Ubuntu One Client

Ubuntu One Pauses and starts every 3 minutes

Bug #1247852 reported by Michael G. Vlachos on 2013-11-04

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Confirmed	Undecided	Unassigned

Bug Description

Ubuntu One pauses and starts all the time every 3 to 5 minutes and sends osd messages for files that already been uploaded.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: compiz-core 1:0.9.10+13.10.20131011-0ubuntu1
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
Uname: Linux 3.11.0-13-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Mon Nov 4 16:05:58 2013
DistUpgraded: 2013-10-22 10:32:39,121 DEBUG enabling apt cron job
DistroCodename: saucy
DistroVariant: ubuntu
ExecutablePath: /usr/bin/compiz
GraphicsCard:
Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Toshiba America Info Systems Device [1179:0009]
InstallationDate: Installed on 2013-04-28 (189 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: TOSHIBA PORTEGE Z830
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=5b790adc-e063-4656-a09d-48951283df17 ro quiet splash vt.handoff=7
SourcePackage: compiz
UpgradeStatus: Upgraded to saucy on 2013-10-22 (13 days ago)
dmi.bios.date: 02/08/2012
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 1.60
dmi.board.asset.tag: 0000000000
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion1.60:bd02/08/2012:svnTOSHIBA:pnPORTEGEZ830:pvrPT224E-00M00YGE:rvnTOSHIBA:rnPortablePC:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: PORTEGE Z830
dmi.product.version: PT224E-00M00YGE
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Mon Nov 4 15:19:13 2013
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.14.3-3ubuntu2

Tags:

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-04:

BootDmesg.txt Edit (55.0 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (1.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (33.6 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.5 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.2 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (7.0 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (10.5 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (645 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (305 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.4 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (117.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (828 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (151.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (337.9 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (613 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (30.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (32.4 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (5.9 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (582 bytes, text/plain; charset="utf-8")

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-04:

Sorry for the wrong title. Should be: Ubuntu One Pauses and starts every 3 minutes

Jörg Frings-Fürst (jff-de) on 2013-11-04

summary:

- Ubuntu
+ Ubuntu One Pauses and starts every 3 minutes

Jörg Frings-Fürst (jff-de) on 2013-11-04

affects:

compiz (Ubuntu) → ubuntuone-client

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-04:

I open ubuntu one
I click on connect button
I get message loading...
I get message File Sync is in progress
I get message Sync is disconnected

Revision history for this message

Jörg Frings-Fürst (jff-de) wrote on 2013-11-04:

Hi Michael,

thank you for your bugreporting.

Do you use WLAN or mobile broadband?

Jörg

Revision history for this message

Dave Morley (davmor2) wrote on 2013-11-04:

Are you sure it say it is uploading the same thing or does it say something like FileX and 199 others are being synced

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-04:

Jörg,

I am using WLAN.

Dave,

The osd message says for example as you indicate: FileX and 199 others are being synced, but no syncing is happening. In the ubuntu one client says: File Sync is in progress.

Note that I have moved the ubuntu one folder to another partition (ntfs) and I am using a link in the home folder. For several months I didn't have any problem, ubuntu one worked perfect. I have this problem the last month.

Revision history for this message

Jörg Frings-Fürst (jff-de) wrote on 2013-11-04:

Hi Michael,

Ok Ich überprüfe es morgen

Jörg

Changed in ubuntuone-client:
status:	New → In Progress
assignee:	nobody → Jörg Frings-Fürst (jff-jff-webhosting)

Revision history for this message

Jörg Frings-Fürst (jff-de) wrote on 2013-11-05:

Hi,

first sorry for my german answer.

Please can you attach

all .log files from
~/.cache/ubuntuone/log/
~/.cache/ubuntuone/log/

Thanks

Jörg

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-05:

log.zip Edit (112.6 KiB, application/zip)

Hi Jörg,

The log files requested.

Revision history for this message

Jörg Frings-Fürst (jff-de) wrote on 2013-11-05:

#10

Hi Michael,

it looks as if the connection has short interruptions.

To determine the just let the snippets on a console run and attach the result.

##
ping -i 0.5 -c 600 fs-1.one.ubuntu.com > fs-1.one.ubuntu.com.txt
##

Jörg

Revision history for this message

Michael G. Vlachos (mgvlachos) wrote on 2013-11-05:

#11

fs-1.one.ubuntu.com.txt Edit (20.1 KiB, text/plain)

I am using this laptop to office and to home, I have the same behavior to both networks. I use also dropbox which is working fine without interuptions, also I have the same configuration to a desktop pc at home and ubuntu one working also fine.

Attach is the file requested.

Revision history for this message

Jörg Frings-Fürst (jff-de) wrote on 2013-11-05:

#12

Hi Michael,

that looks good. I will forward the bug.

Jörg

Changed in ubuntuone-client:
status:	In Progress → Confirmed

Jörg Frings-Fürst (jff-de) on 2013-11-08

Changed in ubuntuone-client:
assignee:	Jörg Frings-Fürst (jff-de) → nobody

Revision history for this message

adutzu89 (verbanady) wrote on 2014-02-23:

#13

ubuntu one log files Edit (261.6 KiB, application/rar)

Since a few days I am having the same issue, I uploaded my logs also, in case they are needed.
Ubuntu 13.10 Amd64

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