Files not uploading
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu One Client |
Expired
|
Low
|
Unassigned |
Bug Description
I have moved several files into Ubuntuone folder
Ubuntuone icon in the upper panel shows "Updating files" on mouseover
Checking by web -- no changes; no files uploaded (about one hour later)
running "System monitor" shows no network activity
total file space to upload is approx. 800MiB
questions:
1. Am I doing this correctly?
2. How long should I wait before giving up?
Thanks,
Mike
mailto:
Joshua Hoover (joshuahoover) wrote : | #1 |
Daniel Ejsing-Duun (zilvador) wrote : | #2 |
I got the same error. In the log directory, I've got six empty files (0 bytes) with 'exception' in the name...and all of them from before I put the non-shared files into my directory.
These files don't show up on the webpage.
Oh...and if I click on the Ubuntuone tray icon a gray text says that my files are updated. :S
Joshua Hoover (joshuahoover) wrote : | #3 |
Hi Zilvador, I'm sorry to hear that you're having a similar issue. If you don't have any info in the exception logs, can you please attach:
~/.cache/
Thanks!
Joshua
Daniel Ejsing-Duun (zilvador) wrote : | #4 |
Joshua Hoover (joshuahoover) wrote : | #5 |
Zilvador, Thank you for the log file! I looked through it and didn't see anything that would tell me there was a problem. I'm going to have one of our devs look at it and see if they can find anything that I may have missed. Thanks, Joshua
Changed in ubuntuone-client: | |
status: | New → Triaged |
tags: | added: foundations+ |
Changed in ubuntuone-client: | |
assignee: | nobody → Lucio Torre (lucio.torre) |
MikeR (mike-rechtman) wrote : | #6 |
@Joshua, as per your email:
list of file including *exception* :
dir ~/.cache/
total 1.5M
-rw-r--r-- 1 mike mike 21K 2009-09-09 18:45 oauth-login.log
-rw-r--r-- 1 mike mike 0 2009-09-09 18:45 syncdaemon-
-rw-r--r-- 1 mike mike 0 2009-09-03 17:49 syncdaemon-
-rw-r--r-- 1 mike mike 8.5K 2009-09-07 06:40 syncdaemon-
-rw-r--r-- 1 mike mike 0 2009-09-07 23:24 syncdaemon-
-rw-r--r-- 1 mike mike 0 2009-09-08 07:34 syncdaemon-
-rw-r--r-- 1 mike mike 0 2009-09-08 14:14 syncdaemon-
-rw-r--r-- 1 mike mike 117K 2009-09-09 20:49 syncdaemon.log
-rw-r--r-- 1 mike mike 507K 2009-09-07 13:03 syncdaemon.
-rw-r--r-- 1 mike mike 63K 2009-09-07 23:23 syncdaemon.
-rw-r--r-- 1 mike mike 228K 2009-09-08 07:33 syncdaemon.
-rw-r--r-- 1 mike mike 258K 2009-09-08 14:12 syncdaemon.
-rw-r--r-- 1 mike mike 269K 2009-09-09 18:42 syncdaemon.
note that most of the *exception* files are empty
I have managed to upload several files using the "Upload" arrow in the web interface.
However one file of just over 800MiB seems to upload at an average of 20KB/sec, or less, which means it would take the better part of a day, and uploading seems to stop at the slightest interference and does not resume.
I am running an up-to-date Jaunty, and my upload speed should be at least around 50KB/sec (on an ADSL line)
MikeR (mike-rechtman) wrote : | #7 |
Changed in ubuntuone-client: | |
importance: | Undecided → High |
MikeR (mike-rechtman) wrote : | #8 |
There was an upload of updated ubuntuone files recently, but the situation has not improved.
Still no network activity after placing files in Ubuntu One folder, though momentarily a notification appeared to tell me that my files are being uploaded.
Is there any prognosis?
