Ubuntu One client runs, but doesn't open

[Kẏra]

When i start Ubuntu One, nothing happens. Nothing pops up, and no icon appears in the system tray. I have to check system monitor to see that it is running.

Chipaca from #ubuntuone said that there should've been something along the lines of "AUTHENTICATING --[SYS_OAUTH_ERROR]--> AUTH_FAILED" here:

~$ killall ubuntuone-syncdaemon; DEBUG="stdout file" ubuntuone-syncdaemon
2009-05-11 21:14:02,698 - ubuntuone.SyncDaemon.fsm - INFO - loading updated metadata
2009-05-11 21:14:02,770 - ubuntuone.SyncDaemon.fsm - INFO - initialized: idx_path: 1, idx_node_id: 0, shares: 1
2009-05-11 21:14:02,772 - ubuntuone.SyncDaemon.HQ - INFO - HashQueue: _hasher started
2009-05-11 21:14:03,643 - ubuntuone.SyncDaemon.DBus - DEBUG - using the real system bus
/var/lib/python-support/python2.6/dbus/connection.py:242: DeprecationWarning: object.__init__() takes no parameters
  super(Connection, self).__init__(*args, **kwargs)
2009-05-11 21:14:03,659 - ubuntuone.SyncDaemon.Main - INFO - Using /home/danny/Ubuntu One/My Files as root dir
2009-05-11 21:14:03,659 - ubuntuone.SyncDaemon.Main - INFO - Using /home/danny/.cache/ubuntuone/syncdaemon as data dir
2009-05-11 21:14:03,659 - ubuntuone.SyncDaemon.Main - INFO - Using /home/danny/Ubuntu One/Shared With Me as shares root dir
2009-05-11 21:14:03,659 - ubuntuone.SyncDaemon.Main - DEBUG - ---- MARK ----
2009-05-11 21:14:03,660 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_WAIT_FOR_LOCAL_RESCAN, args:(), kw:{}
2009-05-11 21:14:03,660 - ubuntuone.SyncDaemon.State - DEBUG - INIT --[SYS_WAIT_FOR_LOCAL_RESCAN]--> READING
2009-05-11 21:14:03,660 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_STATE_CHANGED, args:(), kw:{'state': <SyncDaemonState READING>}
2009-05-11 21:14:03,661 - ubuntuone.SyncDaemon.EQ - DEBUG - Adding inotify watch to '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,661 - ubuntuone.SyncDaemon.Main - INFO - Local rescan starting...
2009-05-11 21:14:03,662 - ubuntuone.SyncDaemon.local_rescan - INFO - start scan all shares
2009-05-11 21:14:03,663 - ubuntuone.SyncDaemon.local_rescan - DEBUG - process next in queue (len 1)
2009-05-11 21:14:03,664 - ubuntuone.SyncDaemon.local_rescan - DEBUG - _scan_tree: share_path: '/home/danny/Ubuntu One/My Files' path: '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,664 - ubuntuone.SyncDaemon.local_rescan - DEBUG - Adding watch to '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,664 - ubuntuone.SyncDaemon.EQ - DEBUG - Adding inotify watch to '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,665 - ubuntuone.SyncDaemon.INotifyProcessor - DEBUG - Freeze begin: '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,665 - ubuntuone.SyncDaemon.local_rescan - DEBUG - scanning the dir '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,672 - ubuntuone.SyncDaemon.local_rescan - DEBUG - comparing directory '/home/danny/Ubuntu One/My Files'
2009-05-11 21:14:03,672 - ubuntuone.SyncDaemon.INotifyProcessor - DEBUG - Freeze commit: '/home/danny/Ubuntu One/My Files' (0 events)
2009-05-11 21:14:03,673 - ubuntuone.SyncDaemon.local_rescan - DEBUG - process next in queue (len 0)
2009-05-11 21:14:03,673 - ubuntuone.SyncDaemon.Main - INFO - Local rescan finished!
2009-05-11 21:14:03,673 - ubuntuone.SyncDaemon.Main - INFO - hash queue empty. We are ready!
2009-05-11 21:14:03,673 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_LOCAL_RESCAN_DONE, args:(), kw:{}
2009-05-11 21:14:03,674 - ubuntuone.SyncDaemon.State - DEBUG - READING --[SYS_LOCAL_RESCAN_DONE]--> READY_FOR_NETWORK
2009-05-11 21:14:03,674 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_STATE_CHANGED, args:(), kw:{'state': <SyncDaemonState READY_FOR_NETWORK>}
2009-05-11 21:14:03,727 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_NET_CONNECTED, args:(), kw:{}
2009-05-11 21:14:03,727 - ubuntuone.SyncDaemon.State - DEBUG - READY_FOR_NETWORK --[SYS_NET_CONNECTED]--> READY_WITH_NETWORK
2009-05-11 21:14:03,728 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_STATE_CHANGED, args:(), kw:{'state': <SyncDaemonState READY_WITH_NETWORK>}
2009-05-11 21:14:04,839 - ubuntuone.SyncDaemon.DBus - ERROR - Can't get the auth token
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/storage/syncdaemon/dbus_interface.py", line 635, in connect
    access_token = self.main.get_access_token()
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/storage/syncdaemon/main.py", line 244, in get_access_token
    return self.oauth_client.get_access_token()
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/storage/syncdaemon/main.py", line 284, in get_access_token
    raise NoAccessToken("No access token found.")
NoAccessToken: No access token found.

