Ubuntu One Client

Ubuntu One client does not connect

Bug #476697 reported by Brian Vaughan on 2009-11-06

This bug report is a duplicate of: Bug #488413: NoAccessToken: SD crashes when no access token found. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Confirmed	Undecided	John Lenton
	ubuntuone-client (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

Since I upgraded from Jaunty to Karmic, I noticed that Synaptic listed several packages as "local or obsolete," including the Ubuntu One-related packages. I tried following these instructions to uninstall and reinstall the client:

https://answers.edge.launchpad.net/ubuntuone-client/+faq/778

But, the Ubuntu One tray applet indicates that Ubuntu One is not connected. Clicking on "connect" in the tray applet's menu has no apparent effect.

In addition to the instructions in the Web page above, I had deleted the /.local/share/ubuntuone, /.cache/ubuntuone, and /.config/ubuntuone directories from the accounts of other users of this computer, although I don't believe they have ever used Ubuntu One. Also, after the initial reinstall of Ubuntu One, I also tried deleting the "Couch" tokens from Passwords and Encryption Keys, and I tried removing this machine from the list of installed machines via the Web interface. None of these made any difference, and I haven't been prompted for a password.

ProblemType: Bug
.home.brian..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
CheckboxSubmission: 7eaa4d6ae4a7134f2e1e0b081baa5a3a
CheckboxSystem: daed2f3d6643b4a84b4520a2427f8c2b
Date: Fri Nov 6 09:09:13 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: wl nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Tags:

Revision history for this message

Brian Vaughan (bgvaughan) wrote on 2009-11-06:

.home.brian..cache.ubuntuone.log.oauth.login.log.txt Edit (295 bytes, text/plain; charset="utf-8")
.home.brian..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (4.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (218 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (3.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Natalia Bidart (nataliabidart) wrote on 2009-11-25:

Hi all,

thank you very much for your report. I'm forwarding this to the proper manager to investigate further.

tags:	added: no-access-token
Changed in ubuntuone-client (Ubuntu):
status:	New → Confirmed
Changed in ubuntuone-client:
status:	New → Confirmed
assignee:	nobody → John Lenton (chipaca)

Revision history for this message

John Lenton (chipaca) wrote on 2009-12-01:

Brian, can you confirm whether this is still an issue?

Revision history for this message

Brian Vaughan (bgvaughan) wrote on 2009-12-02: Re: [Bug 476697] Re: Ubuntu One client does not connect

Yes. I just launched Ubuntu One from the Gnome menu, and there's the
icon in the notification area that shows it being disconnected.
Right-clicking and selecting "connect" has no apparent effect.

I've been keeping current with patches.

On Tue, 2009-12-01 at 14:39 +0000, John Lenton wrote:
> Brian, can you confirm whether this is still an issue?
>