client can not connect to server automatically, event i have click connect button.

Bug #515020 reported by johan wiryawan on 2010-01-31
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client

Bug Description

the client was work well. now, the ubuntu one client stay disconnected event i have click the connect button.
The caption is always "connect". It can't change to "disconnect". My file also can't sync to server.

ProblemType: Bug

 read_limit = 0
 write_limit = 0
 on = False
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
CrashDB: ubuntuone
DistroRelease: LinuxMint 7
Package: ubuntuone-client 1.1.0+r300-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.28-11-generic i686
UnreportableReason: This is not a genuine LinuxMint package

johan wiryawan (johan-wiryawan) wrote :
Duane Hinnen (duanedesign) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue?

1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
  mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in a Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following 2 lines to this file and save:
    log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.


Changed in ubuntuone-client:
status: New → Incomplete
Cesare Mastroianni (cece) wrote :

Dear DuaneDesign,

I followed You instruction (as wrote on Feb 1st). Unfortunately, at steop 5) nor syncdaemon.log nor exceptions.log were written into the logging folder. I only found oauth-login.log. Here it is:

2010-04-06 12:22:32,018:18.3110237122 UbuntuOne.Client.Applet Avvio client Ubuntu One versione 1.1.1

Then I came into "log_old" folder and I've found something maybe relevant ... attached file.

Kind regards.

Cesare Mastroianni (cece) wrote :

This problem was fixed at bug #528203



Changed in ubuntuone-client:
status: Incomplete → Confirmed
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