Client keeps disconnecting
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu One Client |
Won't Fix
|
Low
|
Ubuntu One Client Engineering team |
Bug Description
My U1 client applet is refusing to connect. Every time I tell it to, it will change its looks to show that it's connected, and the "Disconnect" menu item turns into "Connect."
This is on a freshly updated & rebooted machine with a fine connection the DC.
I take it there's some sort of error causing the connection to fail, but it's not shown anywhere in the UI that I can see. I looked at the web UI to see if I needed to re-register my machine (leading me to discover bugs 515053 and 515054), but did not see the "add this machine" option offered anywhere so I assume it's not that.
ProblemType: Bug
.home.jtv.
.home.jtv.
[bandwidth_
read_limit = 0
write_limit = 0
on = False
.home.jtv.
[ubuntuone]
connected = True
connect = 0
show_applet = 0
bookmarked = True
Architecture: i386
CheckboxSubmission: 7131a2e6825aee6
CheckboxSystem: 7e42599bda39ea7
CrashDB: ubuntuone
Date: Sun Jan 31 16:57:55 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.1.1+r321-
PackageArchitec
ProcEnviron:
LC_TIME=
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSign
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.31-17-generic i686
Changed in ubuntuone-client: | |
status: | Incomplete → Triaged |
importance: | Undecided → Low |
assignee: | nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+) |
tags: | added: chicharra chicharra-maverick |
Changed in ubuntuone-client: | |
status: | Triaged → Won't Fix |
Jeroen,
I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue?
1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'
2) Open Applications- >Accessories- >Terminal, then run the command: ubuntuone/ log ~/.cache/ ubuntuone/ log_old && mkdir ~/.cache/ ubuntuone/ log
mv ~/.cache/
3) Run the following in a Terminal to open/create this file: ubuntuone/ syncdaemon. conf
gedit ~/.config/
#Add the following 2 lines to this file and save:
[__main__]
log_level = DEBUG
4) Open Ubuntu One Applications- >Internet- >Ubuntu One
5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ ubuntuone/ log/syncdaemon. log & ~/.cache/ ubuntuone/ log/syncdaemon- exceptions. log
You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.
duanedesign