Downloads do not progress beyond tranferring to Ubuntu One storage

[Josh Smith]

Binary package hint: rhythmbox-ubuntuone-music-store

I've just bought a couple of albums from the store, and the files have transferred over to my Ubuntu One storage, but the music store's "My Downloads" screen is still stuck on "Transferring to your Ubuntu One storage".

I've tried restarting Rhythmbox (and my computer) but with no luck. Apart from logging in to one.ubuntu.com and downloading each file one-by-one, there doesn't seem to be any way to get the music I paid for.

ProblemType: Bug
Architecture: i386
Date: Mon Mar 22 21:06:13 2010
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Beta i386 (20100318)
Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
SourcePackage: rhythmbox-ubuntuone-music-store
Uname: Linux 2.6.32-16-generic i686

[John McGuckian (jaymac)]

This is an issue for me as well. The Ubuntu One daemon seems to be functioning correctly:

john@john-laptop:~$ u1sdtool -s
State: QUEUE_MANAGER
    connection: With User With Network
    description: processing queues
    is_connected: True
    is_error: False
    is_online: True
    queues: IDLE

I have tested my connection to the Ubuntu One account by adding a file via the web interface (which appears in my Ubuntu One folder) and adding a file to the Ubuntu One folder (which also appears on the web interface). I tried to download the tracks about 3 hours ago. They were added to my Ubuntu One account almost immediately and can be downloaded individually, but there is still no sign of them in my Purchased from Ubuntu One UDF. The UDF is definitely active:

john@john-laptop:~$ u1sdtool --list-folders
Folder list:
  id=56a38f94-b2e0-43c1-8705-dc6538fc9727 subscribed=True path=/home/john/.ubuntuone/Purchased from Ubuntu One

[Stuart Langridge (sil)]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 03/22/2010 09:12 PM, Josh Smith wrote:
> Public bug reported:
>
> Binary package hint: rhythmbox-ubuntuone-music-store
>
> I've just bought a couple of albums from the store, and the files have
> transferred over to my Ubuntu One storage, but the music store's "My
> Downloads" screen is still stuck on "Transferring to your Ubuntu One
> storage".
>
> I've tried restarting Rhythmbox (and my computer) but with no luck.
> Apart from logging in to one.ubuntu.com and downloading each file one-
> by-one, there doesn't seem to be any way to get the music I paid for.
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Mar 22 21:06:13 2010
> DistroRelease: Ubuntu 10.04
> EcryptfsInUse: Yes
> InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Beta i386 (20100318)
> Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
> SourcePackage: rhythmbox-ubuntuone-music-store
> Uname: Linux 2.6.32-16-generic i686
>
> ** Affects: rhythmbox-ubuntuone-music-store (Ubuntu)
> Importance: Undecided
> Status: New
>

Sorry to hear that. It sounds like synchronising files to your machine
may be having problems. If you have time to ask in #ubuntuone about
this, the team may be able to help you interactively. Since the files
have appeared in the web interface, this is an ubuntuone-client problem;
reassigning to that package.

 affects ubuntuone-client

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[Twig (pfirth)]

This was a problem for me but now appears to be working. Can anyone else confirm either way?

[Josh Smith (saxsux)]

It seems to be working for me too, Twig.

I've got a few downloads now that are stuck on "Preparing your download", though I imagine that's a separate issue.

[Duane Hinnen (duanedesign)]

I am marking this bug as Invalid as it no longer appears to be a problem for the user. If this problem does become an issue again please come back here and change the Status back to 'New' and attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

thank you,
duanedesign

[xir (simonbennie)]

this bug affects me on a 64bit system. Half the files are viewable on the web interface of ubuntuone, but they don't seem to sync to the system.

I see syncing to "Transferring to your Ubuntu One storage" on rhythembox (0.12.8)
Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu2

~/.cache/ubuntuone/log/syncdaemon.log:

2010-04-02 14:15:28,890 - ubuntuone.SyncDaemon.SDTool - DEBUG - get_info
2010-04-02 14:15:28,894 - ubuntuone.SyncDaemon.SDTool - DEBUG - is_files_sync_enabled
2010-04-02 14:23:31,880 - ubuntuone.SyncDaemon.SDTool - DEBUG - get_info
2010-04-02 14:23:31,883 - ubuntuone.SyncDaemon.SDTool - DEBUG - is_files_sync_enabled

~/.cache/ubuntuone/log/syncdaemon-exceptions.log
 is empty.

This is a pretty vanilla install with only one external ppa

[xir (simonbennie)]

edit, they are all on my ubuntuone web interface, but do not appear to sync to the system

[xir (simonbennie)]

update:

After i added a blank file into the ~/.ubuntuone/Purchased from Ubuntu One

folder to try and force syncing the music disapeared from the ubuntuone webservice.

Note: rhythembox still says transfering

[Duane Hinnen (duanedesign)]

xir's syncdaemon log

[xir (simonbennie)]

sorry why is this invalid. My music store page still shows transferring.

Not trying to be a pest but im going to remark this as new to get a response.

[xir (simonbennie)]

There has been movement on this.

I removed the blank file from the ~/.ubuntuone/Purchased from Ubuntu One

I then placed all the purchased music back into the folder, now the files seem to be half synced to my system.

There is a screen shot of where it stuck at now.

But the music has now appeared twice in my list.

[xir (simonbennie)]

whoops that was the wrong file

[Matt Hancock (matt-l-hancock)]

I just did a clean install of 10.04 beta 2. I purchased the new Gorillaz album. In Rhythmbox, it's said "transferring songs to your Ubuntu One storage" for 50 minutes now, with no evidence of progress. Online, when I sign in to my Ubuntu One account and browse folders, 11 out of 16 songs show up as having been downloaded.

[xir (simonbennie)]

I think that other bug is the duplicate (as this one is older), i have been
providing information on irc #ubunutone to help resolve this.

On 14 April 2010 04:57, David Tomaschik <email address hidden> wrote:

> *** This bug is a duplicate of bug 551755 ***
> https://bugs.launchpad.net/bugs/551755
>
> ** This bug has been marked a duplicate of bug 551755
> some of my songs still haven't downloaded
>
> --
> Downloads do not progress beyond tranferring to Ubuntu One storage
> https://bugs.launchpad.net/bugs/544526
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: New
> Status in “rhythmbox-ubuntuone-music-store” package in Ubuntu: New
>
> Bug description:
> Binary package hint: rhythmbox-ubuntuone-music-store
>
> I've just bought a couple of albums from the store, and the files have
> transferred over to my Ubuntu One storage, but the music store's "My
> Downloads" screen is still stuck on "Transferring to your Ubuntu One
> storage".
>
> I've tried restarting Rhythmbox (and my computer) but with no luck. Apart
> from logging in to one.ubuntu.com and downloading each file one-by-one,
> there doesn't seem to be any way to get the music I paid for.
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Mar 22 21:06:13 2010
> DistroRelease: Ubuntu 10.04
> EcryptfsInUse: Yes
> InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Beta i386 (20100318)
> Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
> SourcePackage: rhythmbox-ubuntuone-music-store
> Uname: Linux 2.6.32-16-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/544526/+subscribe
>

--
Simon Bennie Mchem
Ph.D student

Theoretical chemistry group
School of Chemistry
The University of Manchester
M13 9PL

This email was sent using Ubuntu

[David Tomaschik (matir)]

This bug is older, however the other bug has official comment from Canonical discussing their progress towards a fix for this issue. Thus I believe that bug to be more complete, hence marking this as a duplicate of that bug. They have also confirmed this to be a server-side issue, so any bugs against Ubuntu One Client would be invalid.