MikeR (mike-rechtman) wrote : | #9 |
I don't know what changed, but after several reboots (for other reasons) uploading from Ubuntu One folder has been working for the past hour approx.
Bug is not marked Fixed, but who cares...
What changed?
MikeR (mike-rechtman) wrote : | #10 |
Correction: I was too optimistic.
Six smaller files uploaded well, one larger (approx 410MB) file showed as uploading, but did not complete uploading, Only the first six files appear on web page. I am currently trying to upload the seventh file using the 'upload' link on the web page. Clicking on the Ubuntu One icon shows "All your files are updated" -- which is incorrect!
MikeR (mike-rechtman) wrote : | #11 |
Could what happened to me yesterday (29th) be related to bug #437518? Seems similar, on the face of it
Facundo Batista (facundo) wrote : | #12 |
MikeR: We fixed a bug in a situation very similar to this, a couple of weeks ago.
The fix is now relesased... could you please check if this still happens to you?
Thanks for your time and help!
Changed in ubuntuone-client: | |
status: | Triaged → Incomplete |
MikeR (mike-rechtman) wrote : | #13 |
Have only just completed upgrade to Karmic.
I will test uploading during Sunday or Monday
balteo (balteo) wrote : | #14 |
Same problem for me. Problem is that I can't upgrade to Karmic from Jaunty. Any fix available?
Thanks in advance,
Julien.
Joshua Hoover (joshuahoover) wrote : | #15 |
balteo, If you are using the PPA test version, then you can do an update and install the latest version of Ubuntu One. The PPA version is the only one available to Jaunty users. If you're still having problems, please right-click on the Ubuntu One client and select "Report a Problem". Please provide as many details as possible about what the issue is and the steps you're taking that get you to the problem. Thank you, Joshua
John Lenton (chipaca) wrote : | #16 |
MikeR: ping?
MikeR (mike-rechtman) wrote : | #17 |
Sorry, should have commented earlier.
Small files still, as before, upload without error.
Larger files fail to upload. UbuntuOne icon shows "You files are updated" -- All lies!!
However larger files can be uploaded using u1sync and sometimes "Upload" fromweb page.
There have been (several?) updates since my previous comment; Perhaps there is a basic fault in my setup, but the notification should not be that 'all files are updated' when not all files appear on the 'Files' web page.
MikeR (mike-rechtman) wrote : | #18 |
bump!
Michael Bewley (michael-bewley) wrote : | #19 |
Yeah, I get this too. I spoke to one of the devs about it maybe 2 months ago, and the resolution is "they should eventually upload". I use my PC every day - it's gone up to about 5.3GB synced, of maybe 25GB (on a 50GB account). It's been on 5.3GB synced for at least a couple of weeks now, and disk thrashes for maybe 10 mins every single time i log on. Not cool!
MikeR (mike-rechtman) wrote : | #20 |
Looks a lot like Bug #413305
Whether identical or not, U1 seems definitely "unready for prime time"
It would be impossible, for instance, to present a reasonable business case for serious (read commercial) use.
MikeR (mike-rechtman) wrote : | #21 |
bump
Michael Bewley (michael-bewley) wrote : | #22 |
So, I'm the schmuck paying $10 a month for a service that doesn't work? Poor business case indeed...
A dev tried to help me out a while back, and his conclusion was "it should all eventually sync up". I've checked a particular spreadsheet file in the web interface - hadn't been updated for 18 days, 2 months (would've thought you'd put them the other way around...), and I edit it regularly (every week at least). My computer gets left on 24/7 and logged in, with restarts several times a week. It disk thrashes for maybe 10 mins every time I log in, due to the U1 process. Help?
I have 3 log files with "exceptions". 2 are blank, the other (from 4 days ago) has some exceptions (recently dragged a folder with some source code in it into a synced folder):
Michael Bewley (michael-bewley) wrote : | #23 |
- syncdaemon-exceptions.log.2010-02-05_21-30-21 Edit (6.5 KiB, text/plain)
My log (the only non empty exception one)
Roman Yepishev (rye) wrote : | #24 |
Hello Michael and Mike,
Let's bring more attention to this bug.
