Ubuntu One connect problem

[heinvdm]

This morning Ubuntu One started a web browser and re-directed to launchpad asking for sign-on. After entering details a screen appeared asking if this computer should be added. Selecting "Add This Computer" redirects to :

http://localhost:60910/?nonce=xxxxxxxxx&oauth_token=xxxxxxxxxxxxxxxxxx&oauth_verifier=xxxxxxxxxxxxxxxxxxxxxxxxx&return=https://one.ubuntu.com

(Note detail above changed to xxxxxx by me) There is however no process on the local system listening on port 60910 leading to a "Firefox can't establish a connection to the server at localhost:60910." error.

Ubunto One client on the system can no longer connect to update files.

ProblemType: Bug
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: ubuntuone-client 0.96.0+r231-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.28-15-generic i686
UnreportableReason: This is not a genuine Ubuntu package

[Joshua Hoover (joshuahoover)]

My apologies for the problems you were seeing with Ubuntu One. We were having some issues on the server side that should be resolved now. Please try restarting the Ubuntu One Client and let me know if you're still experiencing the same problems.

Thank you,

Joshua

[James (jamesasgrim)]

I had this issue earlier today (about 8:30am GMT) when I started my laptop. I have just restarted my laptop and again I could not log on with similar error (the port on mine was 49683 however). The Ubuntu One icon in my notification area displays an X in red box. If I right click the Ubuntu One client icon and "Go to Web", I can view my folders as normal. If I right click it and "Open Folder", it takes me to my local folder in Nautilus. I press "Connect" on the "Ubuntu One File Sharing" bar, it turns grey and says "Connecting" and stops there. Like the original reporter, I checked netstat but there is no port open like 49683.

[Joshua Hoover (joshuahoover)]

Hi James,

It seems that I spoke too soon. We are still working on a fix for this overall server side issue so you may still see this problem, though more users appear to be getting past this error now. If you haven't already, please make sure you have the latest update and try again later in the day today.

Thank you,

Joshua

[James (jamesasgrim)]

Firefox popped up this morning with the request for login but I discarded without trying to log in. After that, Ubuntu's update notification suggested I updated Ubuntu One client and a couple of Ubuntu One python packages, which I updated. I have just logged on again now and Firefox did not pop up this time as it did previously, but the client icon still has the red boxed X. Clicking the icon and "Connect" does not change it. Clicking "Open Folder" is the same as yesterday - clicking "Connect" does not seem to work either.

I just right clicked the icon and "Go to Web" and my files did not appear in the page. After a couple of refreshes, my files appeared.

Is there a log somewhere I can upload that might help diagnose what is causing the issue?

[Joshua Hoover (joshuahoover)]

Hi James,

OK, you probably should be getting the web page showing up. If you can attach ~/.cache/ubuntuone/log/oauth-login.log and ~/.cache/ubuntuone/log/syncdaemon-exceptions.log that will help us troubleshoot this further.

Thank you,

Joshua

[James (jamesasgrim)]

The oauth-login.log just has this a few times:
Starting Ubuntu One client version 1.0.0

The syncdaemon-exceptions.log was empty until I clicked the client icon and hit "Connect", where this was put in the log:

NoAccessToken: No access token found.
2009-10-16 23:26:55,968 - ubuntuone.SyncDaemon.DBus - ERROR - Can't get the auth token
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 1073, in connect
    access_token = self.main.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 298, in get_access_token
    return self.oauth_client.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 338, in get_access_token
    raise NoAccessToken("No access token found.")
NoAccessToken: No access token found.

[Linghao Zhong (linghaozhong)]

I have the same problem starting a couple days ago (cannot remember exact date). My oauth-login.log has contents, and some lines are attached. It does not have lines with time tag of today (2009-10-16), but the file's date is today. Hope this helps for debug.

