Volume control not working Dell XPS 27 (7760)

Bug #1775068 reported by Wojciech Solarczyk on 2018-06-04
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned
Xenial
Undecided
Unassigned
Bionic
Undecided
Unassigned
Cosmic
Undecided
Unassigned

Bug Description

Pressing vol up/vol down show OSD change up/down but volume all time is at 100%.

I found temporary fix:

Add section:
[Element Master]
switch = mute
volume = ignore

To:
/usr/share/pulseaudio/alsa-mixer/paths/analog-output.conf.common
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: trolinka 1610 F.... pulseaudio
 /dev/snd/controlC1: trolinka 1610 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-06-02 (121 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: pulseaudio 1:11.1-1ubuntu7.1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
Tags: bionic
Uname: Linux 4.15.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin netdev plugdev sambashare scanner sudo vboxusers video
_MarkForUpload: True
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0T12MX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.4.0:bd07/13/2018:svnDellInc.:pnXPS7760AIO:pvr:rvnDellInc.:rn0T12MX:rvrA00:cvnDellInc.:ct13:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 7760 AIO
dmi.sys.vendor: Dell Inc.
---
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: trolinka 1846 F.... pulseaudio
 /dev/snd/controlC1: trolinka 1846 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-06-02 (122 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. XPS 7760 AIO
Package: pulseaudio 1:11.1-1ubuntu7.1
PackageArchitecture: amd64
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=3df8d974-f6bb-455e-a7a6-a7099388ad54 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-36-generic N/A
 linux-backports-modules-4.15.0-36-generic N/A
 linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin netdev plugdev sambashare scanner sudo vboxusers video
_MarkForUpload: True
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0T12MX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.4.0:bd07/13/2018:svnDellInc.:pnXPS7760AIO:pvr:rvnDellInc.:rn0T12MX:rvrA00:cvnDellInc.:ct13:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 7760 AIO
dmi.sys.vendor: Dell Inc.

Wojciech Solarczyk (trolinka) wrote :

inxi -A
Audio: Card-1 Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 580]
           driver: snd_hda_intel
           Card-2 Intel Sunrise Point-H HD Audio driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-22-generic

tags: added: volume
no longer affects: ubuntu-mate
Daniel van Vugt (vanvugt) wrote :

1. Does the volume slider in the system menu work?

2. Please run this command to send us more info:

  apport-collect 1775068

Changed in pulseaudio (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected bionic
description: updated

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description: updated
Wojciech Solarczyk (trolinka) wrote :

Hi,

Volume slider works partialy. It's have 0% muted and "one next pixel" jump to about 90% volume. Slider works like 0-90----92-----94-----96-----98-----100%

Changed in pulseaudio (Ubuntu):
status: Incomplete → New

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1775068

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :
Wojciech Solarczyk (trolinka) wrote :

Kernel tested.
It's working now!

no longer affects: pulseaudio (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged
Changed in linux (Ubuntu Xenial):
status: New → Fix Committed
Brad Figg (brad-figg) wrote :

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-xenial' to 'verification-done-xenial'. If the problem still exists, change the tag 'verification-needed-xenial' to 'verification-failed-xenial'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-xenial

Hi @trolinka,

Could you please verify if the fix resolves the issue with the kernel currently in -proposed?

Thank you.

Kai-Heng Feng (kaihengfeng) wrote :

I think trolinka uses Bionic but the patch lands at Xenial through upstream stable update.

Hi @kaihengfeng,

I see. Is an SRU request going to sent to fix it on Bionic?

Wojciech Solarczyk (trolinka) wrote :

Hi,

I'm currently on the Cosmic release, but I will install Xenial on external usb and check this.

