U1 lost data. Recovery HELP!!!!

[jyk]

Hi,

Yesterday (Tuesday 27 October), I made a clean install of Ubuntu 9.10 on a machine where Ubuntu 9.04 was previously installed. When I connected to U1, almost all my data got lost!!!

Right now, I have no copy of this data, on any of my computers. For some unknown reason, U1 decided to delete the data from another computer that was connected at the same moment.

This is dramatic for me.

Is there a way to recover this lost data?

Urgent!!

Thanks for your help,
Jeremy.

[Elliot Murphy (statik)]

Hi Jeremy, I'm very sorry about the data loss. This is a use case which we have tested successfully, so we'll need to get some additional information in order to investigate. I've assigned the bug to Facundo who is investigating a similar report, we'll look at this right away.

[Elliot Murphy (statik)]

I wonder whether this might be related to bug#462230

[jyk (jykaminski)]

It seems to be related.

I can provide any information you need.

Is there any way to recover the lost data?

Thanks.

[Facundo Batista (facundo)]

jyk, we will need the logs for further analysis...

Those are located in $HOME/.cache/ubuntuone/log

If you compress that folder and attach it here, it would be great!

Thank you for your time and help!

[jyk (jykaminski)]

Please find here the log file found in the computer, which still runs under Ubuntu 9.04. I will post the log from the another computer, running on Ubuntu 9.10, later on.

[jyk (jykaminski)]

Please find here the log from the computer running Karmic.

Is there any chance to recover the data?
Thanks.

[Facundo Batista (facundo)]

I found a bug in #462230 that most probably explain this case, based on what the user tells.

[Joshua Hoover (joshuahoover)]

I changed to duplicate of bug 462828 since that's the one we're using to track progress against.

[Elliot Murphy (statik)]

Hello jyk, I think we were able to recover your files. You should see a new folder named deleted- with a bunch of numbers at the end. inside that folder should be all your files, and you can move them back to the original location and delete the new folder. I'm sorry for the trouble, and we've identified what caused this problem and are fixing it now (we've also written some careful unit tests around this code to ensure that it never happens again).

[aleph4 (aleph4)]

Hello,
I had a similar problem when I installed Ubuntu One on my netbook. All is fine now but some folders got cleared up. This was a while ago so I don't know if you can help me but If you could that would be great.

My username is aleph4