[windows] Install fails

Bug #1134821 reported by Edwin van Zon
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Fix Committed
High
Unassigned

Bug Description

I am getting 2 bugs when I try to install Ubuntu one under Windows 7.

Probleemhandtekening:
  Gebeurtenisnaam van probleem: APPCRASH
  Naam van de toepassing: uninstall-backup.exe
  Versie van toepassing: 4.1.91.0
  Tijdstempel van toepassing: 5049c0c3
  Naam van foutmodule: nvinit.dll_unloaded
  Versie van foutmodule: 0.0.0.0
  Tijdstempel van foutmodule: 506b31f3
  Uitzonderingscode: c0000005
  Uitzonderingsmarge: 7211ce39
  Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
  Landinstelling-id: 1043
  Aanvullende informatie 1: 0a9e
  Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
  Aanvullende informatie 3: 0a9e
  Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789

AND

Probleemhandtekening:
  Gebeurtenisnaam van probleem: APPCRASH
  Naam van de toepassing: _uninstall6832
  Versie van toepassing: 4.1.91.0
  Tijdstempel van toepassing: 5049c0c3
  Naam van foutmodule: nvinit.dll_unloaded
  Versie van foutmodule: 0.0.0.0
  Tijdstempel van foutmodule: 506b31f3
  Uitzonderingscode: c0000005
  Uitzonderingsmarge: 7211ce39
  Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
  Landinstelling-id: 1043
  Aanvullende informatie 1: 0a9e
  Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
  Aanvullende informatie 3: 0a9e
  Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789

Is there anything I can do to correct this?

Kind regards,

Edwin van Zon

Revision history for this message
Brian Curtin (brian.curtin) wrote :

Would it be possible for you to manually uninstall Ubuntu One and try again? You will not lose any of your data, it just appears that there may be some problems with the installer steps being properly completed.

If you delete your C:\Program Files (x86)\ubuntuone folder, then try the latest installer, that should hopefully get you past any issues.

Please let me know how that goes.

Changed in ubuntuone-client:
status: New → Incomplete
Revision history for this message
Edwin van Zon (edwinvanzon) wrote : RE: [Bug 1134821] Re: Install fails

Thank you for your e-mail. After deleting the folder, the installer worked fine.
Why didn't I think of that. ;)
All the best,
Edwin

> Date: Wed, 20 Mar 2013 20:19:09 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1134821] Re: Install fails
>
> Would it be possible for you to manually uninstall Ubuntu One and try
> again? You will not lose any of your data, it just appears that there
> may be some problems with the installer steps being properly completed.
>
> If you delete your C:\Program Files (x86)\ubuntuone folder, then try the
> latest installer, that should hopefully get you past any issues.
>
> Please let me know how that goes.
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1134821
>
> Title:
> Install fails
>
> Status in Ubuntu One Client:
> Incomplete
>
> Bug description:
> I am getting 2 bugs when I try to install Ubuntu one under Windows 7.
>
> Probleemhandtekening:
> Gebeurtenisnaam van probleem: APPCRASH
> Naam van de toepassing: uninstall-backup.exe
> Versie van toepassing: 4.1.91.0
> Tijdstempel van toepassing: 5049c0c3
> Naam van foutmodule: nvinit.dll_unloaded
> Versie van foutmodule: 0.0.0.0
> Tijdstempel van foutmodule: 506b31f3
> Uitzonderingscode: c0000005
> Uitzonderingsmarge: 7211ce39
> Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
> Landinstelling-id: 1043
> Aanvullende informatie 1: 0a9e
> Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
> Aanvullende informatie 3: 0a9e
> Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789
>
> AND
>
> Probleemhandtekening:
> Gebeurtenisnaam van probleem: APPCRASH
> Naam van de toepassing: _uninstall6832
> Versie van toepassing: 4.1.91.0
> Tijdstempel van toepassing: 5049c0c3
> Naam van foutmodule: nvinit.dll_unloaded
> Versie van foutmodule: 0.0.0.0
> Tijdstempel van foutmodule: 506b31f3
> Uitzonderingscode: c0000005
> Uitzonderingsmarge: 7211ce39
> Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
> Landinstelling-id: 1043
> Aanvullende informatie 1: 0a9e
> Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
> Aanvullende informatie 3: 0a9e
> Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789
>
> Is there anything I can do to correct this?
>
> Kind regards,
>
> Edwin van Zon
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/1134821/+subscriptions

dobey (dobey)
summary: - Install fails
+ [windows] Install fails
Changed in ubuntuone-client:
status: Incomplete → Fix Committed
Julien Funk (jaboing)
Changed in ubuntuone-client:
importance: Undecided → High
tags: added: u1-by-user u1-on-production u1-windows
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