Launchpad Janitor (janitor) wrote :
Download full text (21.0 KiB)

This bug was fixed in the package linux - 4.4.0-139.165

---------------
linux (4.4.0-139.165) xenial; urgency=medium

  * linux: 4.4.0-139.165 -proposed tracker (LP: #1799401)

  * Kernel panic after the ubuntu_nbd_smoke_test on Xenial kernel (LP: #1793464)
    - nbd: Remove signal usage
    - nbd: Timeouts are not user requested disconnects
    - nbd: Cleanup reset of nbd and bdev after a disconnect
    - nbd: don't shutdown sock with irq's disabled
    - nbd: fix race in ioctl

  * fscache: bad refcounting in fscache_op_complete leads to OOPS (LP: #1797314)
    - SAUCE: fscache: Fix race in decrementing refcount of op->npages

  * xenial: virtio-scsi: CPU soft lockup due to loop in
    virtscsi_target_destroy() (LP: #1798110)
    - SAUCE: (no-up) virtio-scsi: Decrement reqs counter before SCSI command
      requeue

  * Error reported when creating ZFS pool with "-t" option, despite successful
    pool creation (LP: #1769937)
    - SAUCE: (noup) Update zfs to 0.6.5.6-0ubuntu26

  * Xenial update: 4.4.160 upstream stable release (LP: #1798770)
    - crypto: skcipher - Fix -Wstringop-truncation warnings
    - tsl2550: fix lux1_input error in low light
    - vmci: type promotion bug in qp_host_get_user_memory()
    - x86/numa_emulation: Fix emulated-to-physical node mapping
    - staging: rts5208: fix missing error check on call to rtsx_write_register
    - uwb: hwa-rc: fix memory leak at probe
    - power: vexpress: fix corruption in notifier registration
    - Bluetooth: Add a new Realtek 8723DE ID 0bda:b009
    - USB: serial: kobil_sct: fix modem-status error handling
    - 6lowpan: iphc: reset mac_header after decompress to fix panic
    - md-cluster: clear another node's suspend_area after the copy is finished
    - media: exynos4-is: Prevent NULL pointer dereference in __isp_video_try_fmt()
    - powerpc/kdump: Handle crashkernel memory reservation failure
    - media: fsl-viu: fix error handling in viu_of_probe()
    - x86/tsc: Add missing header to tsc_msr.c
    - x86/entry/64: Add two more instruction suffixes
    - scsi: target/iscsi: Make iscsit_ta_authentication() respect the output
      buffer size
    - scsi: klist: Make it safe to use klists in atomic context
    - scsi: ibmvscsi: Improve strings handling
    - usb: wusbcore: security: cast sizeof to int for comparison
    - powerpc/powernv/ioda2: Reduce upper limit for DMA window size
    - alarmtimer: Prevent overflow for relative nanosleep
    - s390/extmem: fix gcc 8 stringop-overflow warning
    - ALSA: snd-aoa: add of_node_put() in error path
    - media: s3c-camif: ignore -ENOIOCTLCMD from v4l2_subdev_call for s_power
    - media: soc_camera: ov772x: correct setting of banding filter
    - media: omap3isp: zero-initialize the isp cam_xclk{a,b} initial data
    - staging: android: ashmem: Fix mmap size validation
    - drivers/tty: add error handling for pcmcia_loop_config
    - media: tm6000: add error handling for dvb_register_adapter
    - ALSA: hda: Add AZX_DCAPS_PM_RUNTIME for AMD Raven Ridge
    - ath10k: protect ath10k_htt_rx_ring_free with rx_ring.lock
    - rndis_wlan: potential buffer overflow in rndis_wlan_auth_indication()
    - wlcore: Add missing PM call fo...

Changed in linux (Ubuntu Xenial):
status: Fix Committed → Fix Released
Changed in linux (Ubuntu Cosmic):
status: New → Fix Committed
Brad Figg (brad-figg) wrote :

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-cosmic' to 'verification-done-cosmic'. If the problem still exists, change the tag 'verification-needed-cosmic' to 'verification-failed-cosmic'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-cosmic
Wojciech Solarczyk (trolinka) wrote :

Default install Xenial 16.04.

Kernel 4.15.0-39-generic (Volume not working, all time at 100%)

Enabled proposed-updates, still kernel 4.15.0-39-generic.
Added 4.4.0-139-generic and 4.4.0-140-generic. On both kernel 4.4.x no sound at all.

