)]

Alex, can you see your business documents online in the web browser?

[Roman Yepishev (rye)]

Alex Thurgood, could you please provide the E-Mail address you used to register the account (the one that shows at https://one.ubuntu.com/account/) and confirm that you want to recover the files?

[Alex Thurgood (alex-thurgood)]

Hi,

Yes, it is :

<email address hidden>

And yes, I confirm that I need to recover the files.

Sincerely,

Alex Thurgood

2010/8/17 Roman Yepishev <email address hidden>

> Alex Thurgood, could you please provide the E-Mail address you used to
> register the account (the one that shows at
> https://one.ubuntu.com/account/) and confirm that you want to recover
> the files?
>
> --
> Directory conflict leads to lost files
> https://bugs.launchpad.net/bugs/583575
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Incomplete
>
> Bug description:
> Created a directory in Ubuntu One folder and proceeded to put files in that
> directory on 3 separate machines at the same time.
>
> On one machine the directory was renamed "dir.u1confict" and contents were
> not in sync.
>
> Moved the directory out of the Ubuntu One folder, expected to see the
> folder recreated and populated with files. Instead, the directory (without
> the ".u1conflict") contents were removed on the two machines still in sync.
>
> Added another file and directory to the folder and the new file synced as
> expected... EXCEPT: Now directory has in it only the files added since the
> conflict directory was removed. Previous files are gone (I have backups).
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/583575/+subscribe
>

--
Alex Thurgood
Intellectual Property Attorney
IP GALORE
4 rue Durette
F-63500 BRENAT
FRANCE

Mobile : [phone]
Fax : [phone]
E-mail : <email address hidden>

CONFIDENTIAL & PRIVILEGED

The information in communications issued by the sender is confidential and
privileged. If you are not the intended recipient of the communication, you
are not authorised to visualise, display, save, print, copy or otherwise
reproduce, transfer or modify said communication without express agreement
from the sender. Any erroneous reception should be indicated to the original
sender and the original communication subsequently destroyed.

[Alex Thurgood (alex-thurgood)]

Hi John,

No, the files have gone, only the folders remain.

Sincerely,

Alex Thurgood

2010/8/17 John O'Brien <email address hidden>

> Alex, can you see your business documents online in the web browser?
>
> --
> Directory conflict leads to lost files
> https://bugs.launchpad.net/bugs/583575
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Incomplete
>
> Bug description:
> Created a directory in Ubuntu One folder and proceeded to put files in that
> directory on 3 separate machines at the same time.
>
> On one machine the directory was renamed "dir.u1confict" and contents were
> not in sync.
>
> Moved the directory out of the Ubuntu One folder, expected to see the
> folder recreated and populated with files. Instead, the directory (without
> the ".u1conflict") contents were removed on the two machines still in sync.
>
> Added another file and directory to the folder and the new file synced as
> expected... EXCEPT: Now directory has in it only the files added since the
> conflict directory was removed. Previous files are gone (I have backups).
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/583575/+subscribe
>

--
Alex Thurgood
Intellectual Property Attorney
IP GALORE
4 rue Durette
F-63500 BRENAT
FRANCE

Mobile : [phone]
Fax : [phone]
E-mail : <email address hidden>

CONFIDENTIAL & PRIVILEGED

The information in communications issued by the sender is confidential and
privileged. If you are not the intended recipient of the communication, you
are not authorised to visualise, display, save, print, copy or otherwise
reproduce, transfer or modify said communication without express agreement
from the sender. Any erroneous reception should be indicated to the original
sender and the original communication subsequently destroyed.

[John O'Brien (jdobrien)]

On 08/17/2010 09:04 AM, Alex Thurgood wrote:
> Hi,
>
> Yes, it is :
>
> <email address hidden>
>
> And yes, I confirm that I need to recover the files.
>
> Sincerely,

Alex,

This is just a warning. Since we can't see your files, I can only click a button which will blindly recover any files
that have been deleted on your account. These will be created in a 'Recovered ..." folder.

It is possible (but not likely) that this recovery may go over your quota. You will still be able to access your files
if this happens, but you will not be able to create any more until you've lowered your usage.

[Alex Thurgood (alex-thurgood)]

Hi John,

OK, but I have a 50G subscription and last time I looked, I only had about
8G of files backed up to the server, so unless something else has gone
wrong, the recovery process shouldn't go over the quota limit should it ?
What should be done with all the out-of-sync stuff lying around on the three
affected machines ?

