UbuntuOne Client doesn't sync; failed to install/upgrade

Bug #561214 reported by Cesare Mastroianni on 2010-04-12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client

Bug Description

Thanks for Your hints sent on April 9th. I upgraded my two systems (both Ubuntu 9.10) using Your instructions. However, one system run smooth. The other one today had a problem: the client crashed. See attached log: I hope these files could help to find the problem.


ProblemType: Package
Architecture: amd64
CrashDB: ubuntuone
Date: Mon Apr 12 08:04:37 2010
DistroRelease: Ubuntu 9.10
ErrorMessage: tentata sovrascrittura di "/usr/lib/ubuntuone-client/ubuntuone-login" presente anche nel pacchetto ubuntuone-client 0:1.1.1+r321-0ubuntu1~ppa1~jaunty
NonfreeKernelModules: nvidia
Package: ubuntuone-client-gnome 1.1.3+r409-0ubuntu2~ppa1~karmic
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
ThirdParty: True
Title: package ubuntuone-client-gnome 1.1.3+r409-0ubuntu2~ppa1~karmic failed to install/upgrade: tentata sovrascrittura di "/usr/lib/ubuntuone-client/ubuntuone-login" presente anche nel pacchetto ubuntuone-client 0:1.1.1+r321-0ubuntu1~ppa1~jaunty
Uname: Linux 2.6.31-20-generic x86_64

Cesare Mastroianni (cece) wrote :
Duane Hinnen (duanedesign) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu One better. This particular bug has already been reported and is a duplicate of bug 528203, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug ( I have poted workaround below for your convenience). Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

When your bug is marked as a duplicate, you become a subscriber of the other bug report and you will start receiving all messages that are related to the original bug report. You can unsubscribe from your bug at any time.

The following steps will allow you to work around this issue:

1. Open Applications->Accessories->Terminal
2. Run the following commands:

sudo apt-get remove ubuntuone-client* python-ubuntuone-storage*
sudo apt-get install ubuntuone-client* python-ubuntuone-storage* python-httplib2

3. Either logout and log back into Ubuntu or restart
4. Access Ubuntu One via System->Preferences->Ubuntu One
5. Click on the "Devices" tab
6. Click on the "Connect" button to connect to the Ubuntu One service

thank you,

Changed in ubuntuone-client:
status: New → Confirmed
summary: - UbuntuOne Client doesn't sync anymore
+ UbuntuOne Client doesn't sync; failed to install/upgrade
Cesare Mastroianni (cece) wrote :

Thanks for Your help. Now it seems it works.

I don't know if I should or should not change the bug status to "Fixed" ...

Thanks again.


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