2009-10-15 17:28:44,842:842.804908752 UbuntuOne.OAuthDesktop.auth No preexisting tokens found
2009-10-15 17:28:44,843:843.072891235 UbuntuOne.OAuthDesktop.auth Trying to fetch the token from the keyring
2009-10-15 17:28:44,843:843.913078308 UbuntuOne.OAuthDesktop.auth No preexisting tokens found
2009-10-15 17:28:44,845:845.227956772 UbuntuOne.OAuthDesktop.auth Access token was not in the keyring
2009-10-15 17:28:44,845:845.398902893 UbuntuOne.OAuthDesktop.auth Checking whether we are online
2009-10-15 17:28:44,853:853.317022324 UbuntuOne.OAuthDesktop.auth Unable to connect to NetworkManager. Trying anyway.
2009-10-15 17:28:44,853:853.527069092 UbuntuOne.OAuthDesktop.auth Creating a request token to begin access request
2009-10-15 17:28:44,853:853.677988052 UbuntuOne.OAuthDesktop.auth Creating a listening temp web server
2009-10-15 17:28:44,854:854.242086411 UbuntuOne.OAuthDesktop.auth Webserver listening on port '<<class 'twisted.internet.tcp.Port'> of twisted.web.server.Site on 42252>'
2009-10-15 17:28:44,854:854.954957962 UbuntuOne.OAuthDesktop.auth Making token request
2009-10-15 17:28:44,855:855.094909668 UbuntuOne.OAuthDesktop.auth Making a token request
2009-10-15 17:28:44,884:884.093999863 UbuntuOne.OAuthDesktop.main maybe_login() D-Bus message received with realm='https://ubuntuone.com', consumer_key='ubuntuone'
2009-10-15 17:28:44,884:884.322881699 UbuntuOne.OAuthDesktop.main Currently in the middle of OAuth: rejecting this
2009-10-15 17:28:44,885:885.332107544 UbuntuOne.OAuthDesktop.main maybe_login() D-Bus message received with realm='https://ubuntuone.com', consumer_key='ubuntuone'
2009-10-15 17:28:44,885:885.497093201 UbuntuOne.OAuthDesktop.main Currently in the middle of OAuth: rejecting this
2009-10-15 17:28:45,897:897.23610878 UbuntuOne.OAuthDesktop.auth Redirected to: https://one.ubuntu.com/oauth/request/
2009-10-15 17:28:46,985:985.650062561 UbuntuOne.OAuthDesktop.auth Token successfully requested
2009-10-15 17:28:46,986:986.534118652 UbuntuOne.OAuthDesktop.auth Opening 'https://ubuntuone.com/oauth/authorize/?oauth_token=bJ42wFDSf7vZ47L204Dx&description=nickel' in the browser
2009-10-15 17:38:44,854:854.017019272 UbuntuOne.OAuthDesktop.auth Stopping temp webserver
Starting Ubuntu One client version 1.0.0
Unable to contact NetworkManager
Starting Ubuntu One client version 1.0.0
Unable to contact NetworkManager
Starting Ubuntu One client version 1.0.1
Unable to contact NetworkManager
Starting Ubuntu One client version 1.0.1
Unable to contact NetworkManager
Starting Ubuntu One client version 1.0.1
Unable to contact NetworkManager

[Joshua Hoover (joshuahoover)]

My apologies for the inconvenience this has caused you. The good news is that we have released a fix. If you update to our latest release this problem should be resolved.

The NetworkManager line in the last comment may be because NetworkManager is not being used. We require the use of NetworkManager.

Thank you,

Joshua

[Joshua Hoover (joshuahoover)]

Hi James,

My apologies for the inconvenience this has caused you. The good news is that we have released a fix. If you update to our latest release this problem should be resolved.

Thank you,

Joshua

[mvelten (m-velten)]

On my System Ubuntu One cannot connect too. There are these messages in ~/.cache/ubuntuone/log/syncdaemon-exceptions.log:
2009-11-02 22:29:10,200 - ubuntuone.SyncDaemon.ActionQueue - ERROR - Protocol version error
2009-11-02 22:29:10,325 - twisted - ERROR - Unhandled error in Deferred:
2009-11-02 22:29:10,325 - twisted - ERROR - Unhandled Error
Traceback (most recent call last):
Failure: twisted.internet.error.ConnectionLost: Connection to the other side was lost in a non-clean fashion: Connection lost.

These messages only appear shortly, after a second the file is empty again...

[Guillermo Gonzalez (verterok)]

HI mvelten,

I think you'r hitting Bug #455544

Regards,