First of all, we need the version of ubuntuone-client package installed:
$ apt-cache policy ubuntuone-client.
To get more info out of the logs:
Quit ubuntuone-client completely, using the applet quit menu entry and then instructing syncdaemon to shut down:
$ u1sdtool -q
If you are running a PPA version, you might need to kill ubuntuone-login process.
This will make sure that no ubuntuone filesync-related processes are running.
Afterwards, cleanup the logs directory - ~/.cache/
After this is done, add the debug statement to ~/.config/
[__main__]
log_level = DEBUG
This will instruct syncdaemon to output more info to the logs to help diagnose the issue.
Now start ubuntuone-
You can enumerate the files that are still waiting to be uploaded using the script that is attached to bug #488232.
When you see that files are not uploaded, attach ~/.cache/
MikeR (mike-rechtman) wrote : | #25 |
- syncdemon.log Edit (126.8 KiB, text/plain)
1. Cannot find a packege ubuntuone-client:
mike@ubuntu:
W: Unable to locate package ubuntuone-client.
2. Left-click on applet shows: your files are up-to-date
3. u1sdtool shows:
mike@ubuntu:
Current uploads: 0
Current downloads: 0
-- this is *after* I placed new (uncopied) files in ~/Ubuntu\ One directory
4. mike@ubuntu:
/home/mike/Ubuntu One/Ubuntu Upgrade.odt
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
Facundo Batista (facundo) wrote : | #26 |
Hello Mike!
Sorry to hear that you're having trouble with those big files.
We know we should be managing them better, and we plan to have resumable uploads in the future, so when something happens with your client or network, you don't need to start uploading it again.
You can track the development of that feature in the bug #327708 [0] (it would be a great idea to go to this bug and say that it does affect to you too, to increase its visibility).
If you have any issue with other files, or you want for us to investigate and be able to tell you why the upload of the big files need to start again (most probably network hiccups), we would need the server logs as Roman indicated in comment #24 in this bug.
Remember that if you have any doubt or need any kind of help it may be quicker to contact us in the #ubuntuone IRC channel, on Freenode. You can ping me directly, my nick is facundobatista.
Thanks for your time and help!
[0] https:/
Roman Yepishev (rye) wrote : | #27 |
Mike, it looks like your issue is filed as bug 517361.
Michael Bewley, could you please provide the log as per comment #24 to help decide whether this bug report can be marked as a duplicate of bug #517361?
tags: | added: stuck-working-on-metadata |
MikeR (mike-rechtman) wrote : | #28 |
As far as I can tell, this bug chronologically precedes bug 517361, and I don't have enough familiarity with the innards of ubuntuone to tell whether they have the same root cause.
When I try to access https:/
I see "Sorry, you don't have permission to access this page"
The fact that effort is spread over several bug reports does not make any of them less urgent or important.
I reiterate comment #20.
Mike
Michael Bewley (michael-bewley) wrote : Re: [Bug 426930] Re: Files not uploading | #29 |
Hi Facundo,
I'm pretty certain it has nothing to do with large files. I have large
numbers of files - documents, photos, video clips etc., adding up to maybe
25GB. I typically leave my PC on 24/7, and restart or log out/in maybe 3-4
times a week. It has made no progress whatsoever from 5.3GB uploaded (as
described by the web app) in 2 months.
It disk thrashes for maybe 10 mins at every log in, sometimes claims to be
uploading files, sometimes that they are all synced, but never makes any
actual progress (or hasn't in 2 months). Any ideas?
Mike
On 10 February 2010 02:15, Facundo Batista <email address hidden> wrote:
> Hello Mike!
>
> Sorry to hear that you're having trouble with those big files.
