cannot log into ubuntuforums with SSO

Bug #1589031 reported by Lavande on 2016-06-04

This bug report was converted into a question: question #294910: cannot log into ubuntuforums with SSO.

This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Forums

Bug Description

I'm on ubuntu 16.04 and using Chromium 50.0.2661.102

1. I clicked 'Login with SSO' in the right up corner.
2. I was directed to ubuntu one and logged in with my account.
3. Another page showed up which says I'm going to login to ubuntuforums. Clicked 'Yes, login me in'.
4. Successfully logged in and was redirected to the forum.
5. However, I wasn't logged in at all (unable to post or reply, no personal panel).

QIII (qiii) wrote :

Is the UF username Lavande? Is this a new registration or have you been on the Forums before?

I do see a registered user Lavande.

Richard Voogd (Lisati) (lisati) wrote :

Was the last time you logged in before the introduction of the SSO login? If so, please read

Jeremy (wa113y3s) wrote :

The ubuntuforums user name is lavande2 and it shows your last activity was about the same time as this bug was reported. Can you still access from your phone?

Lavande (lavande) wrote :

Hi, thanks for all the replies.
I just searched the forum for the user 'lavande' and believed it was me though it's almost 6 years ago. It's definitely before the introduction of SSO login.
Because of the login failure on my laptop, I tried my phone and it gave me another username 'lavande2'.
'Preferred email address' section in the ubuntu one panel only shows one email address but it's likely that I used another email address (which I cannot come up with) to register the original account.
I can login from my phone but not my laptop. It's ok to continue with the new username 'lavande2', so what should I do next in order to access the forum from my laptop?

QIII (qiii) wrote :

Lavande --

Please start a thread in the Resolution Centre on UF.

This does not appear to be a bug with Ubuntu One/SSO or the forums software.

QIII (qiii) wrote :

This is not a but related to SSO/Ubuntu One or the Ubuntu Forums software. The user's account apparently needs to be sorted out by the UF Staff.

paddyhayes: QIII (Super-Moderator) on UF.

Changed in
status: New → Invalid
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