Ubuntu One Client

Ubuntu One applet can't connect

Bug #452164 reported by Angel Aguilera on 2009-10-15

This bug report is a duplicate of: Bug #451670: no HTTPSConnection._tunnel_host in python <= 2.6.2. Edit Remove

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Incomplete	Undecided	Unassigned

Bug Description

The Ubuntu One client applet appears disconnected. When left-clicking on the applet and selecting "Connect", the following lines appear in syncdaemon.log:

2009-10-15 15:31:01,045 - ubuntuone.SyncDaemon.DBus - ERROR - Can't get the auth token
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 1073, in connect
    access_token = self.main.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 298, in get_access_token
    return self.oauth_client.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 338, in get_access_token
    raise NoAccessToken("No access token found.")
NoAccessToken: No access token found.

ProblemType: Bug
.home.angel..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 0
Architecture: amd64
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
Package: ubuntuone-client 1.0.0+r255-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
PATH=(custom, user)
LANG=es_ES.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.28-15-generic x86_64
UnreportableReason: Este no es un paquete Ubuntu genuino

Tags:

Revision history for this message

Angel Aguilera (angel-aguilera) wrote on 2009-10-15:

.home.angel..cache.ubuntuone.log.oauth.login.log.txt Edit (103.6 KiB, text/plain; charset="utf-8")
.home.angel..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.6 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (290 bytes, text/plain; charset="utf-8")

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-10-15:

Hi Angel,

I apologize for the errors you've been getting. We were having some server issues that we think should be better now. Can you try to connect again and let me know if it works for you? You should see a browser window prompt you for a login and may need to authorize your machine for your account after you're logged in.

Thank you,

Joshua

Changed in ubuntuone-client:
status:	New → Incomplete

Revision history for this message

Angel Aguilera (angel-aguilera) wrote on 2009-10-16:

I'm sorry. The problem still persists today (FYI, I rebooted the system and issued "aptitude update; aptitude full-upgrade", just to check I had the newest version of ubuntu one). Log fragment follows:

2009-10-16 10:25:15,944 - ubuntuone.SyncDaemon.DBus - ERROR - Can't get the auth token
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 1073, in connect
    access_token = self.main.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 298, in get_access_token
    return self.oauth_client.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 338, in get_access_token
    raise NoAccessToken("No access token found.")
NoAccessToken: No access token found.

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-10-16:

Hi Angel,

My apologies for the inconvenience this has caused you. It is related to continuing support for Python 2.6.2 and we're actively working on a solution. I'm marking this bug as a duplicate so that it gets tracked properly.

Thank you,

Joshua