Ubuntu One fatal error after kernel update

[Marc Normandin]

Ubuntu One experiences fatal error upon reboot following kernel update. Package upgrade details from aptitude logfile (/var/log/aptitude):

Aptitude 0.4.11.11: log report
Tue, Aug 18 2009 21:15:07 -0400

IMPORTANT: this log only lists intended actions; actions which fail due to
dpkg problems may not be completed.

Will install 10 packages, and remove 0 packages.
190MB of disk space will be used
===============================================================================
[INSTALL, DEPENDENCIES] linux-headers-2.6.28-15
[INSTALL, DEPENDENCIES] linux-headers-2.6.28-15-generic
[INSTALL, DEPENDENCIES] linux-image-2.6.28-15-generic
[INSTALL, DEPENDENCIES] linux-restricted-modules-2.6.28-15-generic
[UPGRADE] linux-generic 2.6.28.14.19 -> 2.6.28.15.20
[UPGRADE] linux-headers-generic 2.6.28.14.19 -> 2.6.28.15.20
[UPGRADE] linux-image-generic 2.6.28.14.19 -> 2.6.28.15.20
[UPGRADE] linux-libc-dev 2.6.28-14.47 -> 2.6.28-15.48
[UPGRADE] linux-restricted-modules-common 2.6.28-14.19 -> 2.6.28-15.20
[UPGRADE] linux-restricted-modules-generic 2.6.28.14.19 -> 2.6.28.15.20
===============================================================================

Log complete.

ProblemType: Bug
.home.normandin..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.normandin..cache.ubuntuone.log.syncdaemon.log: 2009-08-18 21:22:50,069 - ubuntuone.SyncDaemon.fsm - INFO - loading metadata from old version '2'
Architecture: amd64
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx wl
Package: ubuntuone-client 0.92.0+r146-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.28-15-generic x86_64
UnreportableReason: This is not a genuine Ubuntu package

[Eric Casteleijn (thisfred)]

From the OAuth log, it looks like the authentication times out or fails in an interesting way. I'm reassigning this to someone who knows more about it.

[Rick McBride (rmcbride)]

Interesting that kernel update is mentioned. I've been thinking a lot of the dbus exceptions with oauth had to do with server performance issues, but perhaps the kernel update is relevant as well.

[Sebastian Klus (klus-spam)]

I am experiencing the same issue:

I updated to kernel 2.6.28-15 and, since this update, Ubuntu One stopped working.
The wheel shows up on login, but shortly afterwards disappears. And I cannot start it manually - it simply will not show up.

I am still quite new to all about Ubuntu (using like a little more than a year now), so if someone can give me some guidance on which logs might be helpful, I will happily provide this information.

[Sebastian Klus (klus-spam)]

Well, I am not sure if it of any help, but if I now start up with kernel 2.6.28-13 (my GRUB offers this to me), Ubuntu One shows the same behaviour as described above. So maybe simply a problem since the last updates for Ubunto One?

Seems I will not be of too much help. Sorry.

[Marc Normandin (normandin)]

I can confirm Sebastian's experience regarding the same fatal error even when booting with an older kernel (in my case, 2.6.28-14) on which Ubuntu One used to run without problems. Perhaps the error appearing after upgrading to 2.6.28-15 was just a coincidence.

Are there any additional log file or other information I can provide that might be of assistance?