[Lucid] Only folders upload no files

[Duane Hinnen]

16:35 < puiut> the preference window is empty next to my username, name, and email
.......
16:39 < duanedesign> Click on the checkbox next to your computer select 'Remove
                     selected computer'
16:40 < duanedesign> then when you open Ubuntu One from the Me Menu it should
                     prompt you to add your computer again
16:41 < puiut> I did these steps and I added the computer again

after doing this The user ran into another issue.

16:54 < puiut> I selected also a folder to be synchronized; the folder appears on
               the webpage but no files are uploaded

17:23 < puiut> State: QUEUE_MANAGER
17:23 < puiut> connection: With User With Network
17:23 < puiut> description: processing queues
17:23 < puiut> is_connected: True
17:23 < puiut> is_error: False
17:23 < puiut> is_online: True
17:23 < puiut> queues: WORKING_ON_BOTH

[Duane Hinnen (duanedesign)]

users syncdaemon.log

[Marius (felijohn)]

Hi, I am the "puiut" user from the chat.

I had a symlink to a folder in the "Ubuntu One" folder. Since ubuntuone did not handle symlinks and had no user defined folders in Ubuntu 9.10 I stopped using it for a while. Today I updated Ubuntu to beta 10.04 and in Nautilus I used right-click to select the same folder (but outside the "Ubuntu One") to be synchronized on ubuntuone as a user defined folder. The structure of the folder appeared online but no file was uploaded. A few minutes ago I erased the link in "Ubuntu One" folders as well as from the "My Files" part online. Unfortunately, my files are still not synchronized. I uploaded also a separate file online and it did not show up in my "Ubuntu One" folder either.

Thank you,
Marius

[Duane Hinnen (duanedesign)]

Marius,
last night i was able to get a similar behaviour out of my Ubuntu One. I selected a folder outside of Ubuntu One and the folders appeared but the files did not. This morning however I woke up and the files where there. Could you run the command below, replacing ~/Ubuntu\ One with the directory you assigned to Sync. This will tell us how many files there are.

 find ~/Ubuntu\ One | wc -l

Additionally. Could you possibly make a folder and create, or move, a simple text file into it. Then choose it to sync with Ubuntu One. It is my hope that these steps might help us determine if your sync is broken or just slow. Thank you for your continued patience in this matter.

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

Marius,
Have not heard from you in a while and was wondering if this was still an issue for you. If so please run the following command to attach new information to your bug:

apport-collect -p ubuntuone-client 548397

And change the bug 'Status' back to 'New'. You can change the status by clicking the Yellow circle with the exclamation point next to the 'Status' at the top of the page.

thank you and best of luck,
duanedesign

[Launchpad Janitor (janitor)]

[Expired for Ubuntu One Client because there has been no activity for 60 days.]