the client logs out after connect; upload limit was being set to 0

Bug #519838 reported by Balage on 2010-02-10
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Low
Ubuntu One Client Engineering team

Bug Description

When I click on UbuntuOne tray icon to connect, the application does it but after some seconds it breaks the connection.

ProblemType: Bug
.home.balage..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.balage..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 0
 on = True
.home.balage..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 1
 show_applet = 0
Architecture: i386
CrashDB: ubuntuone
Date: Wed Feb 10 14:24:46 2010
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.1+r273-0ubuntu1~ppa2~jaunty
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=hu_HU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.31-19-generic i686

Balage (regenyi-balazs) wrote :
Duane Hinnen (duanedesign) wrote :

Balage,
Sorry you are having problems with Ubuntu One. Looking at your log files the issue might be the write limit for bandwidth throttling being set to 0. Select preferences from the applet and enter a value in that field. There is a fix being prepared to handle this differently.

Additionally I noticed you are still running the ubuntuone-client from the jaunty PPA. In order to take advantage of the new updates you should install the karmic verson of the client. There was an issue with upgrading from Jaunty to Karmic that prevented Ubuntu One from properly receiving updates. Right before karmic was released, a version bump was performed from 1.0 to 1.1 for ppa; Those who installed jaunty ppa packages, got 1.1 version. After update to Karmic, the upgrade system ignored ubuntuone packages, since base system contained 1.0-something and the ppa version was 1.1.You will need to purge the ubuntuone-client and reinstall it.

First make a back up of your Ubuntu One directory. To do this open a Terminal (Applications > Accesories > Terminal) and run the following:

mv ~/Ubuntu\ One/ ~/Ubuntu\ One_old/

then uninstall ubuntu one

sudo apt-get purge ubuntuone-client* python-ubuntuone-storage*

and to reinstall

sudo apt-get install ubuntuone-client* python-ubuntuone-storage*

Then test it to make sure it is working properly. Put a small text file in the newly created ~/Ubuntu One/ directory and make sure that syncs correctly.
If all goes well, move the files and folders from ~/Ubuntu One_old/ to ~/Ubuntu One/ and the sync should happen.

thank you,
duanedesign

Changed in ubuntuone-client:
status: New → Incomplete

thx duanedesign your helpfull answer!
Balage

2010-02-10 17:14 keltezéssel, duanedesign írta:
> Balage,
> Sorry you are having problems with Ubuntu One. Looking at your log files the issue might be the write limit for bandwidth throttling being set to 0. Select preferences from the applet and enter a value in that field. There is a fix being prepared to handle this differently.
>
> Additionally I noticed you are still running the ubuntuone-client from
> the jaunty PPA. In order to take advantage of the new updates you should
> install the karmic verson of the client. There was an issue with
> upgrading from Jaunty to Karmic that prevented Ubuntu One from properly
> receiving updates. Right before karmic was released, a version bump was
> performed from 1.0 to 1.1 for ppa; Those who installed jaunty ppa
> packages, got 1.1 version. After update to Karmic, the upgrade system
> ignored ubuntuone packages, since base system contained 1.0-something
> and the ppa version was 1.1.You will need to purge the ubuntuone-client
> and reinstall it.
>
> First make a back up of your Ubuntu One directory. To do this open a
> Terminal (Applications> Accesories> Terminal) and run the following:
>
> mv ~/Ubuntu\ One/ ~/Ubuntu\ One_old/
>
> then uninstall ubuntu one
>
> sudo apt-get purge ubuntuone-client* python-ubuntuone-storage*
>
> and to reinstall
>
> sudo apt-get install ubuntuone-client* python-ubuntuone-storage*
>
> Then test it to make sure it is working properly. Put a small text file in the newly created ~/Ubuntu One/ directory and make sure that syncs correctly.
> If all goes well, move the files and folders from ~/Ubuntu One_old/ to ~/Ubuntu One/ and the sync should happen.
>
> thank you,
> duanedesign
>
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>

Balage (regenyi-balazs) wrote :

Hi!

I made your instructions, but the bandwidth settings does not have on
effect on actual bandwidth :(. Any idea?
Balage

2010-02-10 17:14 keltezéssel, duanedesign írta:
> Balage,
> Sorry you are having problems with Ubuntu One. Looking at your log files the issue might be the write limit for bandwidth throttling being set to 0. Select preferences from the applet and enter a value in that field. There is a fix being prepared to handle this differently.
>
> Additionally I noticed you are still running the ubuntuone-client from
> the jaunty PPA. In order to take advantage of the new updates you should
> install the karmic verson of the client. There was an issue with
> upgrading from Jaunty to Karmic that prevented Ubuntu One from properly
> receiving updates. Right before karmic was released, a version bump was
> performed from 1.0 to 1.1 for ppa; Those who installed jaunty ppa
> packages, got 1.1 version. After update to Karmic, the upgrade system
> ignored ubuntuone packages, since base system contained 1.0-something
> and the ppa version was 1.1.You will need to purge the ubuntuone-client
> and reinstall it.
>
> First make a back up of your Ubuntu One directory. To do this open a
> Terminal (Applications> Accesories> Terminal) and run the following:
>
> mv ~/Ubuntu\ One/ ~/Ubuntu\ One_old/
>
> then uninstall ubuntu one
>
> sudo apt-get purge ubuntuone-client* python-ubuntuone-storage*
>
> and to reinstall
>
> sudo apt-get install ubuntuone-client* python-ubuntuone-storage*
>
> Then test it to make sure it is working properly. Put a small text file in the newly created ~/Ubuntu One/ directory and make sure that syncs correctly.
> If all goes well, move the files and folders from ~/Ubuntu One_old/ to ~/Ubuntu One/ and the sync should happen.
>
> thank you,
> duanedesign
>
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>

Hi Balage,

Is the client working for you again? I think the cause of the problem was that you had bandwidth throttling turned on but the upload limit was being set to 0. This is a known bug we're fixing. The way to work around it now is to delete the ~/.config/ubuntuone/syncdaemon.conf file and restart the client. I suggest you don't set the bandwidth limit for the time being.

Thank you,

Joshua

Hi Joshua,

Yes, it works. But I do not know how the upload limit was set to 0.
Now I use limit, and it is works correctly.

Balage

On 2010-02-23 17:12, Joshua Hoover wrote:
> Hi Balage,
>
> Is the client working for you again? I think the cause of the problem
> was that you had bandwidth throttling turned on but the upload limit was
> being set to 0. This is a known bug we're fixing. The way to work around
> it now is to delete the ~/.config/ubuntuone/syncdaemon.conf file and
> restart the client. I suggest you don't set the bandwidth limit for the
> time being.
>
> Thank you,
>
> Joshua
>

Assigning this to ubuntuone-desktop+ as low priority, triaged. The initial issue seems resolved, but there's an existing bug (as Joshua Hoover mentioned) that keeps this issue around.

Changed in ubuntuone-client:
status: Incomplete → Triaged
importance: Undecided → Low
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
summary: - the client logs out after connect
+ the client logs out after connect; upload limit was being set to 0
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