[Kẏra (thekyriarchy)]

I was able to get ubuntu running after running "u1sync --authorize"

[Joshua Blount (jblount)]

I'm going to close this particular bug out, please re-open if this continues to be an issue :)

[John Lenton (chipaca)]

On Tue, May 12, 2009 at 04:10:05AM -0000, Joshua Blount wrote:
> I'm going to close this particular bug out, please re-open if this
> continues to be an issue :)
>
> ** Changed in: ubuntuone-client
> Status: Triaged => Fix Released
>

the issue is the unhandled exception, not the inability to log in
itself (which was reasonable as the machine wasn't authorized)

 status triaged

[David Langeliers (dlangeliers)]

FYI - I just installed today for the first time, and ran into the same issue. Process was running, but I didn't get the taskbar icon or any other type of window.

I ran the "u1sync --authorize" from the comment above, and everything seems to be working now. I can provide logs or system specs upon request, although I'm not sure how much that will help now that it's working :)

-Dave

[Allan Caeg (allancaeg)]

$ u1sync --authorize
bash: u1sync: command not found

Any idea why? I just installed it now (July 4, 2009)

[TimNZ (toomey-tim)]

Same issue for me, just received an invite, followed the instructions and Internet -> Ubuntu One doesn't appear to do anything. A process is started though and remains running.

[TimNZ (toomey-tim)]

After installing ubuntuone-client and ubuntuone-client-tools manually, killing the running ubuntuone-client --signup process and trying again this is now working.

Similar (same?) issue at:
https://bugs.launchpad.net/ubuntuone-client/+bug/369038

The apt: link on the installation page is currently, apt://ubuntuone-client-gnome?refresh=yes and the dependencies for the package don't appear to be complete

[omac777 (uticdmarceau2007)]

Before commenting anything about ubuntuone-client, I would like to say ubuntu rocks. I've been using it since dapper and I've upgraded to the latest and greatest jaunty with no issues a few months ago. The packaging system rocks.

This is the first time I encounter a package that wasn't in the standard repository. Having to follow a few unusual steps to install ubuntu-one-client on wasn't difficult, but it was different.

I want to confirm there are issues with the install. The first symptom was when I clicked the first button on the install web page, it failed to install so I clicked it again. Then I clicked the second button on the install web page, and the actual ubuntuone-client seem to be installed.

After that, I went to go to the menu item Applications->internet->ubuntuone-client

It failed to open a gui as displayed in the install web page.

I'll try again, but that is irrelevant because I shouldn't have to try again. It should work the first time. That's why I decided post comment.

I attempted to find some log message about ubuntuone and the only thing I could find was this one. Are there other log files? I will provide other info if requested.
 ~/.cache/ubuntuone/log/oauth-login.log
2009-07-04 06:48:23,247:247.83706665 UbuntuOne.OAuthDesktop.main Creating a LoginProcessor
2009-07-04 06:48:23,328:328.97400856 UbuntuOne.OAuthDesktop.main Hooking libnotify
2009-07-04 06:48:23,349:349.097967148 UbuntuOne.OAuthDesktop.main Getting configuration
2009-07-04 06:48:23,352:352.437019348 UbuntuOne.OAuthDesktop.main Login D-Bus service starting up
2009-07-04 06:48:23,373:373.344898224 UbuntuOne.OAuthDesktop.main maybe_login() D-Bus message received with realm='https://ubuntuone.com', consumer_key='ubun
tuone'
2009-07-04 06:48:23,374:374.366998672 UbuntuOne.OAuthDesktop.main Initiating OAuth login in LoginProcessor
2009-07-04 06:48:23,376:376.190900803 UbuntuOne.OAuthDesktop.main Obtaining OAuth urls
2009-07-04 06:48:23,377:377.013921738 UbuntuOne.OAuthDesktop.main Fetching config URLs for realm='https://ubuntuone.com'
2009-07-04 06:48:23,378:378.118038177 UbuntuOne.OAuthDesktop.main Realm 'https://ubuntuone.com' is not in config
2009-07-04 06:48:23,415:415.055990219 UbuntuOne.Client.Applet DBusError: Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/service.py", line 702, in _message_cb
    retval = candidate_method(self, *args, **keywords)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/main.py", line 229, in maybe_login
    self.processor.login(realm, consumer_key, do_login)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/main.py", line 78, in login
    access_token_url, consumer_secret) = self.get_config_urls(realm)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/main.py", line 137, in get_config_urls
    "request_token_url", realm)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/main.py", line 173, in __get_url
    urlstub = self.__get_option(realm, option)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/main.py", line 187, in __get_option
    urlstub = self.config.get("default", option, None)
  File "/usr/lib/pyth...

[Isagani (pmurriza)]

I think TimNZ is correct. The apt-url link must include ubuntuone-client and ubuntuone-client-tools for the link to start properly.