>
> We know we should be managing them better, and we plan to have resumable
> uploads in the future, so when something happens with your client or
> network, you don't need to start uploading it again.
>
> You can track the development of that feature in the bug #327708 [0] (it
> would be a great idea to go to this bug and say that it does affect to
> you too, to increase its visibility).
>
> If you have any issue with other files, or you want for us to
> investigate and be able to tell you why the upload of the big files need
> to start again (most probably network hiccups), we would need the server
> logs as Roman indicated in comment #24 in this bug.
>
> Remember that if you have any doubt or need any kind of help it may be
> quicker to contact us in the #ubuntuone IRC channel, on Freenode. You
> can ping me directly, my nick is facundobatista.
>
> Thanks for your time and help!
>
> [0] https:/
>
> --
> Files not uploading
> https:/
> You received this bug notification because you are a direct subscriber
> of the bug.
>
Michael Bewley (michael-bewley) wrote : | #30 |
Installed: 1.1+r273-
Candidate: 1.1+r273-
Version table:
*** 1.1+r273-
100 /var/lib/
1.0.3-0ubuntu1 0
500 http://
1.0.2-0ubuntu1 0
500 http://
(system is a jaunty upgraded to karmic, latest updates)
$ u1sdtool -q
Didn't shut down the sync daemon (ubuntuone-
$rm ~/.cache/
added line to config
Started applet again at 18:02:45. Disk thrashing commenced.
Disk thrashing stoped at 18:04:45. Applet appeared with arrow symbol, and "updating files" flashed a few times. Disk thrashing recommenced.
While arrow icon still displayed, left clicking shows message "Your files are up to date". Bit odd?
18:08:37 - got bored (no change, still thrashing). Ran script from *488232 to get status. 18:09:16 - error message appeared in bash:
Error: [Failure instance: Traceback (failure with no frames): <class 'dbus.exception
]
Still thrashing, let it go for a while...
18:13:30 - killed that python script, as the process wasn't doing anything (0% CPU usage).
Michael Bewley (michael-bewley) wrote : | #31 |
18:17:14 - still no change - arrow icon (uploading) still there, still says "your files are up-to-date" if I left click, and still disk thrashing.
Uploading the syncdaemon.log just for kicks.
Michael Bewley (michael-bewley) wrote : | #32 |
18:27:15 - just noticed the icon has changed back to the cloud (maybe in the last couple of mins). Still says "your files are up-to-date" if I left click, and still disk thrashing.
Michael Bewley (michael-bewley) wrote : | #33 |
- syncdaemon-exceptions.log Edit (1.8 KiB, text/plain)
Ooh, and there's an exceptions log that's appeared too
Roman Yepishev (rye) wrote : | #34 |
Here's the error message Michael got in his syncdaemon-
exceptions.
IN_Q_OVERFLOW is emitted when the appropriate queue is full and can't take more events. If this event occurs frequently you should read events faster and eventually increase the limit for queues. This limit can be read and changed by reading/changing the appropriate procfs file (/proc/
So it looks like syncdaemon on Michael's machine has some issue with inotify, this needs to be investigated further.
Syncdaemon on Mike's machine is stuck in WORKING_
These bugs don't have a defined reason at the moment so it will take some time to reproduce them.
[1] http://
Michael Bewley (michael-bewley) wrote : | #35 |
Sorry, there's a bit more (posted it in the wrong bug - #517361):
* syncdaemon-
18:39:20 - message "there was a fatal error in ubuntu one" popped up. Disk thrashing stopped. Icon is now arrows and "!"
Michael Bewley wrote 19 minutes ago: #7
* syncdaemon.log (555.9 KiB, text/plain)
Michael Bewley wrote 17 minutes ago: #8
Oops, those last 2 message were meant for #426930
Michael Bewley (michael-bewley) wrote : | #36 |
Bump! Still happening every time I log in. Any chance of some help? Happy to do debugging etc., but I'm just frustrated, as I can't actually use Ubuntu One, and haven't been able to for a good few months (and I'm paying for the 50GB space upgrade...)