Launchpad Janitor (janitor) wrote :
Download full text (39.7 KiB)

This bug was fixed in the package linux - 4.18.0-12.13

---------------
linux (4.18.0-12.13) cosmic; urgency=medium

  * linux: 4.18.0-12.13 -proposed tracker (LP: #1802743)

  * [FEAT] Guest-dedicated Crypto Adapters (LP: #1787405)
    - s390/zcrypt: Add ZAPQ inline function.
    - s390/zcrypt: Review inline assembler constraints.
    - s390/zcrypt: Integrate ap_asm.h into include/asm/ap.h.
    - s390/zcrypt: fix ap_instructions_available() returncodes
    - KVM: s390: vsie: simulate VCPU SIE entry/exit
    - KVM: s390: introduce and use KVM_REQ_VSIE_RESTART
    - KVM: s390: refactor crypto initialization
    - s390: vfio-ap: base implementation of VFIO AP device driver
    - s390: vfio-ap: register matrix device with VFIO mdev framework
    - s390: vfio-ap: sysfs interfaces to configure adapters
    - s390: vfio-ap: sysfs interfaces to configure domains
    - s390: vfio-ap: sysfs interfaces to configure control domains
    - s390: vfio-ap: sysfs interface to view matrix mdev matrix
    - KVM: s390: interface to clear CRYCB masks
    - s390: vfio-ap: implement mediated device open callback
    - s390: vfio-ap: implement VFIO_DEVICE_GET_INFO ioctl
    - s390: vfio-ap: zeroize the AP queues
    - s390: vfio-ap: implement VFIO_DEVICE_RESET ioctl
    - KVM: s390: Clear Crypto Control Block when using vSIE
    - KVM: s390: vsie: Do the CRYCB validation first
    - KVM: s390: vsie: Make use of CRYCB FORMAT2 clear
    - KVM: s390: vsie: Allow CRYCB FORMAT-2
    - KVM: s390: vsie: allow CRYCB FORMAT-1
    - KVM: s390: vsie: allow CRYCB FORMAT-0
    - KVM: s390: vsie: allow guest FORMAT-0 CRYCB on host FORMAT-1
    - KVM: s390: vsie: allow guest FORMAT-1 CRYCB on host FORMAT-2
    - KVM: s390: vsie: allow guest FORMAT-0 CRYCB on host FORMAT-2
    - KVM: s390: device attrs to enable/disable AP interpretation
    - KVM: s390: CPU model support for AP virtualization
    - s390: doc: detailed specifications for AP virtualization
    - KVM: s390: fix locking for crypto setting error path
    - KVM: s390: Tracing APCB changes
    - s390: vfio-ap: setup APCB mask using KVM dedicated function
    - [Config:] Enable CONFIG_S390_AP_IOMMU and set CONFIG_VFIO_AP to module.

  * Bypass of mount visibility through userns + mount propagation (LP: #1789161)
    - mount: Retest MNT_LOCKED in do_umount
    - mount: Don't allow copying MNT_UNBINDABLE|MNT_LOCKED mounts

  * CVE-2018-18955: nested user namespaces with more than five extents
    incorrectly grant privileges over inode (LP: #1801924) // CVE-2018-18955
    - userns: also map extents in the reverse map to kernel IDs

  * kdump fail due to an IRQ storm (LP: #1797990)
    - SAUCE: x86/PCI: Export find_cap() to be used in early PCI code
    - SAUCE: x86/quirks: Add parameter to clear MSIs early on boot
    - SAUCE: x86/quirks: Scan all busses for early PCI quirks

  * crash in ENA driver on removing an interface (LP: #1802341)
    - SAUCE: net: ena: fix crash during ena_remove()

  * Ubuntu 18.04.1 - [s390x] Kernel panic while stressing network bonding
    (LP: #1797367)
    - s390/qeth: reduce hard-coded access to ccw channels
    - s390/qeth: sanitize strings in debug messages

  * Add checksum offload and T...

Changed in linux (Ubuntu Cosmic):
status: Fix Committed → Fix Released
status: Fix Committed → Fix Released
Brad Figg (brad-figg) wrote :

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-bionic' to 'verification-done-bionic'. If the problem still exists, change the tag 'verification-needed-bionic' to 'verification-failed-bionic'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-bionic
Juerg Haefliger (juergh) on 2019-07-23
Changed in linux (Ubuntu Bionic):
status: New → Fix Committed
Brad Figg (brad-figg) on 2019-07-24
tags: added: cscc
Connor Kuehl (connork) wrote :

Hi Wojciech,

I know it's been some time since this bug has been active, but I'm a bit concerned about your comment #42. It sounds like the fix that was made to allow you to adjust the volume away from 100% did not end up working, in fact, it sounds like it disabled the sound altogether (at least on the 4.4 kernels).

