"UbuntuOne is updating your files," but eventually not.

[Forrest Sheng Bao]

Binary package hint: ubuntuone-client

I installed a fresh Ubuntu 9.10 beta on my computer.

After I started UbuntuOne-client via Applications - > Internet - > UbuntuOne, the icon on GNOME system tray showed it was not connected. I opened the Ubuntu One folder under my home directory, it also showed that it was not connected.

But, when I copied files into Ubuntu One folder under my home directory, a system notification came up saying that "UbuntuOne is updating your files." Well, that was not true...Apparently, it was not even connected.

ProblemType: Bug
Architecture: i386
CheckboxSubmission: 9c2a82c18d2c203f6a5a307278d21d02
CheckboxSystem: daed2f3d6643b4a84b4520a2427f8c2b
Date: Sat Oct 24 10:42:10 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: ubuntuone-client 0.95.1-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-11.36-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-11-generic i686

[Joshua Hoover (joshuahoover)]

Hi Forrest,

My apologies for the connection issues you've been experiencing and the inconvenience this has caused you. It appears you were affected by an intermittent server side issue that is being addressed. Can you try to connect again and let me know if you are still having problems?

Thank you,

Joshua

[Notsonoble (noble-hays)]

I'm having this issue as well... I also get 503 Service Unavailable in the web browser when trying to upload manually.

[pavlos (pavnowak)]

hello, first and foremost I'd like to make clear that I find the ubuntu one a fantastic idea and well executed this far.
with all beta testing there is bound to be some glitches and I'm very-VERY happy to be part of this new beginning!!

I'm NOT very good with understanding tech talk so I'll just ad info simply

i've tried uploading files directly to ubuntu one from the web site and it takes for-ever (not literaly) meaning that uploading occurs at 25-30 kB/sec (if lucky) although I've got a good connection. NONETHELESS this is also the upload speed by witch my gmail account picks up files that I wish to email/share... could it be something with ubuntu 9.10 uploading speed or packaging? (i nearly have no idea what i'm talking about here, so excuse if i just said something completely and utterly invalid)

so then I found out about the ubuntu one file ON my computer and tried to sync files from there. No luck or too slow. after googling a little bit I compressed and split my files to 10kB packages at which point ubuntu one gave a files are up to date note and stayed off line.

when I switch my computer on it says that it is updating and then goes into disconnected mode with a "files are up to date" message

Is there a specific compression that would "assist" package up-loading?

thanks for your work on this grate idea!
pavlos

[Facundo Batista (facundo)]

Hi!

We would need DEBUG logs to find the issue here.

You should do the following:

1. stop the syncdaemon client and be sure it's fully stopped ("ps -eaf | grep ubuntuone-client" should give you nothing).

2. put a file named syncdaemon.conf in your $HOME/.config/ubuntuone directory with the following information:

[__main__]
log_level = DEBUG

3. restart the client.

4. attach here the logs, just zip you $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

Thanks for your time and help!

[Antoine (ve-antoine)]

OK I've done this too. I get :

> 2009-12-15 17:46:50,943 - ubuntuone.SyncDaemon.ActionQueue - ERROR - Protocol version error
> 2009-12-15 17:46:51,072 - twisted - ERROR - Unhandled error in Deferred:
> 2009-12-15 17:46:51,073 - twisted - ERROR - Unhandled Error
> Traceback (most recent call last):
> Failure: twisted.internet.error.ConnectionLost: Connection to the other side was lost in a non-clean fashion: Connection lost.

Here is my "dpkg -s"

Package: ubuntuone-client
Status: install ok installed
Priority: optional
Section: net
Installed-Size: 460
Maintainer: Ubuntu MOTU Developers <email address hidden>
Architecture: all
Version: 1.0.2-0ubuntu2
Replaces: nautilus-ubuntuone, ubuntuone-oauth-login, ubuntuone-storagefs
Depends: python-ubuntuone-client (= 1.0.2-0ubuntu2), python-configglue, python-apport
Conflicts: nautilus-ubuntuone, ubuntuone-oauth-login, ubuntuone-storagefs
Description: Ubuntu One client
 Ubuntu One is a suite of on-line services. This package contains the
 synchronization daemon for the Ubuntu One file sharing service.
Homepage: https://ubuntuone.com
Original-Maintainer: Rick McBride <email address hidden>

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.