Client won't connect to One or allow authentication

Bug #470056 reported by jodrre
36
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
New
Undecided
Unassigned

Bug Description

Doesn't connect, and the website doesn't allow you to add a new computer that way.

Tried uninstalling and reinstalling but activation site never appeared.

ProblemType: Bug
.home.joedrre..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.joedrre..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = True
 read_limit = -1
 write_limit = -1
.home.joedrre..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
CrashDB: ubuntuone
Date: Sun Nov 1 21:01:59 2009
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.1+r273-0ubuntu1~ppa2~jaunty
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
jodrre (jodrre) wrote :
Revision history for this message
Karl Rixon (karl-rixon) wrote :

Same here.

/home/karl/.cache/ubuntuone/log/oauth-login.log:
----------------------------
Starting Ubuntu One client version 1.0.2
Unable to contact NetworkManager
----------------------------

I use Wicd - is NM a requirement?

Revision history for this message
effell (effell) wrote :

Have the problem and also using wicd.

Revision history for this message
bitman (bitman1er) wrote :

the same for me :

Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager
Démarrage du client Ubuntu One version 1.0.2
Unable to contact NetworkManager

etc etc ...

anooying cause I have the ath9k/NM disco bug, so I cant use it ...

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Karl,

NetworkManager it is a dependency, so you need to have it running for ubuntuone-client to work.

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hi!

can you please the content of the ~/.config/ubuntuone/syncdaemon.conf file?

You should have something like this:

nessita@dali:~$ cat ~/.config/ubuntuone/syncdaemon.conf
[bandwidth_throttling]
on = False
read_limit = 0
write_limit = 0

If your config has

on = True

Please quit the client through the task bar, change the throttling setting, and start it again. It should work :-)

Let us know if this helps!

tags: added: throttling-true
Revision history for this message
Karl Rixon (karl-rixon) wrote :

Hi Naty - yesterdays release of 1.1+r27 in the PPA fixed the issue for me with WICD. My syncdaemon.conf does have on = True though, but everything is working for me.

karl@karl-laptop:~$ cat .config/ubuntuone/syncdaemon.conf
[bandwidth_throttling]
on = True
read_limit = 0
write_limit = 0

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

I'm sorry to hear Ubuntu One isn't working properly for you. Fortunately, I think there is a workaround for this problem as I believe it's related to bug 455544 which occurs when the bandwidth preferences are set too low (or to the defaults). If you delete ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client, you should be able to connect. Thank you, Joshua

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