Do you remember if that was the case? If so, I think that would suggest this fix failed verification.

Launchpad Janitor (janitor) wrote :
Download full text (171.3 KiB)

This bug was fixed in the package linux - 4.15.0-58.64

---------------
linux (4.15.0-58.64) bionic; urgency=medium

  * unable to handle kernel NULL pointer dereference at 000000000000002c (IP:
    iget5_locked+0x9e/0x1f0) (LP: #1838982)
    - Revert "ovl: set I_CREATING on inode being created"
    - Revert "new primitive: discard_new_inode()"

linux (4.15.0-57.63) bionic; urgency=medium

  * CVE-2019-1125
    - x86/cpufeatures: Carve out CQM features retrieval
    - x86/cpufeatures: Combine word 11 and 12 into a new scattered features word
    - x86/speculation: Prepare entry code for Spectre v1 swapgs mitigations
    - x86/speculation: Enable Spectre v1 swapgs mitigations
    - x86/entry/64: Use JMP instead of JMPQ
    - x86/speculation/swapgs: Exclude ATOMs from speculation through SWAPGS

  * Packaging resync (LP: #1786013)
    - update dkms package versions

linux (4.15.0-56.62) bionic; urgency=medium

  * bionic/linux: 4.15.0-56.62 -proposed tracker (LP: #1837626)

  * Packaging resync (LP: #1786013)
    - [Packaging] resync git-ubuntu-log
    - [Packaging] update helper scripts

  * CVE-2019-2101
    - media: uvcvideo: Fix 'type' check leading to overflow

  * hibmc-drm Causes Unreadable Display for Huawei amd64 Servers (LP: #1762940)
    - [Config] Set CONFIG_DRM_HISI_HIBMC to arm64 only
    - SAUCE: Make CONFIG_DRM_HISI_HIBMC depend on ARM64

  * Bionic: support for Solarflare X2542 network adapter (sfc driver)
    (LP: #1836635)
    - sfc: make mem_bar a function rather than a constant
    - sfc: support VI strides other than 8k
    - sfc: add Medford2 (SFC9250) PCI Device IDs
    - sfc: improve PTP error reporting
    - sfc: update EF10 register definitions
    - sfc: populate the timer reload field
    - sfc: update MCDI protocol headers
    - sfc: support variable number of MAC stats
    - sfc: expose FEC stats on Medford2
    - sfc: expose CTPIO stats on NICs that support them
    - sfc: basic MCDI mapping of 25/50/100G link speeds
    - sfc: support the ethtool ksettings API properly so that 25/50/100G works
    - sfc: add bits for 25/50/100G supported/advertised speeds
    - sfc: remove tx and MCDI handling from NAPI budget consideration
    - sfc: handle TX timestamps in the normal data path
    - sfc: add function to determine which TX timestamping method to use
    - sfc: use main datapath for HW timestamps if available
    - sfc: only enable TX timestamping if the adapter is licensed for it
    - sfc: MAC TX timestamp handling on the 8000 series
    - sfc: on 8000 series use TX queues for TX timestamps
    - sfc: only advertise TX timestamping if we have the license for it
    - sfc: simplify RX datapath timestamping
    - sfc: support separate PTP and general timestamping
    - sfc: support second + quarter ns time format for receive datapath
    - sfc: support Medford2 frequency adjustment format
    - sfc: add suffix to large constant in ptp
    - sfc: mark some unexported symbols as static
    - sfc: update MCDI protocol headers
    - sfc: support FEC configuration through ethtool
    - sfc: remove ctpio_dmabuf_start from stats
    - sfc: stop the TX queue before pushing new buffers

  * [18.04 FEAT] zKVM: Add hardwar...

Changed in linux (Ubuntu Bionic):
status: Fix Committed → Fix Released
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