Roman Yepishev (rye) wrote : | #37 |
Michael, could you please run the diagnose script described at https:/
Roman Yepishev (rye) wrote : | #38 |
Re: Syncdaemon on Mike's machine is stuck in WORKING_
Roman Yepishev (rye) wrote : | #39 |
Hm, I am curious about this entry from Michael's syncdaemon.log:
2010-02-10 18:39:16,348 - ubuntuone.
2010-02-10 18:39:16,348 - ubuntuone.
2010-02-10 18:39:16,367 - ubuntuone.
2010-02-10 18:39:16,367 - ubuntuone.
2010-02-10 18:39:16,710 - ubuntuone.
2010-02-10 18:39:16,711 - ubuntuone.
...
2010-02-10 18:39:16,743 - ubuntuone.
2010-02-10 18:39:16,743 - ubuntuone.
it looks like syncdaemon attempts to connect twice.
MikeR (mike-rechtman) wrote : | #40 |
@Roman:
mike@ubuntu:~$ python ubuntuone-
Checking your Ubuntu One client...
Reading package lists... Done
Building dependency tree
Reading state information... Done
No issues were detected.
mike@ubuntu:~$
also:
mike@ubuntu:~$ python u1sdstatus.py
/home/mike/Ubuntu One/Ubuntu Upgrade.odt
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
mike@ubuntu:~$
(These lines have not changed over the past week. Ubuntu has been on-line 24x7)
Roman Yepishev (rye) wrote : | #41 |
@MikeR,
Ok, it looks like i will need to rewrite the *-diagnose script.
Could you please post here the output of the following:
find ~/.local/
It looks like you have the node c3b1b7cf-
MikeR (mike-rechtman) wrote : | #42 |
@Roman:
mike@ubuntu:~$
mike@ubuntu:~$ find ~/.local/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
/home/mike/
Roman Yepishev (rye) wrote : | #43 |
@MikeR. You have the node that syncdaemon should have cleaned up but it failed to do so.
Could you please do the following:
u1sdtool -q
rm /home/mike/
Then reconnect to the service using the applet.
This will remove the node that syncdaemon is waiting for:
2010-02-09 16:46:43,319 - ubuntuone.
Unlink share:'' node:'c3b1b7cf-
Unlink(
waiting until we know the real value of 38027532-
Michael Bewley (michael-bewley) wrote : | #44 |
I logged in, and killed the ubuntuone processes (as usual - 10 mins of disk thrashing with no result gets irritating).
I then restarted ubuntu one applet, and ran your script maybe 10 seconds later, with the output below:
Checking your Ubuntu One client...
Found: #498444
Based on:
* ubuntuone.connect is set to 0
* Found DBus timeout error in oauth.log
Ubuntu One may not be able to connect automatically on start
even if it is set in preferences. This is a known issue reported in bug #498444.
See https:/
Solution:
Set Connect on start to Never
WARNING: 1 issues were found.
Michael Bewley (michael-bewley) wrote : | #45 |
I then did a restart, logged in again, and left it to thrash for 10 mins or so. Rerunning the script gave me:
Checking your Ubuntu One client...
Traceback (most recent call last):
File "ubuntuone-
main(list_bugs)
File "ubuntuone-
bug_found = bug.detect()
File "ubuntuone-
if self.find_
File "ubuntuone-
path_uid = os.stat(
OSError: [Errno 2] No such file or directory: '/home/
Michael Bewley (michael-bewley) wrote : | #46 |
Rerunning the script again a minute or 2 later:
Found: #498444
Based on:
* ubuntuone.connect is set to 0
* Found DBus timeout error in oauth.log
Ubuntu One may not be able to connect automatically on start
even if it is set in preferences. This is a known issue reported in bug #498444.