Thanks for looking into this,

Alex

2010/8/17 John O'Brien <email address hidden>

> On 08/17/2010 09:04 AM, Alex Thurgood wrote:
> > Hi,
> >
> > Yes, it is :
> >
> > <email address hidden>
> >
> > And yes, I confirm that I need to recover the files.
> >
> > Sincerely,
>
>
> Alex,
>
> This is just a warning. Since we can't see your files, I can only click a
> button which will blindly recover any files
> that have been deleted on your account. These will be created in a
> 'Recovered ..." folder.
>
> It is possible (but not likely) that this recovery may go over your quota.
> You will still be able to access your files
> if this happens, but you will not be able to create any more until you've
> lowered your usage.
>
> --
> Directory conflict leads to lost files
> https://bugs.launchpad.net/bugs/583575
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Incomplete
>
> Bug description:
> Created a directory in Ubuntu One folder and proceeded to put files in that
> directory on 3 separate machines at the same time.
>
> On one machine the directory was renamed "dir.u1confict" and contents were
> not in sync.
>
> Moved the directory out of the Ubuntu One folder, expected to see the
> folder recreated and populated with files. Instead, the directory (without
> the ".u1conflict") contents were removed on the two machines still in sync.
>
> Added another file and directory to the folder and the new file synced as
> expected... EXCEPT: Now directory has in it only the files added since the
> conflict directory was removed. Previous files are gone (I have backups).
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/583575/+subscribe
>

--
Alex Thurgood
Intellectual Property Attorney
IP GALORE
4 rue Durette
F-63500 BRENAT
FRANCE

Mobile : [phone]
Fax : [phone]
E-mail : <email address hidden>

CONFIDENTIAL & PRIVILEGED

The information in communications issued by the sender is confidential and
privileged. If you are not the intended recipient of the communication, you
are not authorised to visualise, display, save, print, copy or otherwise
reproduce, transfer or modify said communication without express agreement
from the sender. Any erroneous reception should be indicated to the original
sender and the original communication subsequently destroyed.

[Alex Thurgood (alex-thurgood)]

Is it normal for nothing to have happened in the last week, I was expecting to see a "Recovered" folder appear, but so far nothing ?

Alex Thurgood

[Duane Hinnen (duanedesign)]

Alex,
Can you confirm whether or not you have received your files and/or had correspondence with a U1 team member that could close this bug report.

thank you,
duanedesign

[Alex Thurgood (alex-thurgood)]

Hi,

The answer to that would be no and no. Not a peep, nary a word. Silence.
Utlimately, I resigned myself to hunting down most, but not all of the files
from several old backups and reloading what I could onto the U1 server,
having to reconstruct my databases on the way and my invoicing for the year
so far. Four days work in all. Four days where I did nothing but try and
return to a state of data integrity I was led to believe was robust. Four
days of lost productivity.

However, the problem of conflict directories and files persists whenever I
try simultaneous access from two different workstations (both now having
Lucid on them), which means that I can not add anything from the second
computer until I have logged out from the first and ensured that the sync
has occurred completely before logging out. At present, this means leaving
the machine on generally over night, before I can turn it off and connect
from the other machine, otherwise it leads to data loss.

All I can say is that it is a fairly poor show all round. I will be
cancelling the subscription shortly and transferring over to DropBox. There
are other reasons involved in this choice, and not just my despair with a
system offered as a pro solution which doesn't work as advertised (in law we
say "not fit for purpose"). I also have a Windows machine and a Mac OSX
machine in my herd, and as yet UbuntuOne does not cater for those OSes. At
least DropBox does. Even MobileMe under OSX seems to do a better job at
present.

So bad karma for UbuntuOne from me - sorry.

Alex

2010/9/20 duanedesign <email address hidden>

> Alex,
> Can you confirm whether or not you have received your files and/or had
> correspondence with a U1 team member that could close this bug report.
>
> thank you,
> duanedesign
>
> --
> Directory conflict leads to lost files
> https://bugs.launchpad.net/bugs/583575
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Incomplete
>
> Bug description:
> Created a directory in Ubuntu One folder and proceeded to put files in that
> directory on 3 separate machines at the same time.
>
> On one machine the directory was renamed "dir.u1confict" and contents were
> not in sync.
>
> Moved the directory out of the Ubuntu One folder, expected to see the
> folder recreated and populated with files. Instead, the directory (without
> the ".u1conflict") contents were removed on the two machines still in sync.
>
> Added another file and directory to the folder and the new file synced as
> expected... EXCEPT: Now directory has in it only the files added since the
> conflict directory was removed. Previous files are gone (I have backups).
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/583575/+subscribe
>

--
Alex Thurgood
Intellectual Property Attorney
IP GALORE
4 rue Durette
F-63500 BRENAT
FRANCE

Mobile : [phone]
Fax : [phone]
E-mail : <email address hidden>

CONFIDENTIAL & PRIVILEGED

The information in communications issued by the sender is confidential and
privileged. If you are not the intended recipient of the communication, you
are not aut...

[Facundo Batista (facundo)]

For the last comment, I understand that the only issue that persisted was the conflict one.

This was solved recently, and the problem was followed in other bug, so I just will mark this as duplicate of the other one, for historic and analysis reasons.

Regards,