See https:/
Solution:
Set Connect on start to Never
WARNING: 1 issues were found.
MikeR (mike-rechtman) wrote : | #47 |
@Roman:
mike@ubuntu:~$
mike@ubuntu:~$ u1sdtool -q
ubuntuone-
mike@ubuntu:~$
mike@ubuntu:~$ rm /home/mike/
mike@ubuntu:~$
Then started UbuntuOne using the applet
mike@ubuntu:~$ python ubuntuone-
Checking your Ubuntu One client...
Reading package lists... Done
Building dependency tree
Reading state information... Done
No issues were detected.
mike@ubuntu:~$
mike@ubuntu:~$
mike@ubuntu:~$ python u1sdstatus.py
/home/mike/Ubuntu One/Ubuntu Upgrade.odt
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
/home/mike/Ubuntu One/2010-
mike@ubuntu:~$
Left-click on the icon shows (greyed out) "Your files are up to date"
Not so!
Roman Yepishev (rye) wrote : | #48 |
@MikeR
So, it has been nearly a month since last communication. Has it actually finished uploading those files?
If not, could you please attach the syncdaemon.log once again.
This starts to be an extremely long bug report, not good.
MikeR (mike-rechtman) wrote : | #49 |
- syncdaemon.log Edit (86.1 KiB, text/plain)
Just over a fortnight ago I moved some files into the UbuntuOne directory. My PC has been up and online at least 99% of the time since then, but no files uploaded. I have rebooted several times over the period.
attaching /home/<
frankly, I've given up on UbuntuOne
Michael Bewley (michael-bewley) wrote : | #50 |
Yep, it's been a while, and you've lost a customer too - I've uninstalled UbuntuOne, and cancelled my paid subscription. Obviously it's only considered "high", not "critical" priority when a paying customer can't upload any files to an online file storage service, and receives no successful help over the period of 3+ months. Sorry if I sound bitter, but I'm sure you understand. This isn't marketed as a free, beta service.
Bilal Akhtar (bilalakhtar) wrote : | #51 |
Looks like the problem is fixed for me. I just deleted the "DesktopCouch User Authentication" and "Ubuntu one token" from the gnome-keyring, and re-authenticated. Uploading now works like shit.
Changed in ubuntuone-client: | |
importance: | High → Low |
MikeR (mike-rechtman) wrote : | #52 |
Upgraded to Lucid
"Works like shit" is correct if you mean "does not work..."
I would NOT bet the farm on this software. In fact my immediate plan is to uninstall.
Mitch Towner (kermiac) wrote : | #53 |
@ MikeR:
I understand your frustrations. However, it would be appreciated it you could please refrain from using such language in the Launchpad bug tracker. To maintain a respectful atmosphere, please follow the code of conduct - http://
Thanks in advance!
MikeR (mike-rechtman) wrote : | #54 |
As an entirely unbiased enquiry -- Anything that might be taken as offensive language was a direct quote from comment #51, except there it was meant as a compliment. Did you remark on the use of language in comment #51 also?
Please be less understanding, and more attuned to the fact that the SOFTWARE DOES NOT WORK!
This software is not meant to be freeware (beyond the first, basic level) and if you read past posts in this topic you are losing paying customers...
Duy Anh (myfanisuuuu) wrote : | #55 |
I have choosen "sync" my music folder and document folder to ubuntu one cloud but only document folder uploaded (i don't know if it uploaded completely, because it still has "process icon" on some files, but it doesn't send any file anymore), but my music folder was only uploaded the directions, and no music file.
Changed in ubuntuone-client: | |
assignee: | Lucio Torre (lucio.torre) → nobody |
status: | Incomplete → Expired |
Hi Mike,
Go to ~/.cache/ ubuntuone/ log and see if you have any files with exception in the name. If so, please attach those. If not, please let me know if you've seen any files showing up in the web UI by this time.
Thanks!
Joshua